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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 200456 Views
  • 722 replies
  • 66 likes
  • Account
  • 200456 Views
  • 722 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103077 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103077 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55490 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55490 Views
  • 61 replies
  • 8 likes

Superuser Contribution App doesn t open on my TV

PlanPremium DeviceSamsung Smart TV UE40MU6122Operating SystemTizen My Question or Issue The app doesn't open on my tv....it shows me an error message: "wait and try again later". This happend out of nowhere cause one hour ago i was able to use it. I ...

  • Casual Listener
  •   Plan Premium   Device Samsung Smart TV UE40MU6122 Operating System Tizen   My Question or Issue  The app doesn't open on my tv....it shows me an error message:  ...
  • Julian
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

someone stole my account/vol de compte

PlanPremiumCountry FranceDeviceXperiaOperating SystemAndroid Oreo My Question or Issue hey everyone, first time for me here, but ehmm... someone stole my account, i have no idea how he did that, but my mail was changed, and probably the password, so ...

  • Casual Listener
  • Plan Premium Country  France Device Xperia Operating System Android Oreo   My Question or Issue   hey everyone, first time for me here, but ehmm... someone stole my acc...
  • Maxim
  • Spotify Star
  • 620 Views
  • 4 replies
  • 0 likes
  • 620 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can I tell someone deleted his profile/account?

CountryHungaryPremium DeviceiOS (iPhone 6S,Macbook Pro)Operating SystemiOS My Question or IssueI follow only one person (he follows me back), but from yesterday night I can't see his profile. I mean, there is still that '1 mark' as I follow him, but ...

  • Casual Listener
  • Country Hungary Premium   Device iOS (iPhone 6S,Macbook Pro) Operating System iOS   My Question or Issue I follow only one person (he follows me back), but from yesterday ni...
  • brainysmurf
  • Casual Listener
  • 3730 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 3730 Views
  • 2 replies
  • 0 likes

Solved!! "cream-id-mgmt" in approved applications

As the title says. Its in my account settings.What is the "cream-id-mgmt" for?

  • Casual Listener
  • As the title says. Its in my account settings. What is the "cream-id-mgmt" for?
  • Hubo
  • Spotify Star
  • 6678 Views
  • 12 replies
  • 27 likes
  • Account
  • 6678 Views
  • 12 replies
  • 27 likes

Charged full rate instead of student discount

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Solved!! Password reset emails are not arriving...H-e-l-p

PlanFree/PremiumCountry USADeviceiPhonePCWindows My Question or IssueHello - I have tried numerous times to reset my password, but the emails do not arrive in my inbox. I know I have the correct email address (I see it under my Account tab) and Spoti...

  • Casual Listener
  • Plan Free/Premium Country  USA Device iPhone PC Windows  My Question or Issue Hello - I have tried numerous times to reset my password, but the emails do not arrive in my inbox. I ...
  • DJ300
  • Casual Listener
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

I had a credit card that I just used for internet subscriptions. I had it on autopay because I trusted the companies that I gave my credit card number to. Since then, I have gone through all my credit card charges, trying to cut down on my monthly ex...

  • Casual Listener
  • I had a credit card that I just used for internet subscriptions.  I had it on autopay because I trusted the companies that I gave my credit card number to.     Since then, I have g...
  • osornios
  • Spotify Star
  • 27876 Views
  • 57 replies
  • 7 likes
  • 27876 Views
  • 57 replies
  • 7 likes

Superuser Contribution account and change of artist name

PlanPremiumCountrySwedenDevice Operating System My Question or Issue HELP!1.I need to change my emailadress, but the one i use i attach to another account - and I don't know how to solve it! My old on is *snip* - i want to change to *snip*, bur it's ...

  • Casual Listener
  •   Plan Premium Country Sweden Device   Operating System     My Question or Issue       HELP! 1. I need to change my emailadress, but the one i use i...
  • JulianA_Bogota
  • Roadie
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify, The bank transferred money twice from my account

PlanFreeCountry TurkeyDeviceXiaomi mi5Operating SystemAndroid My Question or Issue Spotify. The bank transferred money twice from my account. Spotify has transferred 1 turkish lira money twice from my account. But spotify did not make me a premium.I ...

  • Casual Listener
  • Plan Free Country  Turkey Device Xiaomi mi5 Operating System Android   My Question or Issue  Spotify. The bank transferred money twice from my account. Spotify has transferre...
  • JulianA_Bogota
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Carte cadeau validée mais compte pas chargé

Après avoir validé avec succès une carte cadeau de 30€ achetée en magasin, mon compte n'est toujours pas crédité plusieurs heures après. Hélas après validation confirmée j'ai jeté la carte. Que puis je faire?MerciFabien

  • Newbie
  • Après avoir validé avec succès une carte cadeau de 30€ achetée en magasin, mon compte n'est toujours pas crédité plusieurs heures après. Hélas après validation confirmée j'ai jeté la carte. Que puis ...
  • JulianA_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get premium

Sooooo I went to go get the 3 months for 99 cents deal and it won’t let me get premium! i hope someone comes to help me because they are losing precious business here.

  • Newbie
  • Sooooo I went to go get the 3 months for 99 cents deal and it won’t let me get premium!   i hope someone comes to help me because they are losing precious business here.
  • ashleighnm02
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change Country

PlanFree/PremiumCountry AT My Question or IssueI can't change the country in my profile (to AT). The error says that my mail-address is already in use but I don't try to change it. I tried different Browsers and emptying the cache, but to no avail. A...

  • Visitor
  • Plan Free/Premium Country  AT   My Question or Issue I can't change the country in my profile (to AT). The error says that my mail-address is already in use but I don't try to change ...
  • user-removed
  • Not applicable
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Account Information

My Question or Issue Is it possible to change your existing spotify accounts email to something else. I currently have it set with my icloud email, however I want it to be set up with my GMail.

  • Newbie
  •   My Question or Issue  Is it possible to change your existing spotify accounts email to something else.  I currently have it set with my icloud email, however I want it to be set u...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Please let us login with a Microsoft account

I would like to use my Microsoft account to login to Spotify for two reasons:Improved security since it offers 2FAI would like to maintain less accounts.

  • Regular
  •   I would like to use my Microsoft account to login to Spotify for two reasons: Improved security since it offers 2FA I would like to maintain less accounts.
  • hansmbakker
  • Regular
  • 2039 Views
  • 3 replies
  • 0 likes
  • Login
  • 2039 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant log in in new Xiaomi Redmi

PlanFree DeviceXiaomi Redmi 5+ Operating SystemAndroid Nougat My Question or Issue Hey Just bought a new phone and cant login from it. In my old phone i was able to login, and also on the web. In my new phone I cant - it says nothing (not even bad pa...

  • Casual Listener
  • Plan Free   Device Xiaomi Redmi 5+   Operating System Android Nougat   My Question or Issue  Hey 🙂 Just bought a new phone and cant login from it. In my old phone i ...
  • mgxfk_g-0gnrg
  • Casual Listener
  • 867 Views
  • 2 replies
  • 0 likes
  • 867 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops playing intermittently

I've had spotify premium for a long time. However in the past few months I've been suffering from a very annoying issue. Every couple of songs the playback stops at the end of the song, however the play button itself does not change. The only way to ...

  • Regular
  • I've had spotify premium for a long time. However in the past few months I've been suffering from a very annoying issue. Every couple of songs the playback stops at the end of the song, however the p...
  • Chris
  • Spotify
  • 1293 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1293 Views
  • 3 replies
  • 0 likes

Superuser Contribution AYUDA PARA ACCEDER A MI CUENTA

He realizado el pago sin añadir un correo electrónico. Cómo puedo acceder a mi cuenta sin dicha información para cancelar la opción premium? Concepto Sposif ********** Ssockholm SE

  • Visitor
  • He realizado el pago sin añadir un correo electrónico. Cómo puedo acceder a mi cuenta sin dicha información para cancelar la opción premium? Concepto Sposif ********** Ssockholm SE
  • Julian
  • Moderator
  • 1251 Views
  • 1 replies
  • 0 likes
  • 1251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble linking Spotify Account back to Facebook

PlanPremiumCountryParaguayDeviceiPhone and Mac AirOperating SystemiOSMy Question or IssueCouple months ago I deactivated my Facebook account and when I wanted to listen to Spotify I had some troubles. I can't remember how, but I got a device number s...

  • Newbie
  • Plan Premium Country Paraguay Device iPhone and Mac Air Operating System iOS My Question or Issue Couple months ago I deactivated my Facebook account and when I wanted to listen to Spotify I...
  • Julian
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I deleted my spotify app on my samsung s8 and re installed it cause it wasnt working and now i dont have the premium on my phone and ive tryed logging on with user name and facebook

  • Casual Listener
  • I deleted my spotify app on my samsung s8 and re installed it cause it wasnt working and now i dont have the premium on my phone and ive tryed logging on with user name and facebook
  • ofj-_t327n8ga
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Please someone is logged in and I can't get rid of them

Please I need help removing a device they won't get off my spotify and I have changed my password and everything.

  • Newbie
  •   Please I need help removing a device they won't get off my spotify and I have changed my password and everything. 
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes