Address match error

[Willem111]

Hello, I have just changed to the Family Plan and invited 2 family members. When these family members want to accept the plan, there is an error message saying the family members dont reside at the same address and therefore can not be added.

However, the addresses are identical.

Please help. Thanks

Willem

[laleli]

Hey @Willem111!

We'd recommend you get in touch with us via this contact form.

You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help. This is usually the fastest way to get your problem solved.

Note: I don't work for spotify

[Bittencourt · Accepted solution]

Hi @Willem111,

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and the email address of the person you'd like to invite to your plan.

Don't hesitate to drop us a message if you need us again.