Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I have created a Spotify account and would like to create an Artist account... when I follow the links to do so, I am able to enter my personal details, but when I then press "Next" nothing happens. Please advise! Thanks!
Hi, I can't complete registration to GET ACCESS to Spotify For Artists. I get to the second page (Personal Details) then fill our the page correctly and click NEXT (bottom right hand corner) and nothing happends.. I am not taken to a new page at all ...
I currently have spotify premium and pay $10.00 a month; however I am a student, so I would like to transfer to the student membership. How do I do so without losing my music that I have downloaded/saved on to my current account?
Hi Leute. Ich gehe ab Oktober für ein Jahr nach Neuseeland und würde da gerne Spotify nutzen.Kann ich das mit meinem deutschen Account normal machen? Mein Wohnsitz bleibt ja hier. Und kann ich dann sowohl FREE als auch PREMIUM hören oder wird da was ...
Seconds later I cancelled my premium, I decided I can't go back to free version. I am living in USA and was paying with my US bank but since the app made me change my country on my account(Turkey, where I am visiting). When I try to ugrade, all the p...
I Was Trying to make an new account with an email i never used before i tried on the computer and and it had the loading sign forever so i treid on my phone and said an unknown error occured please try again in a while. Someone Plz Help.
I forgot my password for spotify (premium). Just tried 3* to have a reset message sent to my email account but do not receive any, neither in the spam. Am 100% sure this is the correct email account though. please HELP
My family has Spotify Family and want to add me to the deal, but I can't receive invitation by email (not junkmail either), and there are no "link" I can use?
I am on a spotify premium family plan. Today my premium stopped working and i was wondering why. Then i thought I hadnt accepted the terms and conditions. I cannot find where i am supposed to accept them. Please help this is very very annoying.
Hello, I am suscribing Spotify in Singapore since I leave there however I am French and I would like to acces in the French trends/ new release in the borwse menu and not the singaporean one.HOw do I do ?
Basically, when I go to the main Spotify Web Page, my username on the top-right of the screen is some strange, jumbled mess of characters that I suspect was supposed to be decrypted before showing up.I have no idea how important the name actually is ...
How i can delete my facebook spotify account when i created it years ago with now expired and deleted email adress and i cant go to confirm that email what is send after you want to close the account.
Hello,I'd like to know if its possible to separate 2 artist accounts with same name since i am the one that released music throughout years and that new guy with same name is appearing with his entirely different music on my channel ?.profile:spotify...
I Used to premium untill some day spotify made my change my country, Im from Chile and I was leaving in australia at the time... the thing is I started traveling Asia and know my spotify wont conect because Iv been more than 14 days outside australia...
Hi there! Im using a Spotify Account which is linked to my facebook.During the last 2 Weeks i noticed some devices that dont belong to me listed under the "listen on other devices" -tab. Also the supposed "hacker" seems to like random music using my ...
Hi, I just subsribe to premium, so how the the invoice works? Will we get an invoice every month that send to my email address? Aiden
i forgot my password
Buongiorno, è da due giorni che stiamo provando a creare l account Artista, ma quando ci chiede la Url nel menù Submit per confermare il nome artista , non ci fa procedere con il tasto "add" (che rimane grigio) come possiamo fare? In settimana l etic...
I have purchased Spotify family package. I have invited my girlfriend to use my Spotify. Now she has completed the authorization, her Spotify still is not recognizing she is also on premium. It says "get premium". How do I get her account to become m...
Hi, I'm trying to connect my Facebook account to Spotify. I enter my accound and password in the form and click the "Log In" button but nothing happens. Could you please help me? Thank you very much