Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4499 Views
0 replies
9 likes
Security

4499 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Saturday
nolosabemos
Visitor
464117 Views
975 replies
110 likes
Account

464117 Views
975 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205300 Views
119 replies
117 likes
Account

1205300 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
113010 Views
72 replies
12 likes
Account
Login
Premium

113010 Views
72 replies
12 likes

Solved!!Superuser Contribution Changing my D.O.B

Hello guys, I've been trying to register myself as a student for the student premium plan but everytime I put in my information, I get a message that I could not be found in the system. I thought it might have been my spotify's DOB which was made usi...

JOKA1
Casual Listener
Hello guys, I've been trying to register myself as a student for the student premium plan but everytime I put in my information, I get a message that I could not be found in the system. I thought it ...
2018-08-24 5:18:08 AM
2018-08-31 8:29:04 AM
Guido
Spotify Legend
1603 Views
5 replies
0 likes
Account
Premium

1603 Views
5 replies
0 likes

Setting up Taste Profile with new Account

Dear community,a friend of mine just set up a new premium account. When she first opened the app she was asked to define the music she likes/dislikes (check/uncheck) to boost her taste profile. She liked the suggestions the thereby generated mix-tape...

Rockinghorseblu
Casual Listener
Dear community, a friend of mine just set up a new premium account. When she first opened the app she was asked to define the music she likes/dislikes (check/uncheck) to boost her taste prof...
2018-08-30 1:35:12 PM
2018-08-30 7:44:55 PM
Jose_M
Spotify Star
1309 Views
3 replies
0 likes
Account

1309 Views
3 replies
0 likes

Albums suddenly no longer downloaded

Hi! Once in a while or, 2 times in the last freaking week I lose ALL my downloaded albums. This seems to happen when i'm leaving home or in the metro. I have seen other people here having the same issue and haven't seen any working solutions so far. ...

dimahoo
Casual Listener
Hi! Once in a while or, 2 times in the last freaking week I lose ALL my downloaded albums. This seems to happen when i'm leaving home or in the metro. I have seen other people here having the sa...
2018-08-30 4:34:26 PM
2018-08-30 5:54:19 PM
Jose_M
Spotify Star
605 Views
1 replies
0 likes
Premium

605 Views
1 replies
0 likes

Can’t log into the account which I have premium

hi I have deleted my Facebook account and can’t log into my premium account, my name isPaul Bardgett can you please help as I’m going abroad tomorrow and need my premium account for traveling l, thanks in advanceFree/PremiumCountry Ireland Device(iPh...

Paulb150
Newbie
hi I have deleted my Facebook account and can’t log into my premium account, my name isPaul Bardgett can you please help as I’m going abroad tomorrow and need my premium account for travelin...
2018-08-30 3:04:16 PM
2018-08-30 5:36:44 PM
IguanaSetup
Community Legend
578 Views
1 replies
1 likes
Account
Login
Premium

578 Views
1 replies
1 likes

Need help

/Premium My Question or Issue I don't have access to my account and being charged every month and not being able to listen to music how can I cancel my premium and stop being charged for something I am not able to listen to.

19justme74
Regular
/Premium My Question or Issue I don't have access to my account and being charged every month and not being able to listen to music how can I cancel my premium and stop ...
2018-08-30 3:59:16 PM
2018-08-30 5:05:02 PM
19justme74
Regular
966 Views
6 replies
0 likes
Premium

966 Views
6 replies
0 likes

Superuser Contribution Connecting to Facebook

Whenever I attempt to manually connect my account to facebook, I receive the message "Sorry there has been a temporary error, please try again later". I am unsure what to do about this and would appreciate any help.Thanks!

jjr99
Newbie
Whenever I attempt to manually connect my account to facebook, I receive the message "Sorry there has been a temporary error, please try again later". I am unsure what to do about this and would appr...
2018-03-15 3:58:59 PM
2018-08-30 4:45:50 PM
Katerina
Spotify Legend
1464 Views
1 replies
0 likes
Account

1464 Views
1 replies
0 likes

Spotify Isn't Displaying My Facebook Name

PlanFreeCountry USADeviceLaptop and Andriod PhoneOperating SystemWindows 10 and Andriod Marshmellow My Question or Issue I recently read that if I connect my Facebook account to my Spotify account, my Facebook name will be displayed on my Spotify pro...

JstnMcBrd
Regular
Plan Free Country USA Device Laptop and Andriod Phone Operating System Windows 10 and Andriod Marshmellow My Question or Issue I recently read that if I connect my Facebo...
2018-08-22 1:48:00 AM
2018-08-30 2:47:22 PM
IguanaSetup
Community Legend
7009 Views
3 replies
6 likes
Account
Free

7009 Views
3 replies
6 likes

No access my profile

HiI have logged in with a new phone, but my player lists are gone. I also have Premium.How do I access my profile?

user-removed
Visitor
Hi I have logged in with a new phone, but my player lists are gone. I also have Premium. How do I access my profile?
2018-08-29 8:01:20 AM
2018-08-30 2:41:59 PM
Billy-J
Spotify Star
1170 Views
22 replies
0 likes
Premium

1170 Views
22 replies
0 likes

Superuser Contribution Spotify desktop won't display Facebook name

PlanPremiumCountryNetherlands DeviceDesktopOperating SystemWindows 10 My Question or Issue Hello,Ever since I have a new spotify account Ive been trying to get my facebook name to display on my spotify desktop app and for friends who follow me. This ...

Koffiewafel
Casual Listener
Plan Premium Country Netherlands Device Desktop Operating System Windows 10 My Question or Issue Hello, Ever since I have a new spotify account Ive been trying...
2018-08-17 5:39:23 PM
2018-08-30 11:20:34 AM
Daisy
Spotify Legend
1887 Views
4 replies
1 likes
Account

1887 Views
4 replies
1 likes

Superuser Contribution Cancelling a Payment

I had the 3-month trial subscription which just ended today, I was automaticlly charged $9.99 to continue the premium subscription for this month which I have decided I do not want. I have cancelled my Premium subscription and went back to Free, but ...

Julian37
Newbie
I had the 3-month trial subscription which just ended today, I was automaticlly charged $9.99 to continue the premium subscription for this month which I have decided I do not want. I have cancelled ...
2018-03-14 3:17:48 AM
2018-08-30 11:04:56 AM
Katerina
Spotify Legend
848 Views
1 replies
0 likes

848 Views
1 replies
0 likes

Superuser Contribution Cannot join family due to "joining counter"

PlanPremiumCountryUS DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI am currently moved to free account, however I joined the family before. Some weeks ago (it took a while before I realized an issue and I post here) I started to ...

PGTomsk
Casual Listener
Plan Premium Country US Device Samsung Galaxy 8 Operating System Android My Question or Issue I am currently moved to free account, however I joined the family before...
2018-07-29 12:21:13 PM
2018-08-30 10:49:47 AM
Guido
Spotify Legend
1292 Views
7 replies
0 likes
Account
Premium

1292 Views
7 replies
0 likes

Superuser Contribution My credit card is used, but i don't know for which account

My credit card is used, but i don't know for which account. Is there a way to see which email is connected to my credit card?

helenadinis
Newbie
My credit card is used, but i don't know for which account. Is there a way to see which email is connected to my credit card?
2018-03-14 11:36:16 AM
2018-08-30 10:46:45 AM
Katerina
Spotify Legend
1164 Views
1 replies
0 likes

1164 Views
1 replies
0 likes

Solved!! Unable to log in on iPhone after ~2 hours with support last week

PlanFreeCountry CanadaDevice(iPhone 6s Plus)Operating System(iOS 12) My Question or IssueWhen I provide my username and password to the iPhone app and hit log in, it will briefly change the button text to 'Logging In...' and then reset the text back ...

rgb99
Newbie
Plan Free Country Canada Device (iPhone 6s Plus) Operating System (iOS 12) My Question or Issue When I provide my username and password to the iPhone app and hit log in, it wil...
2018-08-29 10:03:24 PM
2018-08-30 10:41:59 AM
Loxer
Community Legend
569 Views
1 replies
0 likes
Account
Login

569 Views
1 replies
0 likes

Superuser Contribution I'm getting not any email and notifications from Spotify.com

My Question or Issue For some reason I'm getting not any email and notifications from Spotify. I've checked my spamfilter and folders and my settings in my profile, but I am deifnitely not receiving the notifications on my domain *dvc-it.nl Is there ...

dvcit
Newbie
My Question or Issue For some reason I'm getting not any email and notifications from Spotify. I've checked my spamfilter and folders and my settings in my profile, but I am deifnitely...
2018-08-28 12:40:15 PM
2018-08-30 10:09:02 AM
Guido
Spotify Legend
816 Views
2 replies
0 likes
Account
Other
Premium
Security

816 Views
2 replies
0 likes

Superuser Contribution Not receiving close account mail

Hello Spotify, I would like to close my account. The reason behind this is that I have a new account, which is premium. However when I want to connect with Facebook, it doesn’t work because this account is linked and made with Facebook, so I can’t di...

user-removed
Visitor
Hello Spotify, I would like to close my account. The reason behind this is that I have a new account, which is premium. However when I want to connect with Facebook, it doesn’t work because ...
2018-08-28 8:28:17 PM
2018-08-30 10:02:29 AM
Guido
Spotify Legend
725 Views
3 replies
1 likes
Account

725 Views
3 replies
1 likes

Superuser Contribution Listening on LAPTOP-C4ETKNVC - (Hint: It's not mine!)

I've "Signed out of everywhere" several times since this problem started months ago. My password has been changed since then as well. I have three devices I listen to Spotify on, my phone, my laptop, and my desk computer.None of those devices have th...

Anon1Adult
Casual Listener
I've "Signed out of everywhere" several times since this problem started months ago. My password has been changed since then as well. I have three devices I listen to Spotify on, m...
2018-03-14 6:56:20 PM
2018-08-30 9:56:37 AM
Katerina
Spotify Legend
924 Views
1 replies
0 likes
Account
Premium
Security

924 Views
1 replies
0 likes

Superuser Contribution Any Spotify hotline for technical support?

Spotify does not recognize my e-mail for one week (and hence I can't access my account anymore).Usual FAQ does not answer.Is there any Spotify hotline or e-mail to get technical support?Thanks for your help

PierreB1
Newbie
Spotify does not recognize my e-mail for one week (and hence I can't access my account anymore). Usual FAQ does not answer. Is there any Spotify hotline or e-mail to get technical support? Thanks ...
2018-03-14 10:08:42 PM
2018-08-30 9:42:53 AM
Katerina
Spotify Legend
1130 Views
1 replies
0 likes
Account

1130 Views
1 replies
0 likes

Non-profit account for summer camp

My Question or Issue I work for a non-profit religious summer camp and as such, we have a pretty tight budget. We would love to have a Spotify account we could use on multiple devices, and also as a summer camp, our budget is pretty tight. I have hea...

bwils1593
Newbie
My Question or Issue I work for a non-profit religious summer camp and as such, we have a pretty tight budget. We would love to have a Spotify account we could use on multip...
2018-08-29 10:45:13 PM
2018-08-29 12:40:20 AM
user-removed
Not applicable
655 Views
1 replies
0 likes
Account

655 Views
1 replies
0 likes

Discover Weekly not uppdating...

My Question or Issue My Discover weekly is not uppdating. I have already tried som of the older advices for this issue: log out/ log in. Un follow and Follow the list. And also i tried to unfollowe the list, then log out and in again and then start f...

FisherGirl
Casual Listener
My Question or Issue My Discover weekly is not uppdating. I have already tried som of the older advices for this issue: log out/ log in. Un follow and Follow the list. And ...
2018-08-28 1:46:25 PM
2018-08-29 9:43:06 PM
FisherGirl
Casual Listener
487 Views
4 replies
0 likes
Account

487 Views
4 replies
0 likes

Se hizo una suscribcion erronea de un plan

Hola. Intente hacer una compra de Spotify plan familiar en su lugar adquiri un plan primiun por un año. Este plan no esta acorde a mis necesidades. La compra fue hecha hoy y me gustaria saber como cancelarla y el dinero sea reembolsado. Gracias.

technocellulars
Newbie
Hola. Intente hacer una compra de Spotify plan familiar en su lugar adquiri un plan primiun por un año. Este plan no esta acorde a mis necesidades. La compra fue hecha hoy y me gustaria saber como ca...
2018-08-28 9:49:14 PM
2018-08-29 6:36:02 PM
Jose_M
Spotify Star
488 Views
1 replies
0 likes
Account

488 Views
1 replies
0 likes

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