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Solved! Go to Solution.
I had an idea and solved this problem by myself.
1. I created a gmail account with the fake email address of the invasor (yeah, the invasor changed my account with a fake email);
2. I reset the password in Spotify, was sent a reset link for this new fake mail;
3. Login with this fake mail and changed it to my truth email address (also with a new password, of course).
So, the problem was solved!
But, I'm still so much disappointed with Spotify support, they need a live chat support urgently. I will consider cancel my premium account too, this is unacceptable.
Hello @user-removed, welcome to the Spotify Community!
Don't worry, first of all, log out of your Spotify account.
Then
You should contact with Spotify Consumer Support filling this anonymous contact form.
If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.
Don't forget to check your Spam Box ๐
Hey @user-removed,
Please make sure that you reply to their "no-reply" email. If you do not hear from support soon. Let us know and we will escalate the case.
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
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I had an idea and solved this problem by myself.
1. I created a gmail account with the fake email address of the invasor (yeah, the invasor changed my account with a fake email);
2. I reset the password in Spotify, was sent a reset link for this new fake mail;
3. Login with this fake mail and changed it to my truth email address (also with a new password, of course).
So, the problem was solved!
But, I'm still so much disappointed with Spotify support, they need a live chat support urgently. I will consider cancel my premium account too, this is unacceptable.
That's why I always recommend Protonmail, where you need 2 different passwords before you can login.
And do not use passwords like 123456 or Password, always use Strong Password Generator.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ