Accesso estraneo

[DharmaBum96]

Ciao! Oggi ho ricevuto un'email da Spotify che mi segnalava un accesso estraneo al mio account dalle Filippine. Ho provato a seguire gli step suggerite nell'email per arginare la cosa, ma avendo l'account collegato a quello di Facebook non posso modificare la password. Cosa posso fare per disconnettere chiunque si stia collegando al mio account?

Grazie!

[Billy-J]

Hey @DharmaBum96, thanks for reaching out to the Community!

Hope you don't mind me replying in English.

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.