Yesterday my spotify account was hacked. I had to create a new account to even make this post.
I cannot reset my password because my email address was completely taken off that account and I am paying for family premium on that account.
I have tried filling out the form to receive help from support and have even tweeted/msged support. The twitter account messaged me back saying I will get an email shortly about the issue. I did not receive an email after hours so messaged them again. They replied with the same message and still have not received anything. I have even messaged them a screenshot of the email being changed. I have not received a reply since nor have had any help with this issue.
What frustrates me more than not getting any help with this issue is that my Discord is connected to my spotify so I can see that the person that hacked my account is currently listening to music on it.
Now, I am not asking for my account back, I am asking that spotify cancels my subscription for me and deletes the account so I never have to go through this awful customer support again.