I don’t remember my email and password, how can I reset all?

[Albertrs30]

Plan

Premium

Country

Spain

Device

iPhone 14 pro Max

My Question or Issue

I have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my plan to duo, there is any email or phone number to support contact? Thanks.

[Jose_M]

Hello @Albertrs30!

Thanks for reaching out. In this case, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify. I'd also recommend checking out this Support article for more help. On another note, you can contact Spotify's Customer Support team here.

Let me know how it goes!