Account cancelled without warning

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Account cancelled without warning

user-removed
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Hi there, my premium plan was cancelled without warning a month or two ago and I'm just wondering why and if I could possibly get access to it again?
My mobile app was logged out all of a sudden so I tried to log back in but received an error message that there is no account linked to my email address - this was the same on desktop. This isn't possible as I've received many emails there over time from Spotify regarding my account. In the meantime I had to create a new (free) account which is linked to the same email address, so would like to see if I can merge it with my old profile.

Would appreciate any help, details requested below:

 

Plan

Premium

 

Device

iPhone 6, iOS 11.4
MacBook Pro (retina 2015), iOS 10.10.5

 

 

 

Screen Shot 2019-04-21 at 6.28.15 pm.png
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Re: Account cancelled without warning

Rising Star 20 hezorg
Rising Star 20

Hey, @user-removed 

Welcome to Spotify Community and thanks for contacting us here.

About your issue, I suggest that you be in touch with the Customer Support to get help on it. And then, you put informations on the fields and explain your issue.

 

If you need more information or have any other questions, let me know.

 

Best Regards,

hezorg

hezorgRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Account cancelled without warning

Rising Star 20 hezorg
Rising Star 20

Hey, @user-removed 

Welcome to Spotify Community and thanks for contacting us here.

About your issue, I suggest that you be in touch with the Customer Support to get help on it. And then, you put informations on the fields and explain your issue.

 

If you need more information or have any other questions, let me know.

 

Best Regards,

hezorg

hezorgRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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