Account hack

[bmtambo]

Hi, ive tried logging all devices off my spotify account as well as change my fb password, someones iphone device still finds its way and keeps downloading and playing music while I am. Is there anyway to block unwanted devices off my spotify account?

[LoganHelps]

You can try logging off on the device and or deleting and re installing Spotify. If you don't need Spotify on that device just delete it. How often does this happen to you? What iPhone are you using? Is the device damaged? (Broken LCD, Screen) You can also go to your account on the website and find your devices, locate the iPhone and remove it from your account

[Jack]

Hey @bmtambo, help's here!

As @LoganHelps correctly suggested, we'd recommend getting in contact with us directly via email, or by tweeting our support handle about this particular case. We'll be able to help you out further and take a look under the hood.

Thanks,
Jack