Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account mismatch

Solved!

Account mismatch

I see liked songs that I have not selected and recently played that I never have listened.

 

I think there is a mismatch account.

The other account can be from Brasil (music he or her likes).

 

Plan

Free/Premium

Country

Italy

Reply

Accepted Solutions
Marked as solution

Hi there @alce195,

thanks for posting !

 

What do you mean by mismatch ?

If you experience behavior on your app that you're not the one who made it please make sure to take all the steps provided here and here.

 

Give the app a bit time to adjust and let me know if the same behavior happens again.

 

Keep me posted 🙂

View solution in original post

3 Replies
Marked as solution

Hi there @alce195,

thanks for posting !

 

What do you mean by mismatch ?

If you experience behavior on your app that you're not the one who made it please make sure to take all the steps provided here and here.

 

Give the app a bit time to adjust and let me know if the same behavior happens again.

 

Keep me posted 🙂

Ok. Thanks for your answer.

 

Can music and artists not selected by me be cleaned?

Or should I delete them directly in Spotify?

Hi @alce195,

 

I'm not sure what you mean by that.

However, if you wish to delete content added to your account the only one who can do that is you.

 

Hope this helps 🙂

Suggested posts