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Account password doesn't work, nor the reset password.

Account password doesn't work, nor the reset password.

I purchased a Spotify premium account for me and my girlfriend. But she is not able to log in. My phone can log in because the password is saved but the password that we both thought was attached to the account, never works when we try to sign in. When we try to reset the password, neither of us get an email. How can we remedy this so the account that I paid for is linked to her email address and the password works?

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1 Reply

Hi there, thanks for coming to the Spotify Community. Sorry to hear you’re having some trouble logging into your account.

Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

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