Accounts Help

[Caseylee94]

My Issue is.

Okay so i am paying for premium on my old account (old email address) that i can no longer get into i forget ny haha password for both Spotify and my old email, so is there a way i can send a reset password to my other email that i have access to? Or something? Please help!!

[Jose_M · Accepted solution]

Hello @Caseylee94!

You can learn how to cancel your old account's subscription here. Then you should be able to start a subscription with you new account here.

Hope this helps and let me know if there's anything else I can help with 🙂

[Caseylee94]

Thanks so much!