Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187208 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187208 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103794 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103794 Views
  • 70 replies
  • 10 likes

How do I make my Spotify recognize

I have purchased Spotify family package. I have invited my girlfriend to use my Spotify. Now she has completed the authorization, her Spotify still is not recognizing she is also on premium. It says "get premium". How do I get her account to become m...

  • Casual Listener
  • I have purchased Spotify family package. I have invited my girlfriend to use my Spotify. Now she has completed the authorization, her Spotify still is not recognizing she is also on premium. It says ...
  • Maxim
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Can't connect to Spotify Social by Facebook

Hi, I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens. Could you please help me? Thank you very much

  • Newbie
  • Hi,   I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens.   Could you please help me? &...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

nome

entrei com o facebook errado e agora meu nome está errado como mudar?

  • Newbie
  • entrei com o facebook errado e agora meu nome está errado como mudar?
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
  • 152 Views
  • 0 replies
  • 0 likes

I cant log in

I'm abroad. I have Spotify premium but I can't log in! It's telling me to im offline but I am not. I had to recently update my card details! Help!!

  • Newbie
  • I'm abroad. I have Spotify premium but I can't log in! It's telling me to im offline but I am not. I had to recently update my card details! Help!!
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

App claims I am abroad when I am not

I cannot log into the app - it claims I have used my 14 allotted days abroad already. I am in Canada. My account is registered in Canada. Apparently the only way of contacting Spotify is this or tweeting them. This is ridiculous. I have a free accoun...

  • Newbie
  • I cannot log into the app - it claims I have used my 14 allotted days abroad already.  I am in Canada.  My account is registered in Canada. Apparently the only way of contacting Spotify is ...
  • 201 Views
  • 0 replies
  • 0 likes
  • Login
  • 201 Views
  • 0 replies
  • 0 likes

My account has been stolen

My account has been stolen by another user it seems he changed my password my e mail but only my nickname my nickname is berkevtnsvr7 and my linked e-mail was berke_bjk_bhn@hotmail.com pls help

  • Newbie
  • My account has been stolen by another user it seems he changed my password my e mail but only my nickname my nickname is berkevtnsvr7 and my linked e-mail was berke_bjk_bhn@hotmail.com pls help
  • Jacob
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 164 Views
  • 1 replies
  • 0 likes

Playlists were gone and anothers one created "by me"

First of all, I'm Brazilian so sorry for some english mistakes...Today, when I logged in my spotify premium for the first time, I saw that all my playlists (the one's that i've created and followed), were gone. And other two (one with +1000 musics an...

  • Newbie
  • First of all, I'm Brazilian so sorry for some english mistakes... Today, when I logged in my spotify premium for the first time, I saw that all my playlists (the one's that i've created and followed...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Library songs

My music saved in my library is removed and replaced with a bunch of Spanish music. I don't want to removed 300+ songs and add my music back on. Help!

  • Newbie
  • My music saved in my library is removed and replaced with a bunch of Spanish music. I don't want to removed 300+ songs and add my music back on. Help!
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

HELP

Ive had 2 tracks put on but there both in different places when should be under one name does anyone no why this is

  • Newbie
  • Ive had 2 tracks put on but there both in different places when should be under one name does anyone no why this is
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Incredibly disappointed in the service I've had over the last few days

My account was hacked yesterday morning, I responded to the change password email telling them this was not me, I have contact "Spotify Cares" via Facebook and Twitter, but so far all I've had is "Someone from the accounts team will email you shortly...

  • Casual Listener
  • My account was hacked yesterday morning, I responded to the change password email telling them this was not me, I have contact "Spotify Cares" via Facebook and Twitter, but so far all I've had is "So...
  • Hubo
  • Community Legend
  • 179 Views
  • 3 replies
  • 0 likes
  • Account
  • 179 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Adress

family adressi cant quite remember whats my adress in my family, so i cant login in to another user, because i dont know the adress.someone help me plswhere can i find all my info,Tnks

  • Newbie
  • family adress i cant  quite remember whats my adress  in my family, so i cant login in to another user, because i dont know the adress. someone help me pls where can i find all my info, ...
  • btorgay
  • Newbie
  • 553 Views
  • 4 replies
  • 0 likes
  • 553 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family account - children different adress

Hello,Can I use a family acount??Three childeren live with me and my ex 50/50.Official adress is at my ex.Eldest official adress is in city where she studies.

  • Casual Listener
  • Hello, Can I use a family acount?? Three childeren live with me and my ex 50/50. Official adress is at my ex. Eldest official adress is in city where she studies.
  • mommadata
  • Regular
  • 438 Views
  • 5 replies
  • 0 likes
  • 438 Views
  • 5 replies
  • 0 likes

Superuser Contribution Einstellungen deaktiviert soundqualität

Hallo.Einige Optionen in den Einstellungen sind deaktiviert, u.a. Die zur Soundqualität. Obwohl ich ein Premium Account habe. Deaktiviert heißt, ausgegraut, kann also weder an noch aus schalten.App deinstallieren geht nicht, da die App vorab installi...

  • Newbie
  • Hallo. Einige Optionen in den Einstellungen sind deaktiviert, u.a. Die zur Soundqualität. Obwohl ich ein Premium Account habe. Deaktiviert heißt, ausgegraut, kann also weder an noch aus schalten. ...
  • Goldengorg
  • Newbie
  • 7050 Views
  • 3 replies
  • 5 likes
  • Premium
  • 7050 Views
  • 3 replies
  • 5 likes

Wohnsitz laut Spotify nicht übereinstimmend

Hey, mein Vater ist aus irgendeinem Grund aus Spotify Family rausgeflogen und nun wenn er die Einladung wieder annehmen möchte, stimmt der Wohnsitz des Hauptbesitzers nicht mit dem des Eingeladenen überein, obwohl das überhaupt nicht sein kann. mfg H...

  • Newbie
  • Hey,   mein Vater ist aus irgendeinem Grund aus Spotify Family rausgeflogen und nun wenn er die Einladung wieder annehmen möchte, stimmt der Wohnsitz des Hauptbesitzers nicht mit dem des Einge...
  • 179 Views
  • 0 replies
  • 0 likes
  • Account
  • 179 Views
  • 0 replies
  • 0 likes

Solved!! Can't find my top music of 2016

I've noticed that some people have a public playlist called Your Top Songs 2016 on their pages. How do I find mine? It's not under playlists. Thanks!

  • Casual Listener
  • I've noticed that some people have a public playlist called Your Top Songs 2016 on their pages. How do I find mine? It's not under playlists. Thanks!
  • montze555
  • Newbie
  • 1617 Views
  • 7 replies
  • 0 likes
  • Account
  • 1617 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium Family - Verifizierung von Mitgliedern funktioniert nicht!!!

Zwei Probleme: In meinem Account ist ein falscher Admin angegeben. Wie kann man das denn umstellen?? Admin ist doch derjenige, der alle anderen einlädt und die Zahungen vornimmt. Ich habe alles versucht, keine Chance. Kann man denn niemanden kontakti...

  • Newbie
  • Zwei Probleme: In meinem Account ist ein falscher Admin angegeben. Wie kann man das denn umstellen?? Admin ist doch derjenige, der alle anderen einlädt und die Zahungen vornimmt. Ich habe alles versu...
  • nusseis
  • Newbie
  • 879 Views
  • 2 replies
  • 0 likes
  • Account
  • 879 Views
  • 2 replies
  • 0 likes

confirmation e-mail in Spotify premium family

my family and i have started to use spotify premium family all the members had the confirmation e mail but my mother didnt.Please keep in touch with me

  • Newbie
  • my family and i have started to use spotify premium family all the members had the confirmation e mail but my mother didnt.Please keep in touch with me
  • 145 Views
  • 0 replies
  • 0 likes
  • Premium
  • 145 Views
  • 0 replies
  • 0 likes

Connected accounts?

It's very strange. My mother has a premium account and i have one as well, different usernames, email and different debit cards for payment, but somehow it seems our accounts have been working as one? Does it have something to do with Facebook being ...

  • Newbie
  • It's very strange. My mother has a premium account and i have one as well, different usernames, email and different debit cards for payment, but somehow it seems our accounts have been working as one...
  • 944 Views
  • 0 replies
  • 0 likes
  • 944 Views
  • 0 replies
  • 0 likes

Spotify Family on two addresses?

Hi, So, me and my girlfriend have two addresses. It varies where we are. Still I would like to save some money and start a family account with her. However, when I looked at the Family Account requirements it specifically says that it needs to be on ...

  • Casual Listener
  • Hi,  So, me and my girlfriend have two addresses. It varies where we are. Still I would like to save some money and start a family account with her. However, when I looked at the Family Account...
  • exhxv
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 373 Views
  • 2 replies
  • 0 likes