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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14854 Views

7 replies

11 likes

Security
  • 14854 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554369 Views

991 replies

116 likes

Account
  • 554369 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Superuser Contribution No data on my account settings

Hi! On the spotify i have no data on my email slot. I cant change it (its gray).I registered via facebook. And my birth date is false. I can't change it too.(gray slot too)I dont know what to do. On facebook everything is good, email, birth date.

Newbie

Hi! On the spotify i have no data on my email slot. I cant change it (its gray). I registered via facebook. And my birth date is false. I can't change it too.(gray slot too) I dont know what to do....

user-removed

Not applicable

408 Views

1 replies

0 likes

Account
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de pago de premium con cualquier tarjeta

NO LOGRO PAGAR MI MENSUALIDAD DE SPOTIY, CON CUAL QUIER TIPO DE TARJETA ME INDICA QUE EL METODO DE PAGO ES INVALIDO! QUIERO SABER QUE PASA?

Newbie

NO LOGRO PAGAR MI MENSUALIDAD DE SPOTIY, CON CUAL QUIER TIPO DE TARJETA ME INDICA QUE EL METODO DE PAGO ES INVALIDO! QUIERO SABER QUE PASA?

user-removed

Not applicable

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for Family reverted to Spotify Free

My account seems to have reverted to a Spotify Free account, but it is supposed to be part of my employer's Spotify Premium for Family plan -- a lot of the employees are part of this plan. How can I resolve this?

Newbie

My account seems to have reverted to a Spotify Free account, but it is supposed to be part of my employer's Spotify Premium for Family plan -- a lot of the employees are part of this plan.   H...

user-removed

Not applicable

586 Views

1 replies

0 likes

  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recuperar mi cuenta Premium

Hola,Tenia mi cuenta premium activa, pero al parecer por errores de pago se cancelo y perdi toda la info que ya tenia ahi. Quisiera saber como poder recuperarla agregando un nuevo metodo de pago

Newbie

Hola, Tenia mi cuenta premium activa, pero al parecer por errores de pago se cancelo y perdi toda la info que ya tenia ahi. Quisiera saber como poder recuperarla agregando un nuevo metodo de pago &...

Omar359

Newbie

49376 Views

4 replies

4 likes

  • 49376 Views
  • 4 replies
  • 4 likes

Superuser Contribution Alguien robó mi cuenta Premium y cambió el mail

Alguien ha cambiado el mail de mi cuenta y por tanto me ha robado mi identidad, así como mi suscripción. Sé el mail de esa persona. Cómo se puede pedir la cancelación de la suscripción de esa cuenta? Gracias.

Visitor

Alguien ha cambiado el mail de mi cuenta y por tanto me ha robado mi identidad, así como mi suscripción.  Sé el mail de esa persona. Cómo se puede pedir la cancelación de la suscripción de esa ...

user-removed

Not applicable

645 Views

1 replies

0 likes

Security
  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution País de la cuenta

Hola! Me descargue Spotify para tener la promoción de premium por 3 meses a 0.99euros. Sin embargo, cada vez que quiero realizar la suscripción me indica que mi tarjeta es de un país diferente al de mi cuenta. En el app jamás indiqué en que paia esto...

Newbie

Hola! Me descargue Spotify para tener la promoción de premium por 3 meses a 0.99euros. Sin embargo, cada vez que quiero realizar la suscripción me indica que mi tarjeta es de un país diferente al de ...

user-removed

Not applicable

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t access account and don’t have the contacts it’s linked to

My Spotify account has premium and I want to cancel but I deleted the Facebook account it was linked to. Now it was and old Facebook account with an even older email so I have no way of sending the reset password form to anything I can access. It als...

Newbie

My Spotify account has premium and I want to cancel but I deleted the Facebook account it was linked to. Now it was and old Facebook account with an even older email so I have no way of sending the r...

user-removed

Not applicable

530 Views

1 replies

0 likes

Account
Login
Premium
  • 530 Views
  • 1 replies
  • 0 likes

PLEASE HELP ME

So, I actually made another account for the free month premium. It’s an account without a username, and I forgot the mail address because I didn’t use my own. I logged out and I can’t log in anymore. How can I cancel premium? Help.

Casual Listener

So, I actually made another account for the free month premium. It’s an account without a username, and I forgot the mail address because I didn’t use my own. I logged out and I can’t log in anymore....

Loxer

Community Legend

403 Views

1 replies

0 likes

Premium
  • 403 Views
  • 1 replies
  • 0 likes

Problem to listen few musics on the App

Hello, I have a problem to listen few musics on Spotify and the problem is only on the Application. It work when I listen from the web. When I try to launch the music, he want to play the preview (14 seconds), but the music lenght is 3 minutes. The p...

Casual Listener

Hello,   I have a problem to listen few musics on Spotify and the problem is only on the Application. It work when I listen from the web.   When I try to launch the music, he want ...

MlleSarah

Casual Listener

358 Views

1 replies

0 likes

Account
Other
  • 358 Views
  • 1 replies
  • 0 likes

Help! My account seems to have been erased

I noticed the spotify app updated yesterday and when I went to open it, it asked me to log in. I created my account years ago through Facebook and logged in as I usually do, however when it took me to back to spotify after logging in, all of my saved...

Visitor

I noticed the spotify app updated yesterday and when I went to open it, it asked me to log in.  I created my account years ago through Facebook and logged in as I usually do, however when it too...

jsannn

Community Legend

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Email based account

Hello there, I've had the same spotify for three years and recently I created a facebook. However, I just recently deleted the facebook account. My spotify account was created using an email and I'm wondering, since I deleted the facebook, will my sp...

Newbie

Hello there,    I've had the same spotify for three years and recently I created a facebook. However, I just recently deleted the facebook account. My spotify account was created using an ...

jsannn

Community Legend

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Facebook friends are disappearing from the friends feed after I restart the app

A handfull of my Facebook friends are dissapearing from my friends feed after I relaunch the application.I noticed that some of my friends who always uses Spotify were missing, so I scrolled to the bottom of the friends list and clicked the "Find Fri...

Newbie

A handfull of my Facebook friends are dissapearing from my friends feed after I relaunch the application. I noticed that some of my friends who always uses Spotify were missing, so I scrolled t...

jsannn

Community Legend

6282 Views

1 replies

1 likes

  • 6282 Views
  • 1 replies
  • 1 likes

HELP : My spotify username is random bunch of word and number

i want to change my spotify user, and i try to change my user in this forum and it wont work, can anyone help?

Casual Listener

i want  to change my spotify user, and i try to change my user in this forum and it wont work, can anyone help?

jsannn

Community Legend

599 Views

1 replies

0 likes

Account
Other
  • 599 Views
  • 1 replies
  • 0 likes

Premium Australia account overseas question

Hi all, I have a different sort of question. I have an Australian Premium Account. I will be travelling to both England as well as France and Belgium for 5 weeks and then Hong Kong for a further week. With my premium account, will I be locked into my...

Newbie

Hi all,   I have a different sort of question.  I have an Australian Premium Account.  I will be travelling to both England as well as France and Belgium for 5 weeks and then Hong Ko...

Maxim

Spotify Star

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Can’t log in! Lots of bizarre reasons given please help

So I changed nothing on my premium account or my bank but Spotify said it couldn’t take payment and would be back to ads. I thought if I re-entered my bank details etc this would solve it but I can’t even log in! It says I’m abroad (im not and haven’...

Newbie

So I changed nothing on my premium account or my bank but Spotify said it couldn’t take payment and would be back to ads. I thought if I re-entered my bank details etc this would solve it but I can’t...

Loxer

Community Legend

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

HACKED again

I really wish there was something better to do other than "sign out of all devices" for hacked accounts. I got hacked AGAIN, after my account got hacked into a few days ago and started adding insane amounts of music (all of it was also not good), the...

Newbie

I really wish there was something better to do other than "sign out of all devices" for hacked accounts. I got hacked AGAIN, after my account got hacked into a few days ago and started adding insane ...

Maxim

Spotify Star

1378 Views

1 replies

2 likes

  • 1378 Views
  • 1 replies
  • 2 likes

Premium bezahlt aber nur Free

Hallo zusammen, ich habe heute Nachmittag eine Guthaben Karte eingelöst für Premium. Es stand auch Code angenommen etc. Aber es ist nicht auf Premium umgestellt, es läuft Werbung und in Abo steht auch free. Bei Belege ist es auch nicht zu sehen das i...

Newbie

Hallo zusammen, ich habe heute Nachmittag eine Guthaben Karte eingelöst für Premium. Es stand auch Code angenommen etc. Aber es ist nicht auf Premium umgestellt, es läuft Werbung und in Abo steht auc...

Maxim

Spotify Star

741 Views

1 replies

0 likes

Premium
  • 741 Views
  • 1 replies
  • 0 likes

Spotify connect/someone using my account

Over the last few days, random playlists and albums have been downloaded to my library and my playlists have all been deleted. Today, my feed was cut off because “Someone’s iPhone” was connecting to it through Spotify Connect (someone i don’t know). ...

Newbie

Over the last few days, random playlists and albums have been downloaded to my library and my playlists have all been deleted. Today, my feed was cut off because “Someone’s iPhone” was connecting to ...

Maxim

Spotify Star

628 Views

1 replies

0 likes

Account
  • 628 Views
  • 1 replies
  • 0 likes

Restarting my songs not Family premium

I want restart my account so I can do my songs aging HOWEVER, I don't want restart my family premium. Please help!

Newbie

I want restart my account so I can do my songs aging HOWEVER, I don't want restart my family premium. Please help!

Maxim

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de voir l'activité de mes amis facebook et spotify

Bonjour, cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien.j'ai tout essayé et ca fait la même chose à un de mes amis. Il a aussi tout essayé et rien. Lui il ne voit pas ces amis ...

Regular

Bonjour,  cela fait plusieurs jours que je ne vois plus d'activité de mes amis. J'ai fais la dernière mise à jour et toujours rien. j'ai tout essayé et ca fait la même chose à un de mes amis. ...

mouise

Regular

4435 Views

6 replies

5 likes

  • 4435 Views
  • 6 replies
  • 5 likes