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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 31mqo3qvqq7ncybj6gel
  • Visitor
  • 168768 Views
  • 181 replies
  • 13 likes
  • Account
    Free
  • 168768 Views
  • 181 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11273 Views
  • 6 replies
  • 11 likes
  • Security
  • 11273 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514816 Views
  • 986 replies
  • 112 likes
  • Account
  • 514816 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125814 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125814 Views
  • 74 replies
  • 12 likes

Changing country

Help! I'm moved back to Nz from aus. And I keep changing my country and card details but it won't save? The main page won't let me change my country (says I have to be in the new country) yet I am??

  • Newbie
  • Help! I'm moved back to Nz from aus. And I keep changing my country and card details but it won't save? The main page won't let me change my country (says I have to be in the new country) yet I am??
  • returnvoid
  • Newbie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Note: After clearing the app’s data, you’ll be logged out, cant long back in on facebook

After clearing apps data on my Samsung phone I cant log back in via facebook which is how I created the account. It says "You are currently set to offline" Please go online to connect to Spotify" My phone is online, can anyone help get back in please...

  • Newbie
  • After clearing apps data on my Samsung phone I cant log back in via facebook which is how I created the account. It says "You are currently set to offline" Please go online to connect to Spotify" My ...
  • sheilasjr
  • Newbie
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! Account editing

I want to replace the linked fb account with another. Where can I access this?

  • Newbie
  • I want to replace the linked fb account with another. Where can I access this?
  • KingOfHelping
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Another hacked account

Like many others, my account got hacked. I think I have fixed everything now - signed out all devices, changed password and restored my playlists that the idiot had deleted. Is there anywhere I can report this intrusion to Spotify, or they simply don...

  • Casual Listener
  • Like many others, my account got hacked. I think I have fixed everything now - signed out all devices, changed password and restored my playlists that the idiot had deleted.    Is there a...
  • ChrisOfSweden
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! How can ı change my adress

I have family premium account. I didnt remember my adress so ı cant share my adress to sister for use spotify.. so ı want change my adress. But ı didnt find how ı change my adress? Someone help me please. Thank you

  • Casual Listener
  • I have family premium account. I didnt remember my adress so ı cant share my adress to sister for use spotify.. so ı want change my adress. But ı didnt find how ı change my adress? Someone help me pl...
  • Maxim
  • Spotify Star
  • 906 Views
  • 3 replies
  • 0 likes
  • 906 Views
  • 3 replies
  • 0 likes

Using spotify on two computers simultainesly

Hi There can u use your spotify account on two computers at the same time??? is so we are having issues with this, can someone help.. cheers

  • Newbie
  • Hi There can u use your spotify account on two computers at the same time???   is so we are having issues with this, can someone help.. cheers
  • teresapolitte
  • Newbie
  • 9569 Views
  • 2 replies
  • 0 likes
  • 9569 Views
  • 2 replies
  • 0 likes

Premium Family plan address issues

Hi everyone, I have a family premium plan which worked well until recently. All my family members were disconnected because Spotify was unable to verify we have the same address which of course we do. Any suggestions?

  • Newbie
  • Hi everyone, I have a family premium plan which worked well until recently. All my family members were disconnected because Spotify was unable to verify we have the same address which of course we do...
  • xxhuxe
  • Casual Listener
  • 975 Views
  • 3 replies
  • 0 likes
  • 975 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Spotify has canceled the family plan account, in wich all members of that account must reside in the same address. They did that because they said that they could not verify the address of the account. How do they perform the verification? Spotify do...

  • Newbie
  • Spotify has canceled the family plan account, in wich all members of that account must reside in the same address. They did that because they said that they could not verify the address of the accoun...
  • Maria_B
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in error

I try to log into my account and it asked if I'm enjoying my trip abroad and doesn't let me log in. What is going on? Ice redownloaded the app and still nothing please help

  • Newbie
  • I try to log into my account and it asked if I'm enjoying my trip abroad and doesn't let me log in. What is going on? Ice redownloaded the app and still nothing please help
  • Maria_B
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to upgrade to family account

i´ve started a family account and one of the members i invited didnt get the invitation linkshe was on the 1 month premium free trial but she cancelled it.what can we do?

  • Newbie
  • i´ve started a family account and one of the members i invited didnt get the invitation link she was on the 1 month premium free trial but she cancelled it. what can we do?
  • Maria_B
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify says my password is compromised on another service

I got an e-mail from spotify saying "Please update your Spotify password". In the body of the e-mail it says "To protect you Spotify account, we've reset your password. This is because we believe it may have been compromised during a leak on another ...

  • Newbie
  • I got an e-mail from spotify saying "Please update your Spotify password". In the body of the e-mail it says "To protect you Spotify account, we've reset your password. This is because we believe it ...
  • Maria_B
  • Moderator
  • 1778 Views
  • 1 replies
  • 0 likes
  • 1778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Twice

I have 2 pending charges for Spotify on my account after upgrading to premium last night. What can be done to get this cleared up??

  • Newbie
  • I have 2 pending charges for Spotify on my account after upgrading to premium last night. What can be done to get this cleared up??
  • Maria_B
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja entrar a mi cuenta

Cambie de celular, y cuando cargué el email y contraseña me abrió en una cuenta gratis, yo estoy pagando Premium, No Se si me estoy confundiendo de email por q con el otro celular nunca cargaba los datos por que ya estaba todo guardado. Hay alguna ma...

  • Casual Listener
  • Cambie de celular, y cuando cargué el email y contraseña me abrió en una cuenta gratis, yo estoy pagando Premium, No Se si me estoy confundiendo de email por q con el otro celular nunca cargaba los d...
  • Maria_B
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporarily revert to "free" to alter fee date. Will I loose downloads and playlists?

I need to temporarily alter my subscription status in order to be charged the subscription fee on a different day of the month. In doing so, will I loose my downloads and playlists?

  • Newbie
  • I need to temporarily alter my subscription status in order to be charged the subscription fee on a different day of the month. In doing so, will I loose my downloads and playlists?
  • Maria_B
  • Moderator
  • 183 Views
  • 1 replies
  • 1 likes
  • 183 Views
  • 1 replies
  • 1 likes

Need to take my credit card number off someone else's account

My friend signed up for the 3 month free premium using my debit account. After only 1 month, I was charged $10. I need to take my payment information off of her account, but do not have her account information. I would like to speak with someone at S...

  • Visitor
  • My friend signed up for the 3 month free premium using my debit account.   After only 1 month, I was charged $10.   I need to take my payment information off of her account, but do ...
  • Snowqueen7396
  • Casual Listener
  • 2537 Views
  • 3 replies
  • 1 likes
  • 2537 Views
  • 3 replies
  • 1 likes

Superuser Contribution You're currently offline: trying to login

Hi, all of a sudden i am logged out of my Spotify on my android phone. When i try to login it says that i need to go online even thought i have wifi or 3g connection. I changed my password but that did not do anything. Please help me, i dont want to ...

  • Casual Listener
  • Hi, all of a sudden i am logged out of my Spotify on my android phone. When i try to login it says that i need to go online even thought i have wifi or 3g connection. I changed my password but that d...
  • Maria_B
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo vincular las cuentas de facebook y spotify

Hace un tiempo cree una cuenta de facebook sin querer después de haber desvinculado mi cuenta de spotify con la de facebook. Más tarde la borré para poder volver a fusionar mi cuenta con facebook, pero no me deja diciendome que hay un error por el qu...

  • Casual Listener
  • Hace un tiempo cree una cuenta de facebook sin querer después de haber desvinculado mi cuenta de spotify con la de facebook. Más tarde la borré para poder volver a fusionar mi cuenta con facebook, pe...
  • Maria_B
  • Moderator
  • 802 Views
  • 1 replies
  • 0 likes
  • Account
  • 802 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't acces my account on any device.

Hey guys, I'm quite disappointed today because after almost 3 years of being a premium user I've lost all my playlist and songs. When I try to log in the process stops and a signs that says "enjoying your trip? Tell us more abroad apotify.com" appear...

  • Newbie
  • Hey guys, I'm quite disappointed today because after almost 3 years of being a premium user I've lost all my playlist and songs. When I try to log in the process stops and a signs that says "enjoying...
  • Maria_B
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random device taking over my Spotify

Today my Spotify has been hijacked. A random device (that is most definently not one of mine) started playing music on my account. When I hit "Play on this Device" to switch it back to my phone (or my computer, I've tried both) this mystery person ke...

  • Newbie
  • Today my Spotify has been hijacked.  A random device (that is most definently not one of mine) started playing music on my account.  When I hit "Play on this Device" to switch it back to my...
  • Maria_B
  • Moderator
  • 1139 Views
  • 1 replies
  • 2 likes
  • Login
    Security
  • 1139 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problems logging in

Suddenly i was logged out of my account, and now my password has been changed. I cant log in now, and i have tried to enter my email adress when im trying to reset my password, but i do not recieve an email with the instructions to reset my password....

  • Newbie
  • Suddenly i was logged out of my account, and now my password has been changed. I cant log in now, and i have tried to enter my email adress when im trying to reset my password, but i do not recieve a...
  • Maria_B
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 165 Views
  • 1 replies
  • 0 likes