Account problems

[Mord55]

I've had Spotify Premium for almost a year, my orignal account was created with Facebook. My facebook account doesn't have an emal address. Now when I login I get a message saying Error Code 3. Somehow my spotify account disconnected its link from my facebook acount. I didn't change anything on my facebook account or my spotify account. I'm using the correct username and password, I know beacuse it logs me in for a second than auto logs out with the message. Reset password won't work since no email address and logging with facebook obviously won't work too. I had to make this new account to write this post...

[justinewin_ · Accepted solution]

Hmmm. I'm not sure but I think email address is a required field in having a Facebook account?

What you can do is create a new account (please sign up using email this time) and then contact Spotify via  contact form so they can help you to transfer your playlists from your old account.

Hope this helps!

[Mord55]

I told the contact form my problem and emailed me with this.

We have some quick options we think can help you:

In the meantime, we have some quick options we think can help you:

• Try searching our support site with frequently asked questions.
• Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
• Also, find out about major service updates at @SpotifyStatus.

All the best,
Spotify Customer Service Team

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[Mord55]

Okay my problem has been resovled, thank you for help with this issue.

[justinewin_]

Glad to help! 🙂