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Account hacked

Account hacked

Plan

Premium

Country UK 

 

Device

iPhone 6 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

 

My account has been hacked twice this month seemingly by two different unknown l people, on two different devices.I have not shared my password with anyone. 

I have changed passwords and logged out of all devices etc. Iโ€™m not impressed with the lack of security. Can you assure me this wonโ€™t happen again. My card is about to expire and I wonโ€™t renew my premium account if I think the security is compromised 

Reply
7 Replies

Hey @Dawnmariemorpet,

When someone got access to your Spotify account, please visit the Spotify account site and click on sign out everywhere and change your password here.

 

SignOut_Everywhere_twitter.png

 

Also, you should follow the steps shown in this support article.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your response.
I already did that and my account was used again just a week later. I have cancelled my premium account itโ€™s obviously not secure.

Hey again @Dawnmariemorpet,

I can assure you that you can make your account secure again!

 

Iโ€˜d recommend you to take another look at https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/, and follow the steps under โ€žWhat do I do if my account has been taken over?โ€œ.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

This same thing has happened to me several times this week. I have changed my passwords, logged all devices off, and they still somehow keep accessing my account. It's an android device that I do not recognize especially since I have never shared my account with someone. Is there any way for Spotify to track down the user and block them from accessing? 

Iโ€™m switching to Apple Music. If Spotify canโ€™t keep your account secure how can they keep your bank details secure ? 

As for this โ€œyou have earned a badge โ€œ rubbish. Patronising 

LK608 if youโ€™re not a Spotify employee why are you working for them ? 

Same here, mysterious "office speaker' comes back, no matter how I change password or contact support. Had to cancel premium for that.

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