Help Wizard

Step 1


Address not matching

Address not matching



Premium Duo




(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Samsung galaxy s21 FE

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Everytime I go to put in my address from my finances Spotify duo invite, it gives me the message: Your address doesn't match.

I have tried probably 20 different times and have made sure everything is correct, which it has been everytime and made sure the country is correct but I still get the same message. EVERY TIME


1 Reply

Hello @Chuffy629!


Thanks for coming to the Spotify Community. The manager of your Duo plan should be able to check and change their address on their Duo page here. Can you confirm the address shown there is the same as the one you're trying to enter?

I'd also recommend making sure your accounts show the same country/region, you can check this in your account pageIf this is all correct, it would be very helpful if you can attach a screenshot of the error message you're getting.


Keep me posted and hope you have a nice day!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts