Account doesn't show family account in android app

[Arjen2]

Hi,

When a check my account in a webbrowser I can see I'm member of a family account. But when I use the Android app is says I only have a free account. What can I do? I allready deleted the app and downloaded it again.

Thanks

[osornios]

Hey @Arjen2

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂

[Arjen2]

Hey Osornios,

Thanks for your reply. Unfortunally it doesn't work. The browser shows another profile-name than the app, the e-mailadress is the same. I think something went wrong. Perhaps I should delete the account and make a new one.

[osornios · Accepted solution]

@Arjen2

Normally this happens when a duplicate account exists. You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

[Arjen2]

It Works! Thanks a lot for your help

[osornios]

You're welcome. Glad I was able to help. 🙂