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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1615 Views
  • 0 replies
  • 7 likes
  • Security
  • 1615 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446017 Views
  • 970 replies
  • 108 likes
  • Account
  • 446017 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199088 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199088 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108340 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108340 Views
  • 72 replies
  • 11 likes

How to get new account ??

Hi, Yesterday I went to create a Spotify account for the first and when I entered in my email address, it said it was already being used. I was able to reset the password and log in but none of this info is mine except the email address. How do I res...

  • Casual Listener
  • Hi,  Yesterday I went to create a Spotify account for the first and when I entered in my email address, it said it was already being used. I was able to reset the password and log in but none o...
  • MattSuda
  • Spotify Star
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution recovering log in info for premium account

Hi! I have lost all log in information for my premium account. I believe that it was a random set of numbers (looked through the data cache) or attached to an old facebook account that has a primary address listed at hotmail (no longer around). I acc...

  • Newbie
  • Hi!  I have lost all log in information for my premium account.  I believe that it was a random set of numbers (looked through the data cache) or attached to an old facebook account that ha...
  • Alfredo
  • Roadie
  • 2600 Views
  • 1 replies
  • 0 likes
  • 2600 Views
  • 1 replies
  • 0 likes

Credit Card being charged. I don't have an account.

I am continuosly being charged monthly for a spotify premium account which I do not have. I would like to cancel this charge immediately. Please tell me how I can accomplish this, and what information would be required to do this? Following is the in...

  • Newbie
  • I am continuosly being charged monthly for a spotify premium account which I do not have.  I would like to cancel this charge immediately.   Please tell me how I can accomplish this, an...
  • fyspotify
  • Newbie
  • 73923 Views
  • 24 replies
  • 4 likes
  • 73923 Views
  • 24 replies
  • 4 likes

Superuser Contribution Ads Freezing App

Ads are freezing my app multiple times each week. Requires a reboot of iPhone. Please advise.

  • Casual Listener
  • Ads are freezing my app multiple times each week. Requires a reboot of iPhone. Please advise. 
  • Alfredo
  • Roadie
  • 756 Views
  • 1 replies
  • 0 likes
  • Free
  • 756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly Playlist Error or Glitch?

Hi. I was wondering if anyone could help me.I know the My Discover Weekly playlists are usually changed each early Monday morning.However,for some weird reason my Discover Weekly playlist changed a few hours ago tonight (Saturday night),it just delet...

  • Casual Listener
  • Hi.   I was wondering if anyone could help me.I know the My Discover Weekly playlists are usually changed each early Monday morning.However,for some weird reason my Discover Weekly playlist ch...
  • deadlydarkside
  • Casual Listener
  • 918 Views
  • 2 replies
  • 1 likes
  • Account
  • 918 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account non- existent

I could not sign into my family premium account, even though I know the name and password was correct as I use it a lot. So I decided to quickly sign into my old account (which did not have premium) and listen to my main accounts playlist from that. ...

  • Newbie
  • I could not sign into my family premium account, even though I know  the name and password was correct as I use it a lot. So I decided to quickly sign into my old account (which did not have pre...
  • Alfredo
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change name (First and last name)

I've changed my Facebook name (First and last name) to something else to get anonymous there. The problem right now is, that Spotify inherited the name directly from Facebook. (Even though my Spotify account wasn't connected with Facebook anymore). B...

  • Newbie
  • I've changed my Facebook name (First and last name) to something else to get anonymous there. The problem right now is, that Spotify inherited the name directly from Facebook. (Even though my Spotify...
  • Alfredo
  • Roadie
  • 3854 Views
  • 1 replies
  • 0 likes
  • Account
  • 3854 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can nobody find me?

I created a spotify account but when my friends try to look for me through spotify I do not appear

  • Newbie
  •   I created a spotify account but when my friends try to look for me through spotify I do not appear  
  • Alfredo
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution inicio sesion solo en un dispositvo

Hola, solo puedo iniciar sesión en mi MAC, web y aplicación, pero en mi movil u otro me pide contraseña la cual no reconoce. Intenté actualizando la contraseña, eliminando la app del móvil y nada. Agradeceré ayuda

  • Newbie
  • Hola, solo puedo iniciar sesión en mi MAC, web y aplicación, pero en mi movil u otro me pide contraseña la cual no reconoce. Intenté actualizando la contraseña, eliminando la app del móvil y nada. Ag...
  • Alfredo
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo acceder a la cuenta vinculada a facebook

cerre mi seccion y facebook no me permite recuperar mi cuenta, tengo mi tarjeta de credito, no podria cancelar la suscripcion y volver a ingresar los datos de la tarjeta en otra cuenta? por favor necesito informacion

  • Newbie
  • cerre mi seccion y facebook no me permite recuperar mi cuenta, tengo mi tarjeta de credito, no podria cancelar la suscripcion y volver a ingresar los datos de la tarjeta en otra cuenta? por favor nec...
  • Alfredo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hey! So yesterday I cancelled my Premium for this month and my App automatically signed out for some reason. Today I tried signing in and it just doesn't. I tried signing in with FB. It shows me a page to sign in in Facebook, than tells me - "You pre...

  • Newbie
  • Hey! So yesterday I cancelled my Premium for this month and my App automatically signed out for some reason. Today I tried signing in and it just doesn't.   I tried signing in with FB. It show...
  • Alfredo
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly Not Updating

Hi, I'm having issues with my Discover Weekly not updating.. I've tried unfollowing/refollowing and logging in/out and none of these have fixed it. I don't use the private session feature, and have listened to music outside of my discover weekly, so ...

  • Newbie
  • Hi,  I'm having issues with my Discover Weekly not updating.. I've tried unfollowing/refollowing and logging in/out and none of these have fixed it. I don't use the private session feature, and...
  • Alfredo
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have two public playlists that I can't see on my own account, but I can see on my friend's account

Hi there, so I'm a little confused. I'm assuming this is a bug. I have two random playlists, one starred playlist, and one playlist that's just made up of one song. They're both public, and I can see them both when I search for my own account, throug...

  • Casual Listener
  • Hi there, so I'm a little confused. I'm assuming this is a bug. I have two random playlists, one starred playlist, and one playlist that's just made up of one song. They're both public, and I can s...
  • Alfredo
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with email

I'm having trouble with my account. I cant log in with my email adress, i can't connect to the family-share-thing, I don't get any emails from spotify when I try to connect to the family-share-settings and nothing works. I am connected via a facebook...

  • Newbie
  • I'm having trouble with my account. I cant log in with my email adress, i can't connect to the family-share-thing, I don't get any emails from spotify when I try to connect to the family-share-s...
  • Alfredo
  • Roadie
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme bilgileri değişikliği kabul edilmiyor

Merhabalar. Kredi kartım değiştiği için ödeme bilgilerini değiştrmem gerektiği uyarısı aldım. Bilgileri girip güncelle dediğimdeyse kabul etmiyor, hata veriyor. Sorunu nasıl çözerim?

  • Newbie
  • Merhabalar. Kredi kartım değiştiği için ödeme bilgilerini değiştrmem gerektiği uyarısı aldım. Bilgileri girip güncelle dediğimdeyse kabul etmiyor, hata veriyor. Sorunu nasıl çözerim?
  • Alfredo
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Major troubles

Hi all. I pay pay for Spotify premium and I've forgotten my username and my email goes to a non pay account...how do I cancel payment or find out my username? Thanks

  • Newbie
  • Hi all.    I pay pay for Spotify premium and I've forgotten my username and my email goes to a non pay account...how do I cancel payment or find out my username?  Thanks 
  • Alfredo
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I can not disconnect facebook from spotify. Nor does it happen when I tap Connect to facebook. So I do not know if I'm linked to facebook or not. Nor can I see the flow of friends. It says that it was not possible to load.

  • Newbie
  • I can not disconnect facebook from spotify. Nor does it happen when I tap Connect to facebook. So I do not know if I'm linked to facebook or not. Nor can I see the flow of friends. It says that it wa...
  • Alfredo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo acessar / I can't acess

Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ?? // Hello, i used to use Free version but decised change tô student....

  • Casual Listener
  • Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ??  // Hello, ...
  • Alfredo
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in (error code 404)

Hello. I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in. It says Spotify is possibly blocked by my firewall. But I used Spotify for years... ? Please help.

  • Roadie
  • Hello.    I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in.  It says Spotify is possibly blocked by my firewall. But I used ...
  • vermicyde
  • Newbie
  • 236577 Views
  • 124 replies
  • 3 likes
  • Windows
  • 236577 Views
  • 124 replies
  • 3 likes