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Forgotten username and password

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Hey @bv-kj91b_sift

Thanks for reaching out, and welcome to the Community!

I’m sorry to hear you're having trouble. I recommend checking out the ”Problems logging in” support article for more info.

This should help clear things up!

Robert_WRock Star 11
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Hi unfortunately I don't know my email username or password. I'm still getting billed monthly for an account I can't log back into. Can I just delete the direct debit by going to my bank?

Hey @bv-kj91b_sift,

 

It is possible to try to find the account by taking a look at the section ''Find out your account email address'' section in the link I provided above.

 

If you wish to keep the account I would reccomend taking a look at that step first and trying to cancel the payment that way 🙂

 

keep me updated!

 

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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