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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Newbie
  • 132827 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132827 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10053 Views
  • 3 replies
  • 9 likes
  • Security
  • 10053 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499149 Views
  • 982 replies
  • 112 likes
  • Account
  • 499149 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123027 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123027 Views
  • 72 replies
  • 12 likes

Another person's profile shows when I log in.

PlanPremiumCountryNew ZealandDeviceMicrosoft Surface Pro, Samsung Galaxy 22 UltraOperating SystemWindows 10, Android 13 My Question or IssueWhen I log into my account either on the web, desktop app or phone app it comes up with another person's profi...

  • Casual Listener
  • Plan Premium Country New Zealand Device Microsoft Surface Pro, Samsung Galaxy 22 Ultra Operating System Windows 10, Android 13   My Question or Issue When I log into my account either ...
  • kpoverend
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 456 Views
  • 2 replies
  • 0 likes

Family plan: unable to add my daughter

I have tried several times adding my daughter's email address but I can't remember the password. I don't receive the password reset email. Spam is empty. I've tried several times already and haven't received any password reset email!When I try to sig...

  • Visitor
  • I have tried several times adding my daughter's email address but I can't remember the password. I don't receive the password reset email. Spam is empty. I've tried several times already and haven't ...
  • Jose_M
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

How to correct my profile from Argentina to Canada?

I first joined Spotify in Argentina then moved to Canada. So I changed my address on my profile and also subscribed to the Premium version in Canada. However my profile continues to show the Argentine version of Spotify. How can I change this to the ...

  • Visitor
  • I first joined Spotify in Argentina then moved to Canada. So I changed my address on my profile and also subscribed to the Premium version in Canada. However my profile continues to show the Argentin...
  • Jose_M
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

kann ich per Lastschrift bezahlen?

Kann ich den Betrag für Spotify vom Konto abbuchen lassen?

  • Visitor
  • Kann ich den Betrag für Spotify vom Konto abbuchen lassen?
  • Jose_M
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

I got an e-mail about problems with payment. Is it fake or real?

I Keep getting reminders to update my payment info through a link. I think its phising or a scam but it looks quite real and i am unsure..

  • Visitor
  • I Keep getting reminders to update my payment info through a link. I think its phising or a scam but it looks quite real and i am unsure..
  • Bittencourt
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Won't Allow me to Change my Country/Location

Sorry in advance if this is not where I should be posting this question, I am new to this site. I am on the free version of spotify. I recently went to the UK for three months and while I was there I was told to change my location, which I did. Howev...

  • Newbie
  • Sorry in advance if this is not where I should be posting this question, I am new to this site.    I am on the free version of spotify. I recently went to the UK for three months and whil...
  • OscarDC
  • Moderator
  • 6119 Views
  • 3 replies
  • 1 likes
  • 6119 Views
  • 3 replies
  • 1 likes

Estou tentando assinar o Premium e não consigo

Já fui Premium em outra ocasião e não consigo prosseguir com a mudança de plano.

  • Visitor
  • Já fui Premium em outra ocasião e não consigo prosseguir com a mudança de plano.
  • Bittencourt
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

I am trying to change my email and it will not let it verify

I change my email on the website and then I get the link but once I click the verify link it says this did not work send again. This has been going on about five times now.

  • Visitor
  • I change my email on the website and then I get the link but once I click the verify link it says this did not work send again. This has been going on about five times now.
  • MauriceMV
  • Spotify Star
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to disconnect Spotify from Facebook. It is not listed on settings.

According to the support. I can do this through settings. But when I go to settings, it is not listed as an option. I changed the email but I can only log in through facebook. Any suggestions would be greatly appreciated!

  • Visitor
  • According to the support. I can do this through settings. But when I go to settings, it is not listed as an option. I changed the email but I can only log in through facebook. Any suggestions would b...
  • Joan
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution See old friend's sessions

I would like to see old sessions I have participated in. See the users I have shared with.

  • Visitor
  • I would like to see old sessions I have participated in. See the users I have shared with.
  • Dian
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

I can't download my playlist

U cross ur download limit? I have never downloaded playlists currently

  • Visitor
  • U cross ur download limit? I have never downloaded playlists currently
  • Jose_M
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Says I'm ineligible for the individual plan

I'm trying to pay my individual plan but it keeps saying I'm ineligible

  • Visitor
  • I'm trying to pay my individual plan but it keeps saying I'm ineligible
  • Jose_M
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

How to cancel subscription when not even on Premium

Hi Ive noticed I was only on Free Spotify the whole of my free trial so now when I cancel I cannot as never set up Premium to begin with. Also now been charged £9.99 for not even using Premium services. My fault I know but just want to cancel.PlanFre...

  • Visitor
  • Hi Ive noticed I was only on Free Spotify the whole of my free trial so now when I cancel I cannot as never set up Premium to begin with.  Also now been charged £9.99 for not even using Premium ...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

How do I change my log in email adress? I don’t want to log in using FB

I don’t want to log in using Facebook anymore, but if I create a new account I’ll lose all my saved songs and playlists.

  • Visitor
  • I don’t want to log in using Facebook anymore, but if I create a new account I’ll lose all my saved songs and playlists.
  • kaworu_bloodpaw
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Por qué mi universidad no aparece?

Para el plan de estudiantes no aparece mi universidad:c

  • Visitor
  • Para el plan de estudiantes no aparece mi universidad:c
  • Jose_M
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Spotify premium student

My premium doesn’t exists, the app say my acc still free, but i already pay the premium student tho, pls helpp

  • Newbie
  • My premium doesn’t exists, the app say my acc still free, but i already pay the premium student tho, pls helpp🙏🙏
  • Jose_M
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes