Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8919 Views
  • 1 replies
  • 9 likes
  • Security
  • 8919 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480029 Views
  • 979 replies
  • 111 likes
  • Account
  • 480029 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210413 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210413 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120567 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120567 Views
  • 72 replies
  • 12 likes

Superuser Contribution Google login doesn´t work

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueHi, I`m currently having an issue where if I try to login through google on accounts.spotify.com it says try later, but I have been trying it from two different devices with two d...

  • Casual Listener
  • Plan Free Country   Device PC Operating System Windows 10   My Question or Issue Hi, I`m currently having an issue where if I try to login through google on accounts.spotify.com i...
  • Dian
  • Spotify Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • Login
  • 457 Views
  • 3 replies
  • 0 likes

Superuser Contribution Merge artist accounts

Due to an error, two accounts of the same artist were generated. How can they be merged?

  • Visitor
  • Due to an error, two accounts of the same artist were generated. How can they be merged?
  • Vasil
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link Google Acccount to Old Account

PlanFree/PremiumCountryIndonesiaDevice(Samsung Galaxy S21FE, Samsung Galaxy A50, Acer Swift 3)Operating System(Android 13, Windows 11.) My Question or IssueI already have Spotify account that I made 4-5 years ago by connecting it to facebook, now I w...

  • Visitor
  • Plan Free/Premium Country Indonesia Device (Samsung Galaxy S21FE, Samsung Galaxy A50, Acer Swift 3) Operating System (Android 13, Windows 11.)   My Question or Issue I already have Spo...
  • Dian
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 229 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google smart lock doesn`t let me into the mobile app

Changed phone while staying a different country. Country setting is according to my current address, still I am refused to log in on mobile as it says I can not stay more than 14 days abroad. The funny side of this one is that I am home atm....Can lo...

  • Visitor
  • Changed phone while staying a different country. Country setting is according to my current address, still I am refused to log in on mobile as it says I can not stay more than 14 days abroad. The fun...
  • Dian
  • Spotify Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

Three different echo dots, three different accounts?

Hi There,I have a family spotify subscription and have added my son and my daughter. We all have echo dots in the same house. It seems that we can only stream to one device at a time or the same stream to all devices at once. Is there a way for each ...

  • Casual Listener
  • Hi There, I have a family spotify subscription and have added my son and my daughter. We all have echo dots in the same house.    It seems that we can only stream to one device at a time...
  • Billy-J
  • Spotify Star
  • 2090 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 2090 Views
  • 7 replies
  • 0 likes

Cannot log in

So, I have been using my Spotify account for several months now. I have logged in with the same email and password the entire time. Today, I upgraded to Spotify premium, and when I opened my app again it wanted me to sign in again. I tried doing so b...

  • Visitor
  • So, I have been using my Spotify account for several months now. I have logged in with the same email and password the entire time. Today, I upgraded to Spotify premium, and when I opened my app agai...
  • Jose_M
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Artists with homonymous

Hello, I have noticed that under the artist name "Raphael" there were actually several differents artists : ie a French and a Spanish singer. I don't think they should appear under the same artist link, this is only creating confusion. I don't know h...

  • Regular
  • Hello,   I have noticed that under the artist name "Raphael" there were actually several differents artists : ie a French and a Spanish singer. I don't think they should appear under the s...
  • hsandt
  • Regular
  • 610 Views
  • 5 replies
  • 5 likes
  • 610 Views
  • 5 replies
  • 5 likes

I don’t remember my email and password, how can I reset all?

PlanPremiumCountrySpainDeviceiPhone 14 pro Max My Question or IssueI have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my plan to duo, there is any email or phone number to support contact? Than...

  • Newbie
  • Plan Premium Country Spain Device iPhone 14 pro Max   My Question or Issue I have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my ...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 281 Views
  • 1 replies
  • 0 likes

can't update my payment method

spotify website says that in 'account overview' there will be an update button next to payment method but this is not showing in my account

  • Visitor
  • spotify website says that in 'account overview' there will be an update button next to payment method but this is not showing in my account
  • Jose_M
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to transfer my playlists and liked songs to my premium account

How do I transfer my playlists from my free account to m6 premium account?I wasn’t aware of an old account still running and when I upgraded to premium Spotify upgraded the wrong account.

  • Visitor
  • How do I transfer my playlists from my free account to m6 premium account? I wasn’t aware of an old account still running and when I upgraded to premium Spotify upgraded the wrong account.
  • Lyubka
  • Moderator
  • 312 Views
  • 1 replies
  • 1 likes
  • 312 Views
  • 1 replies
  • 1 likes

Artist playlist links to Personal Profile. How can I fix this or merge both profiles?

I'm a verified artist on Spotify, but I have to post playlists through my personal page. I have seen that other artist's playlist, even though they are made under their real name, link to their artist page. I need to make this happen, because now I h...

  • Newbie
  • I'm a verified artist on Spotify, but I have to post playlists through my personal page. I have seen that other artist's playlist, even though they are made under their real name, link to their ...
  • AbsolutLeo
  • Casual Listener
  • 920 Views
  • 2 replies
  • 2 likes
  • 920 Views
  • 2 replies
  • 2 likes

Olá

Não estou conseguindo baixar música para escutar off-line, podem me ajudar?

  • Visitor
  • Não estou conseguindo baixar música para escutar off-line, podem me ajudar?
  • Jose_M
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

icant log in my acant

I entered the password and email correctlyBut I can't log in

  • Casual Listener
  • I entered the password and email correctly But I can't log in
  • Jose_M
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

I can't log in to my account.

I entered the password and email correctlyBut I can't enter.

  • Casual Listener
  • I entered the password and email correctly But I can't enter.
  • rose2022
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

How do you clear a recommended public playlist or recently played playlist?

A public playlist on Spotify has taken over our Spotify account. It's called "Christmas Hits" (see link below). We played it over the holidays so it shows up as Recently Played. Now when we play music on our Echo Dots that playlist randomly takes ove...

  • Casual Listener
  • A public playlist on Spotify has taken over our Spotify account. It's called "Christmas Hits" (see link below). We played it over the holidays so it shows up as Recently Played. Now when we play mu...
  • Jose_M
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have a password nor email associated with my account

PlanFamily PremiumCountryBrazilDeviceMoto e7Operating SystemAndroid 10 My Question or IssueWhen I signed up I only used my phone number, now I'm trying to use Spotify on my laptop and I'm failing miserably, because I don't have email address and pass...

  • Visitor
  • Plan Family Premium Country Brazil Device Moto e7 Operating System Android 10   My Question or Issue When I signed up I only used my phone number, now I'm trying to use Spotify on my l...
  • Jose_M
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! i wish to download the songs urgently and willing to pay

i am on premium promotion free and i cannot download any songs.i am willing to pay to download the songs i like. please advise.

  • Visitor
  • i am on premium promotion free and i cannot download any songs. i am willing to pay to download the songs i like. please advise.
  • Jose_M
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Buenos días, quiero preguntar si los pagos se pueden hacer anuales

Es decir no pagar la suscripción mes a mes sino en un solo pago realizar el pago de todo el año

  • Visitor
  • Es decir no pagar la suscripción mes a mes sino en un solo pago realizar el pago de todo el año
  • Jose_M
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

E-mailadres

I had a free account and I have a premium account. Now I want to use the email address of the free account for my premium. But it says this email address already exists. How can I change this anyway?I have already closed the free account. Country: Be...

  • Newbie
  • I had a free account and I have a premium account. Now I want to use the email address of the free account for my premium. But it says this email address already exists. How can I change this anyway?...
  • Jose_M
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
  • 224 Views
  • 1 replies
  • 0 likes