Account hacked

[user-removed]

Hello to the whole community.
The past three days I noticed an external access to my Spotify account and track scrobbles I never done. It’s like as if my account is being used by another user.
I tried to reset password a couple of times, but the next day there are always plays I never done.
Has my account been hacked? What can I do?
Thank you to all.

Plan

Free

Country

Italy

Device

(Samsung Galaxy A7 2018; MacBook Pro mid 2015)

Operating System

(Android 10 One UI 2.0; MacOS Mojave 10.14.6)

[AyuTheHuman]

Hi there!

I think your account has been compromised.

I recommend you check out this page: Has someone taken over my account? - The Spotify Community for what to do next.

This page also shows information on 'Hacked Accounts.'

Have you tried changing your email?

As in here, someone could be using a 'brute force bot,' so if someone knows your email or password, they'll be able to compromise your account over and over again.

Hope this helps!

[Novy]

Hey there @user-removed, 

Thanks for reaching out about this. 

We'd recommend taking a look at the articles that @AyuTheHuman suggested in order to secure your account. 

If you're still seeing strange activity after this, you can reach out to our Support team here. They'll be happy to assist you further and check your account. 

We'll be here if you have any other questions. 

Cheers!