Account access problem

[LRous]

Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access?
Now I am writing from a work account, added image to post

Plan

Premium

Country

Tyrkey

Device

(iPhone 11)

Operating System

(iOS 16)

My Question or Issue

[Maxim]

Hey @LRous ,

Thanks for coming to the Community.

Can you please also make sure to check your emails junk/spam folder? It might've landed there 🙂

[LRous]

Unfortunately, both inbox and spam folder are empty.

[Maxim]

Thanks for letting me know, @LRous!

In this case, it's best to reach out to Support so that they can take a look at your account: https://www.spotify.com/about-us/contact/.

[LRous]

Thank you, I've been waiting for a support response for more than 5 days😭

[Maxim]

Have you heard anything from them at all yet? In most cases, it shouldn't take more than 24-48 hours to hear back. 🙂 Make sure to also check your junk/spam folder.