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Account detail changed

Account detail changed

Hi everybody, I’m having troubles with my account.

I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a virus or illegally by unknown? 

I received an email from spotify services with an alert of the change of my email to one that looks like an autogenerated address. But I haven’t made any change. The email was sent right after a pop up window opened on safari, so I guess it should be a virus of some sort.

Please spotify is not answering any of my emails and I really don’t know what to do.

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1 Reply

Hey @Bibr,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

 

Also, Spotify Support always tries to reply within 48 hours 🙂

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