Account Hacked

[Xshalla]

Plan

Free/Premium

Country

Italy

Device

 Samsung Galaxy s10

Operating System

Android11

My Question or Issue

Hi guys, i think my account got hacked, because an "user" That uses Microsoft Edge listen music without my permission, i don't even use microsoft edge.. I changed my password, my email and logged out all my devices... i don't know what to do please help me..

[OneByBoo]

Hi there @Xshalla,

thanks for reaching out !

I'd strongly recommend following the steps provided here and here.

In case you've already tried the steps mentioned and still experience the same issue, I'd recommend considering a new account.

If you do choose the option suggestion, you can easily learn how to transfer all your account's data safely using the steps provided here.

Let me know if you have any further questions 🙂