Account hacked

[anamrodrigues]

Plan

Premium

Country

Portugal

Device

PC

Operating System

Windows 10

My Question or Issue

My account is being hacked by another user. I was listening to spotify and suddenly someone else entered and stole my account to an iphone (it says "Listening on adambadr's iPhone" on a green bar).

[Billy-J]

Hey @anamrodrigues, thanks for reaching out to the Community!

I'm sorry to hear about this.

In this case, I'd recommend checking out this support article for the next steps to take. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can't tell if it's legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps!