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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422534 Views
  • 965 replies
  • 108 likes
  • Account
  • 422534 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187160 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187160 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Can't Log In

PlanFree/PremiumCountry DeviceHuawei Nova 2i & Mac AirOperating SystemiOS & Android My Question or Issue Hi There, I was a student in NZ and i subscribe on Spotify premium. I recently just moved back to my country in Indonesia for a month, and I forg...

  • Newbie
  • Plan Free/Premium Country   Device Huawei Nova 2i & Mac Air Operating System iOS & Android   My Question or Issue  Hi There,  I was a student in NZ and i subscr...
  • kesany
  • Newbie
  • 297 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
  • 297 Views
  • 2 replies
  • 1 likes

Cannot change my paying information

Want to change my bank account 

  • Newbie
  • Want to change my bank account  
  • Jose_M
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 300 Views
  • 1 replies
  • 0 likes

connected to facebook but no friends in list

PlanPremium My Question or Issue My account is linked with my Facebook account, yet I can't seem to be able to find any friends and connect with them. I tried logging in through the app and the PC and it's the same. there's something wrong. my Facebo...

  • Casual Listener
  •   Plan Premium   My Question or Issue   My account is linked with my Facebook account, yet I can't seem to be able to find any friends and connect with them. I tried logging in t...
  • Jose_M
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution WTH where is my privacy

I just noticed yesterday that all my playlist gets automatically published as public. I had to install this stupid spottify "Client Software" (just used it und PS and iOS till now) to mark all (each by one #wth!) as private and change all my profile ...

  • Casual Listener
  •   I just noticed yesterday that all my playlist gets automatically published as public.  I had to install this stupid spottify "Client Software" (just used it und PS and iOS till now) t...
  • ParentalControl
  • Composer
  • 683 Views
  • 5 replies
  • 1 likes
  • Account
  • 683 Views
  • 5 replies
  • 1 likes

Superuser Contribution Minha conta no Spotfy foi clonada.

Faço parte de um plano Premium Familiar, e, quando estou usando meu Spotify sempre aparace que estou escutando em outro dispositivo que eu não conheço, como se outra pessoa estivesse usando meu login.Já troquei minha senha do email e do facebook, bem...

  • Casual Listener
  •   Faço parte de um plano Premium Familiar, e, quando estou usando meu Spotify sempre aparace que estou escutando em outro dispositivo que eu não conheço, como se outra pessoa estivesse usando m...
  • Bittencourt
  • Spotify Star
  • 1520 Views
  • 4 replies
  • 2 likes
  • Account
    Login
    Premium
    Security
  • 1520 Views
  • 4 replies
  • 2 likes

Facebook and spotify

I deleted my facebook account that was linked to my spotify account, now I do have facebook again, but I have lost the old spotify account with my playlists and the account that was linked to family-premium system + I can not login with the new faceb...

  • Casual Listener
  • I deleted my facebook account that was linked to my spotify account, now I do have facebook again, but I have lost the old spotify account with my playlists and the account that was linked to family-...
  • Jose_M
  • Spotify Star
  • 370 Views
  • 4 replies
  • 0 likes
  • Account
  • 370 Views
  • 4 replies
  • 0 likes

how do i merge accounts?

Hello, i have a spotify account with premium that is connected to my facebook already and i am trying to create a new account and link it to my facebook. i changed my facebook email a while back and spotify is using the old email that i longer have a...

  • Newbie
  •   Hello, i have a spotify account with premium that is connected to my facebook already and i am trying to create a new account and link it to my facebook. i changed my facebook email a while b...
  • OneByBoo
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

Log in issue with new iphone

I accidentally signed into another account of mine which is under Spotify free. I want to log into the one that I’ve been using which I’ve paid, but the Spotify app doesn’t allow the option of logging out and logging in again even after I deleted the...

  • Casual Listener
  • I accidentally signed into another account of mine which is under Spotify free.  I want to log into the one that I’ve been using which I’ve paid, but the Spotify app doesn’t allow the option of...
  • OneByBoo
  • Roadie
  • 367 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 367 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Clarity on Facebook's data sharing scandal

Hi there, 10 year user of Spotify here looking for some answers. I'd like to get some clarity on the issues currently reported on the news by Facebook and I would like to think that Spotify will provide me with a sensible answer to the question. Like...

  • Casual Listener
  • Hi there,   10 year user of Spotify here looking for some answers.   I'd like to get some clarity on the issues currently reported on the news by Facebook and I would like to think that...
  • ashjm
  • Casual Listener
  • 1646 Views
  • 2 replies
  • 2 likes
  • Account
    Login
  • 1646 Views
  • 2 replies
  • 2 likes

new account to change username not working

Hello,I deleted my old account to create a new one with the same email to change the username, and the spotify desktop app is showing the deleted account name.in the spotify website, on the top right it just says "profile", except when i go in the he...

  • Visitor
  •    Hello, I deleted my old account to create a new one with the same email to change the username, and the spotify desktop app is showing the deleted account name. in the spotify website...
  • user-removed
  • Not applicable
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cut the connection.

Hello Spotify,You will give me 3 months use for a very low price.But for what?You cut the connection to my Squeezebox.........You cut the connection to my 4 yaer old Pioneer Premium Atmos reciever.WHY?

  • Casual Listener
  • Hello Spotify, You will give me 3 months use for a very low price. But for what? You cut the connection to my Squeezebox......... You cut the connection to my 4 yaer old Pioneer Premium Atmos rec...
  • Katerina
  • Spotify Legend
  • 817 Views
  • 3 replies
  • 0 likes
  • Premium
  • 817 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not enough listening for wrapped - 5k+ songs listened

PlanPremiumCountryItaly My Question or Issue I tried to access my wrapped 2018 for 2 days and I got different responses at different times (I don't remember what I did differently). One was the black screen after tapping "connect with Spotify" (somet...

  • Casual Listener
  • Plan Premium Country Italy   My Question or Issue  I tried to access my wrapped 2018 for 2 days and I got different responses at different times (I don't remember what I did different...
  • Katerina
  • Spotify Legend
  • 1587 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1587 Views
  • 3 replies
  • 0 likes

Solved!! Unable to change country in profile

PlanFree Operating SystemWindows 10 My Question or IssueI'm from Australia but I'm currently in Malaysia, and because it's been 14 days since I've arrived Spotify requires me to change my country in my profile so that I can keep on using Spotify. How...

  • Regular
  • Plan Free   Operating System Windows 10   My Question or Issue I'm from Australia but I'm currently in Malaysia, and because it's been 14 days since I've arrived Spotify requires me ...
  • Skrufve
  • Casual Listener
  • 550 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 550 Views
  • 4 replies
  • 0 likes

Lost Playlists

I just went onto my account to find that all of my playlists had been deleted. I recovered the playlists that I had created but I couldn't get back the playlists that I was following, such as several that were created by Spotify. Has anyone else had ...

  • Casual Listener
  •   I just went onto my account to find that all of my playlists had been deleted.  I recovered the playlists that I had created but I couldn't get back the playlists that I was following, s...
  • Keanu_C
  • Community Legend
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution My secret playlists keep turning public after some time.

My secret playlists keep turning public after some time and it is very annoying, as they contain some songs that mean a lot to me and it's very exposing. Is is supposed to happen and if so, can I disable this? PlanPremium

  • Newbie
  • My secret playlists keep turning public after some time and it is very annoying, as they contain some songs that mean a lot to me and it's very exposing. Is is supposed to happen and if so, can I d...
  • Guido
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • Other
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other Spotify Users cant follow me?

PlanPremiumCountry CanadaDeviceiPhone 6s, Macbook AirOperating SystemiOS 12 My Question or Issue My friend just downloaded and is new to spotify, she doesnt have Spotify Premium yet. She tried to search and follow me and at first she could even find ...

  • Newbie
  • Plan Premium Country  Canada Device iPhone 6s, Macbook Air Operating System iOS 12     My Question or Issue   My friend just downloaded and is new to spotify, she does...
  • Guido
  • Spotify Legend
  • 1688 Views
  • 3 replies
  • 0 likes
  • Account
  • 1688 Views
  • 3 replies
  • 0 likes

Superuser Contribution Username

PlanPremiumCountry USA Device(iPhone 7, Macbook Pro late 2016, Windows 10 etc)Operating System(iOS 10, Windows 10,etc.) My Question or Issue I show up as a number, no username. I no longer have a facebook. How do I set my username..?

  • Regular
  • Plan Premium Country  USA   Device (iPhone 7, Macbook Pro late 2016, Windows 10 etc) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  I show up as a n...
  • user-removed
  • Not applicable
  • 956 Views
  • 14 replies
  • 0 likes
  • Account
  • 956 Views
  • 14 replies
  • 0 likes

Solved!! Bug report, cant post in desktop for some reason.

Hi, when i mute spotify (turn volume all the way down) and press play it crashes. just thought i would let you know. Also why doesnt Ctrl + F work in artist page anymore... why remove a useful feature like that.

  • Casual Listener
  • Hi, when i mute spotify (turn volume all the way down) and press play it crashes. just thought i would let you know. Also why doesnt Ctrl + F work in artist page anymore... why remove a useful featur...
  • landonharris88
  • Composer
  • 407 Views
  • 2 replies
  • 1 likes
  • Other
  • 407 Views
  • 2 replies
  • 1 likes

Desktop App (Mac) Freezes

PlanPremiumCountry USA Operating System(iOS 11.1.2, Mac OS) My Question or Issue My mac app freezes

  • Visitor
  •   Plan Premium Country  USA   Operating System (iOS 11.1.2, Mac OS)   My Question or Issue   My mac app freezes 😛
  • landonharris88
  • Composer
  • 356 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 356 Views
  • 2 replies
  • 0 likes