How did you contact support? Did you use another account to do so via the contact form? Also, in cases like this it can take up to 48 hours for a reply as it takes more time to track down and deal with this issue. Emailing more than once might slow this process down because of the multiple open cases.
I suggest you contact support through this link
Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preffered contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
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