Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account email addresses can be duplicated

Account email addresses can be duplicated

Two different people can register for a Spotify account with the same email address. This is because GMail ignores the '.' character in an email address. For example, the addresses "johndoe@gmail.com" and "john.doe@gmail.com" are equivalent to Gmail, but Spotify treats them as distinct email addresses.

 

Why is this a problem? It's a problem because another user can register an account with your email address, and you will receive that user's account notifications, seemingly with no way to turn off those notifications.

Reply
1 Reply

This rule specifically applies only for email created via google. Please get in touch with Spotify to check what they can do about this. 

On your inquiry, include your emial address and a copy of the email notification you received. 

 

You can do this via Facebook, Twitter or their Contact Form.


If this post was useful
Please add a LIKE

If this solved your issue

Please ACCEPT AS A SOLUTION


Suggested posts