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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83316 Views

29 replies

0 likes

  • 83316 Views
  • 29 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104273 Views

10 replies

3 likes

Account
Login
  • 104273 Views
  • 10 replies
  • 3 likes

como mudar de premium para universitário?

eu assino premium, e hoje descobri que existe a universitária.. estou tentando cadastrar mais aparece como si eu estivesse fazendo uma nova compra de plano.. como faço para mudar, alguem me ajuda por favor

Newbie

eu assino premium, e hoje descobri que existe a universitária.. estou tentando cadastrar mais aparece como si eu estivesse fazendo uma nova compra de plano.. como faço para mudar, alguem me ajuda por...

514 Views

0 replies

0 likes

Premium
  • 514 Views
  • 0 replies
  • 0 likes

Unauthorized device controlling playback

For some reason, there is a device that I haven't authorized being used by someone I don't know who is controlling my premum account. I changed my password and unauthorized all devices, but for some reason I am still unable to stop this user from con...

Newbie

For some reason, there is a device that I haven't authorized being used by someone I don't know who is controlling my premum account.  I changed my password and unauthorized all devices, but for...

user-removed

Not applicable

2631 Views

9 replies

2 likes

Account
Security
Subscription
  • 2631 Views
  • 9 replies
  • 2 likes

Spotify Premium through fido switched to Free Spotify.

I always have Spotify Premium included in my Fido plan but now my account says that I'm using Spotify Free. Because of this problem, now when I try logging in to my Spotify account while I'm at another country, it's saying that I can't use Spotify in...

Newbie

I always have Spotify Premium included in my Fido plan but now my account says that I'm using Spotify Free. Because of this problem, now when I try logging in to my Spotify account while I'm at anoth...

229 Views

0 replies

0 likes

  • 229 Views
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Spotyfy dosent work!

I pay yesterday but our count still give a mainoksia??!!!, why??

Newbie

I pay yesterday but our count still give a mainoksia??!!!, why??

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
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How can I change billling country and payment details at once?

My spotify account is associated to the US with a US card - I need to change my card to an Irish card and so an Irish account but can't seem to be able to do both at once. I followed instructions to change your country setting but the "..." button do...

Newbie

My spotify account is associated to the US with a US card - I need to change my card to an Irish card and so an Irish account but can't seem to be able to do both at once. I followed instruction...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Next music/Previous music buttons doesn't work

I'm a Premium User and i can't use the Previous/Next music buttons, so they give me the add that i have to Premium to use them, but i already am!I tried to log out of every account (iPhone & Computer) and logged in again but it is still giving me tha...

Visitor

I'm a Premium User and i can't use the Previous/Next music buttons, so they give me the add that i have to Premium to use them, but i already am! I tried to log out of every account (iPhone & Co...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
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Playstation

I signed out of my friends spotify on my playstation and now it wont let me sign in on the playstation. Its saying I have another account linked to my ps account and i need to sign out of it on the playstation but i already have. Just really confused...

Newbie

I signed out of my friends spotify on my playstation and now it wont let me sign in on the playstation. Its saying I have another account linked to my ps account and i need to sign out of it on the p...

kejt_

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Accounts Info

I have had Spotify on my phone since I've got it but I now can no longer remember the email I used for this account or the password. I can't access it on my computer because of this. How can I figure out the email I used to set up the account?

Newbie

I have had Spotify on my phone since I've got it but I now can no longer remember the email I used for this account or the password. I can't access it on my computer because of this. How can I figure...

kejt_

Community Legend

331 Views

1 replies

0 likes

Account
  • 331 Views
  • 1 replies
  • 0 likes

Account Hacked

Hi there, I have just recieved an email this morning saying the the email on my account has been changed to another. Now the password has been changed too and I no longer have access to any of it. I've contacted Spotify as many ways as I can find and...

Newbie

Hi there,   I have just recieved an email this morning saying the the email on my account has been changed to another. Now the password has been changed too and I no longer have access to any ...

kejt_

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

My account still linken to kpn after terminating my contract with them

Hi, my contract with KPN, that container spotify, ended recently. Now i want to upgrade my account to family, but i am unable to do so as my account still seems to be active with kpn. I have called them and they say my account is switched to a free a...

Newbie

Hi,    my contract with KPN, that container spotify, ended recently. Now i want to upgrade my account to family, but i am unable to do so as my account still seems to be active with kpn. ...

206 Views

0 replies

0 likes

Account
Subscription
  • 206 Views
  • 0 replies
  • 0 likes

Spotify & Starbucks "Something Went Wrong"

So I became a Starbucks partner recently, and when I go to the following link https://partner-provisioning.spotify.com/starbucks/ it just tells me "Something went wrong. Please try again later." How do I go about this?

Casual Listener

So I became a Starbucks partner recently, and when I go to the following link    https://partner-provisioning.spotify.com/starbucks/   it just tells me "Something went wrong. Pleas...

Rdauntless

Newbie

1729 Views

4 replies

1 likes

  • 1729 Views
  • 4 replies
  • 1 likes

Solved!! Oops! Something went wrong, please try again or check out our help area HELP ME !!!

My account was working perfectly 2 days ago, now it enters not at all, and appears this error, I wonder if you have something to solve, already used mozilla and will not

Casual Listener

My account was working perfectly 2 days ago, now it enters not at all, and appears this error, I wonder if you have something to solve, already used mozilla and will not

eblackrose00

Roadie

11910 Views

5 replies

0 likes

Account
Subscription
  • 11910 Views
  • 5 replies
  • 0 likes

ps4 error (linked account)

Hello, I have a problem to connect my spotify account on my ps4.It tell me that I have connceted my spotify with anoter psn account and I'm trying to disconnect from all the linked account but still have this issue.Someone that can help me to find th...

Newbie

Hello, I have a problem to connect my spotify account on my ps4. It tell me that I have connceted my spotify with anoter psn account and I'm trying to disconnect  from all the linked account bu...

313 Views

0 replies

0 likes

Account
Login
Subscription
  • 313 Views
  • 0 replies
  • 0 likes

Logitech UE Smart Radio - Spotify not in list of services

I have bought the Logitech UE Smart Radio and want to use my Spotify account but I do not see Spotify in the list of Services on uesmartradion.com not in the android app. Can you please help? thank you peter

Casual Listener

I have bought the Logitech UE Smart Radio and want to use my Spotify account but I do not see Spotify in the list of Services on uesmartradion.com not in the android app. Can you please help? &nb...

TeeL

Newbie

1403 Views

7 replies

0 likes

  • 1403 Views
  • 7 replies
  • 0 likes

App log in

Help! I cant log into the app on my android. I have reset the password numerous times as its saying my username or password is incorrect but clearly am logged in via internet. Have down loaded the app via website too and i still cant connect through ...

Newbie

Help! I cant log into the app on my android. I have reset the password numerous times as its saying my username or password is incorrect 😐 but clearly am logged in via internet. Have down loaded the...

256 Views

0 replies

0 likes

Account
  • 256 Views
  • 0 replies
  • 0 likes

Cant use Premium

My Problem is that I've bought myself premium Account but it doesnt work. Does anybody have a solultion?

Newbie

My Problem is that I've bought myself premium Account but it doesnt work. Does anybody have a solultion?

Crkoth

Newbie

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

Acc log in name

Help! I've got a new phone and down loaded the Spotify app again, but can't remember my log on name... and now my music is lost with my old user name. How do I bypass privacy settings to look at my old log on name

Newbie

Help! I've got a new phone and down loaded the Spotify app again, but can't remember my log on name... and now my music is lost with my old user name. How do I bypass privacy settings to look at my o...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
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cant login/create account

I tried signing up with facebook for a different account but keeps giving me a oops something went wrong error.it also says my email is in usebut when i try resetting the password it gives me an error. I cant even login or change the password for my ...

Visitor

I tried signing up with facebook for a different account but keeps giving me a oops something went wrong error. it also says my email is in use but when i try resetting the password it gives me an ...

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Account Not Mine Why?

My account isn't mine, i log on and it's someone else's?Can someone help me, I've seen to lost all my playlistsantttt@hotmail.co.uk

Newbie

My account isn't mine, i log on and it's someone else's? Can someone help me, I've seen to lost all my playlists antttt@hotmail.co.uk

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Can't log in after logging out

I just changed my password as I didn't actually know what it was as my partner set it up for me ages ago, and I've never actually logged out. I thought I should change it, but now I can't log back in, it's saying connect to online. I am online, data ...

Newbie

I just changed my password as I didn't actually know what it was as my partner set it up for me ages ago, and I've never actually logged out. I thought I should change it, but now I can't log back in...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes