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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77020 Views

28 replies

0 likes

  • 77020 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95256 Views

9 replies

2 likes

Account
Login
  • 95256 Views
  • 9 replies
  • 2 likes

Superuser Contribution Shuffle Problems

I created a playlist of my own, but when I hit to play in shuffle, it'll only shuffle the first few songs I added

Newbie

I created a playlist of my own, but when I hit to play in shuffle, it'll only shuffle the first few songs I added

Guido

Spotify Legend

362 Views

1 replies

0 likes

Other
  • 362 Views
  • 1 replies
  • 0 likes

Fake account

PlanPremiumCountryThe Netherlands Device(Samsung Galaxy s7 edge)Operating System(android Nougat) My Question or IssueI made an account on the app version of spotify with a fake email and a random username and password. Then I started premium which I ...

Casual Listener

Plan Premium Country The Netherlands   Device (Samsung Galaxy s7 edge) Operating System (android Nougat)   My Question or Issue I made an account on the app version of spotify wi...

Maxim

Spotify Star

1769 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1769 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login on Desktop not Working

My spotify is working on the webplayer (play.spotify) and it works on my iPhone app, but not on my desktop. I opened it one day and it had logged me out, which isn't a big deal but I can't get it to work for the life of me.I have re-installed, twice....

Newbie

My spotify is working on the webplayer (play.spotify) and it works on my iPhone app, but not on my desktop. I opened it one day and it had logged me out, which isn't a big deal but I can't get it to ...

Guido

Spotify Legend

783 Views

1 replies

0 likes

Login
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify mit Facebook verbinden!

Hallo, habe Spotify mit Facebook verbunden! Nur wird mir immer noch der haesslige Zahlencode als Benutzername angezeigt! Wie kann ich denn denn jetzt aenderen?Den Benutzernamen NICHT aenderen zukoennen ist ein absolutes NOGO in der heuten Zeit!!!!! 2...

Visitor

Hallo,   habe Spotify mit Facebook verbunden!    Nur wird mir immer noch der haesslige Zahlencode als Benutzername angezeigt! Wie kann ich denn denn jetzt aenderen? Den Benutzerna...

Guido

Spotify Legend

1645 Views

1 replies

2 likes

Account
  • 1645 Views
  • 1 replies
  • 2 likes

Superuser Contribution Como desvinculo Facebook?

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium familiar nueva que hice con mi familia y no me deja por lo que ya se vinculo con una cuenta Spotify gratui...

Newbie

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium familiar nueva que hice con mi familia y no me deja por...

Guido

Spotify Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist

There should be an easier way to add songs to a new playlist. Like creating a playlist and then being able to scroll down your songs and just push an add button. Would make it a lot easier than having to going through two or three steps to get the so...

Newbie

There should be an easier way to add songs to a new playlist. Like creating a playlist and then being able to scroll down your songs and just push an add button. Would make it a lot easier than havin...

Guido

Spotify Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Account got hacked

PlanPremiumCountry AustriaDeviceSamsung S7 EdgeOperating SystemWin7 My Question or Issuehey hey someone was listening to music with my account from another device called "My Iphone" since its my account id like to know if there is a way to get the us...

Newbie

Plan Premium Country  Austria Device Samsung S7 Edge Operating System Win7   My Question or Issue hey hey someone was listening to music with my account from another device called...

Jose_M

Spotify Star

470 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 470 Views
  • 1 replies
  • 0 likes

Secret playlist going public on mobile

PlanPremiumCountryCanada DeviceiPhone 8Operating SystemiOS12 My Question or IssueLately I've been having an issue with my playlists randomly going public when I play them on different devices. For instance, I will set the playlist to be secret on my ...

Casual Listener

Plan Premium Country Canada   Device iPhone 8 Operating System iOS12   My Question or Issue Lately I've been having an issue with my playlists randomly going public when I p...

ParentalControl

Composer

1133 Views

1 replies

0 likes

Other
  • 1133 Views
  • 1 replies
  • 0 likes

Artist Profile page has multiple artists with same name

I have 2 original CD's on CD Baby (This One Life, The Golden Thread) which are now listed on Spotify. I found (presumably my) Jeff King Artist Page, but there are CD's by other guys named Jeff King as well. How do I remove these other recordings so I...

Casual Listener

I have 2 original CD's on CD Baby (This One Life, The Golden Thread) which are now listed on Spotify. I found (presumably my) Jeff King Artist Page, but there are CD's by other guys named Jeff King a...

osornios

Spotify Star

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

5 device limit

I see the device limit for offline use was increased from 3 to 5 a few weeks ago. In my account it still says 3 - do I need to do anything to get it to increase to 5? I have a premium family account. Many thanks in advance for any help or advice.

Casual Listener

I see the device limit for offline use was increased from 3 to 5 a few weeks ago. In my account it still says 3 - do I need to do anything to get it to increase to 5?   I have a premium family...

Loxer

Community Legend

1637 Views

1 replies

0 likes

Premium
  • 1637 Views
  • 1 replies
  • 0 likes

Solved!! Accounts Help

My Issue is. Okay so i am paying for premium on my old account (old email address) that i can no longer get into i forget ny haha password for both Spotify and my old email, so is there a way i can send a reset password to my other email that i have ...

Casual Listener

    My Issue is.   Okay so i am paying for premium on my old account (old email address) that i can no longer get into i forget ny haha password for both Spotify and my old email, ...

Caseylee94

Casual Listener

681 Views

2 replies

2 likes

Account
  • 681 Views
  • 2 replies
  • 2 likes

Account rubato

PlanPremiumCountry ItalyDeviceiPhone 6s Temo mi abbiano rubato l'account. Non ho più trovato le mie playlist (poi ripristinate dal sito) e ne ho trovate di nuove arabe mai aggiunte da me. Come posso fare?

Newbie

  Plan Premium Country  Italy Device iPhone 6s   Temo mi abbiano rubato l'account. Non ho più trovato le mie playlist (poi ripristinate dal sito) e ne ho trovate di nuove arabe...

Jose_M

Spotify Star

551 Views

1 replies

1 likes

Account
Security
  • 551 Views
  • 1 replies
  • 1 likes

Superuser Contribution Restoring your music preferences after being hacked

PlanPremiumCountry Ukiphone 7 My Question or Issue My spotify account was hacked. I have changed my password and forced it to sign out everywhere but the person who hacked my account listened to a lot of music that is not to my taste and now my daily...

Casual Listener

  Plan Premium Country  Uk iphone 7     My Question or Issue  My spotify account was hacked. I have changed my password and forced it to sign out everywhere but the ...

Meijer1973

Gig Goer

8861 Views

10 replies

3 likes

Account
Security
  • 8861 Views
  • 10 replies
  • 3 likes

Superuser Contribution The old offline/can't login issue.

PlanPremium DeviceSamsung Galaxy S5 Neo My Question or Issue Hey Spotify, I suffer from the almost one year old bug where you can't login after offline mode. When I want to log in it says "You are currently offline, go online to login. (or something ...

Casual Listener

  Plan Premium   Device Samsung Galaxy S5 Neo   My Question or Issue  Hey Spotify, I suffer from the almost one year old bug where you can't login after offline mode. When...

rjdirritated

Newbie

7928 Views

16 replies

1 likes

Login
Premium
  • 7928 Views
  • 16 replies
  • 1 likes

Superuser Contribution Spotify randomly stops playback and switches to listen on chrome web app when on iphone or desktop

A few days ago Spotify started to stop playback and then ask if I wanted to listen on Chrome web app, whether I was on my iphone spotify app or my macbook spotofiy app. Also, when I chose to return to playback on my device, it would choose odd songs ...

Casual Listener

A few days ago Spotify started to stop playback and then ask if I wanted to listen on Chrome web app, whether I was on my iphone spotify app or my macbook spotofiy app.  Also, when I c...

Katerina

Spotify Legend

3515 Views

4 replies

0 likes

Other
  • 3515 Views
  • 4 replies
  • 0 likes

Superuser Contribution Erro nos dados de acesso

Nao consigo acessar com usuario ou email, apenas ao conectar com Facebook. Gostaria de resolver esse problema pois escolhi um usuario e este mesmo nao aparece na minha conta.

Newbie

Nao consigo acessar com usuario ou email, apenas ao conectar com Facebook. Gostaria de resolver esse problema pois escolhi um usuario e este mesmo nao aparece na minha conta.

Guido

Spotify Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with family premium service.

Hi team. I was recently asked to verify my email address and may have used the wrong one and entered credit card details. Now my family premium service (peterf021069) is not working and I am getting all the ads. How do I rectify this? Thanks.

Newbie

Hi team. I was recently asked to verify my email address and may have used the wrong one and entered credit card details. Now my family premium service (peterf021069) is not working and I am getting ...

Guido

Spotify Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu and spotify

as of yesterday I have not been able to log into Hulu account. I contact hulu and they said that spotify needs to activate my account it states that it is pending

Newbie

as of yesterday I have not been able to log into Hulu account.  I contact hulu and they said that spotify needs to activate my account it states that it is pending  

Guido

Spotify Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook e spotify com emails diferentes

Minha conta foi criada com um e-mail mas meu facebook tem outro e-mail para login. Nao consigo conectar meu face no spotify. Como fazer? obrigada

Newbie

Minha conta foi criada com um e-mail mas meu facebook tem outro e-mail para login. Nao consigo conectar meu face no spotify.  Como fazer?   obrigada 

Guido

Spotify Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zip Code Error

My account lists my correct zip code in Florida, however all of the ads and emails that I get are in relation to a Texas address. Please help.

Newbie

My account lists my correct zip code in Florida, however all of the ads and emails that I get are in relation to a Texas address. Please help.

Guido

Spotify Legend

689 Views

1 replies

0 likes

Account
  • 689 Views
  • 1 replies
  • 0 likes