Add payment method wont work

[frecar]

Hi,

I want to buy the Unlimited subscription but it wont work.

This is what I am doing.

1. Login

2. Click on Manage subscription and payment

3. Click add payment method

4. Click Get unlimited

5. I get en informational information about changing country to Swedish

My account is Swedish. But I cannot continue to add any card because there isn't an option for that.

What Should I do?

Best Regards

/Freddie

[Viggotor]

My Spotify settings is set to Denmark, and my IP says Denmark aswell :i 

[Sophie-87]

Everything seems to be in order, but it still doesn't work.. And Spotify's costumer service only tell me to do what I've already been doing and link to the forum and support. Since I can't answer their email, I'm kinda stuck atm.. 

[Christoffer]

Hello @Sophie-87 !

Have you responded to the automated reply from Spotify support (even if it's from a no-reply)?

[mime]

Now it's working... at least for me!

[Sophie-87]

No, I thought you couldn't since it's a no-reply? I have sent in another form though

[Fugl]

Do not go off topic.

[Christoffer]

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@Sophie-87 wrote:

No, I thought you couldn't since it's a no-reply? I have sent in another form though

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You can reply to it so i suggest you do that to speed things up 🙂

[Sophie-87]

It finally worked! Is it working for you guys?

[Fugl]

Working for me too now. 😆 Great job Spotify-team.

[Fugl]

*fixed*

[Viggotor]

Works for me too now 😄

[Peter__]

Glad its working guys - let us know if it happens again! 🙂

[Inger11]

I have the exact same problem!

[dezireedg]

I can't make a payment. After I click on confirm payment, I get "Bad Gateway" message

[Peter__]

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@dezireedg wrote:

I can't make a payment. After I click on confirm payment, I get "Bad Gateway" message

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I would give it a little time and try again, the website is probably a bit busy at the minute because Spotify just made some big announcements! 🙂 

http://news.spotify.com/us/

[dezireedg]

I've been trying since Monday. Today is Wednesday. How much time do I need to give it?

[Peter__ · Accepted solution]

Would it be possible to try a different browser @dezireedg ?

[dezireedg]

Haven't tried that yet. Will try now.

[dezireedg]

Thank you Peter! Worked!

[Peter__]

Thanks for getting back and letting me know! 🙂

Enjoy your music!