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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80486 Views

9 replies

2 likes

Account
Login
  • 80486 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654116 Views

13 replies

4 likes

Account
  • 654116 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734598 Views

18 replies

29 likes

  • 734598 Views
  • 18 replies
  • 29 likes

my app doesn't function in 4G

my app doesn't function in 4G, only in wifi. with my cellphone I can't use the app and the website, instead if I'm with the wifi I can. why? thanks

Casual Listener

my app doesn't function in 4G, only in wifi. with my cellphone I can't use the app and the website, instead if I'm with the wifi I can. why? thanks

mcoggio

Casual Listener

635 Views

1 replies

0 likes

Account
Login
  • 635 Views
  • 1 replies
  • 0 likes

Account uitgeschakeld

Ik betaal al een paar maanden spotify premium nou zag ik dat er dus ook een studtenkoring was, ik heb mijn premium stop gezet en had een paar dagen een free account vervolgens heb ik student premium genomen nu heeft spotify 2 keer kosten afgeschreven...

Newbie

Ik betaal al een paar maanden spotify premium nou zag ik dat er dus ook een studtenkoring was, ik heb mijn premium stop gezet en had een paar dagen een free account vervolgens heb ik student premium ...

Hubo

Community Legend

936 Views

1 replies

0 likes

  • 936 Views
  • 1 replies
  • 0 likes

Delete an old account

Dear all I have a problem with my login. Theres exists an account with my e-mail adress eliane.rettenmund@bluewin.ch but it is not possible to login or change the password. So I decided to make a new account with a different e-mail adress. How can i ...

Newbie

Dear all   I have a problem with my login. Theres exists an account with my e-mail adress eliane.rettenmund@bluewin.ch but it is not possible to login or change the password. So I decided to m...

osornios

Spotify Star

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Solved!! Re: Downloaded songs are in my storage, but Spotify won't show them

I have the same problem, but today all my albums and songs are gone.. when I go to albums there is only the suggestion to add albums but I dont want and cant search for all songs I've ever saved again..

Newbie

I have the same problem, but today all my albums and songs are gone.. when I go to albums there is only the suggestion to add albums but I dont want and cant search for all songs I've ever saved agai...

osornios

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Verify confirmation to delete accounts

Hi, Can I ask has anyone receieve any verify email confirmation to remove an account? I have submitted like many time on the remove account form and never recieve this email link that i need to click. I have checked my inbox and junk mail and nothing...

Visitor

Hi,   Can I ask has anyone receieve any verify email confirmation to remove an account?   I have submitted like many time on the remove account form and never recieve this email link th...

Maxim

Spotify Star

1077 Views

5 replies

0 likes

  • 1077 Views
  • 5 replies
  • 0 likes

They take payment twice :/

I tried register my account with student sale. First attempt I failed but they take money. So I tried again and account activated but they also take one more time. How can I solve this issue

Newbie

I tried register my account with student sale. First attempt I failed but they take money. So I tried again and account activated but they also take one more time. How can I solve this issue

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Opting out of family account and changing country

Hi There, I got a spotify family account with my roommates when I was on an internship in California. I've moved back to Canada now. I'd like to opt out. Also, I can't connect my facebook because of my old account. Can I do something about that? Than...

Newbie

Hi There,   I got a spotify family account with my roommates when I was on an internship in California. I've moved back to Canada now. I'd like to opt out.    Also, I can't connect...

osornios

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Error 404

Por qué no puedo ingresar en spotify con Facebook mientras que mi cuenta y mi contraseña son correctos y me aparece error 404 ya lo desístanle y lo instale todo esto en iPhone

Newbie

Por qué no puedo ingresar en spotify con Facebook mientras que mi cuenta y mi contraseña son correctos y me aparece error 404 ya lo desístanle y lo instale todo esto en iPhone

osornios

Spotify Star

2256 Views

1 replies

0 likes

  • 2256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account problem

I used my facebook email account in spotify and I cant access my email ad.. how to cancel subscription?

Newbie

I used my facebook email account in spotify and I cant access my email ad.. how to cancel subscription?

user-removed

Not applicable

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

All artists gone afrer signing out and logging in

After recently having a problem with my phone I had decided to factory reset it. After loading my phone and re-downloading Spotify all my artists except the ones I had previously been following were gone.. Is there a way I can get them back ? I have ...

Newbie

After recently having a problem with my phone I had decided to factory reset it. After loading my phone and re-downloading Spotify all my artists except the ones I had previously been following were ...

Maxim

Spotify Star

360 Views

1 replies

0 likes

Account
  • 360 Views
  • 1 replies
  • 0 likes

Cant retrieve my account

First of all... this non contcting Spotify is **bleep**ed! Ok... So i never had an account set up and was logged in with Facebook this whole time.I updated my contact details on Spotify and Facebook and I can now no longer log into my original premiu...

Newbie

First of all... this non contcting Spotify is **bleep**ed!   Ok...  So i never had an account set up and was logged in with Facebook this whole time. I updated my contact details on...

osornios

Spotify Star

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

Seems like someone else is using my account

It looks like someone else is using my spotify. There are hundreds of songs listened that I never played. All my lists are messed up and last night I couldn't play anything because it disconnected every minute. It said some other phone was being used...

Casual Listener

It looks like someone else is using my spotify. There are hundreds of songs listened that I never played. All my lists are messed up and last night I couldn't play anything because it disconnected ev...

Momov

Casual Listener

607 Views

3 replies

0 likes

Security
  • 607 Views
  • 3 replies
  • 0 likes

Windows app not show option to disconnect to Facebook account

Hi!My windows app not show option to disconnect to Facebook account. I would like to delete my Spotify account from Facebook because I created a new Spotify account by another email address.

Newbie

Hi! My windows app not show option to disconnect to Facebook account.   I would like to delete my Spotify account from Facebook because I created a new Spotify account by another email a...

osornios

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Transfer premium account

I am locked out of my Facebook thus I cannot log in to my Spotify account either. I created a new Spotify account and I want yo transfer my premium account onto the new one so I can retain all of my playlist and such. Please help.

Newbie

I am locked out of my Facebook thus I cannot log in to my Spotify account either. I created a new Spotify account and I want yo transfer my premium account onto the new one so I can retain all of my ...

osornios

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com o E-mail cadastrado.

Olá. Entro no Spotify através do facebook. Mas na minha conta do spotify esta com o meu email antigo. Entro na opção para alterar e ele pede pra mim alterar dentro do Facebook, mas o email que está no facebook já é o novo. Como faço pra alterar no sp...

Visitor

Olá. Entro no Spotify através do facebook. Mas na minha conta do spotify esta com o meu email antigo. Entro na opção para alterar e ele pede pra mim alterar dentro do Facebook, mas o email que está n...

Julian

Moderator

423 Views

1 replies

2 likes

Account
Login
  • 423 Views
  • 1 replies
  • 2 likes

Logging in difficulties

Hey spotify,I've had a problem accessing an accout which I used daily but logged out in order to upgrade to premium for my family. I have my student premium account but i recently left collage so the email linked to this account has been deleted. I u...

Newbie

Hey spotify, I've had a problem accessing an accout which I used daily but logged out in order to upgrade to premium for my family. I have my student premium account but i recently left collage so t...

osornios

Spotify Star

230 Views

1 replies

0 likes

Login
  • 230 Views
  • 1 replies
  • 0 likes

Invite Email for Family Plan Hasn't shown up

How long does it usually take for the email to show up in the recipient's email box. It's been hours since I upgraded to the family plan and invited my husband, but it still hasn't shown up in his email inbox. He checked his junk folders, too.

Newbie

How long does it usually take for the email to show up in the recipient's email box. It's been hours since I upgraded to the family plan and invited my husband, but it still hasn't shown up in his em...

themarybethg

Regular

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Error message on setting device password

Hello, I always get the error message, that my email account is not available and therefore Spotify is unable to send an E-Mail to create a password. See error message attached (it is in German).

Casual Listener

Hello,   I always get the error message, that my email account is not available and therefore Spotify is unable to send an E-Mail to create a password. See error message attached (it is in Ger...

burschi72

Casual Listener

1454 Views

6 replies

0 likes

Account
Other
  • 1454 Views
  • 6 replies
  • 0 likes

Reactivar mi suscripción premium

Cancele mi cuenta de spotify premium y la quiero volver a activar pero ahora no me acepta pagar con tarjetas de crédito y al parecer es problema de spotify. Que hago ?

Casual Listener

Cancele mi cuenta de spotify premium y la quiero volver a activar pero ahora no me acepta pagar con tarjetas de crédito y al parecer es problema de spotify. Que hago ?

LorenaSilva

Newbie

7013 Views

2 replies

1 likes

  • 7013 Views
  • 2 replies
  • 1 likes

PSN Account Stealing My Spotify

So essentially, I need help on how to remove a Playstation device from my devices. I don't own a playstation nor does anybody I know do, but somehow my spotify is being used on a PS3. Is there a way to get their information? Like the PSN ID etc? I've...

Newbie

So essentially, I need help on how to remove a Playstation device from my devices. I don't own a playstation nor does anybody I know do, but somehow my spotify is being used on a PS3. Is there a way ...

Tom

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes