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Plan
Premium
Country UK
Device
iPhone 6
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
My account has been hacked twice this month seemingly by two different unknown l people, on two different devices.I have not shared my password with anyone.
I have changed passwords and logged out of all devices etc. Iโm not impressed with the lack of security. Can you assure me this wonโt happen again. My card is about to expire and I wonโt renew my premium account if I think the security is compromised
Hey @Dawnmariemorpet,
When someone got access to your Spotify account, please visit the Spotify account site and click on sign out everywhere and change your password here.
Also, you should follow the steps shown in this support article.
Have a nice day!
LK608
Hey again @Dawnmariemorpet,
I can assure you that you can make your account secure again!
Iโd recommend you to take another look at https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/, and follow the steps under โWhat do I do if my account has been taken over?โ.
Have a nice day!
LK608
This same thing has happened to me several times this week. I have changed my passwords, logged all devices off, and they still somehow keep accessing my account. It's an android device that I do not recognize especially since I have never shared my account with someone. Is there any way for Spotify to track down the user and block them from accessing?
Iโm switching to Apple Music. If Spotify canโt keep your account secure how can they keep your bank details secure ?
As for this โyou have earned a badge โ rubbish. Patronising
LK608 if youโre not a Spotify employee why are you working for them ?
Same here, mysterious "office speaker' comes back, no matter how I change password or contact support. Had to cancel premium for that.
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ