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Alexa connect issue due to geographical restrictions.

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Alexa connect issue due to geographical restrictions.

Casual Listener

Plan

Family 

Country

Romania

Device

Android

 

 

I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asme who can connect.

I tried changing address on amazon account to Germany and US, beside more apps available, still same restriction available. 

 

There is any option to put a Spotify account on Alexa, the radio stations in Romania are not enjoyable on daily basis.

 

Please save me.

 

thank you

 

 

1 ACCEPTED SOLUTION

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Solution!

Re: Alexa connect issue due to geographical restrictions.

Casual Listener

I tried but Spotify was not listed as option for connecting apps...

... so I changed my primary address with US ( it works with Germany also) and Spotify and other music apps appear.... still Alexa was not happy with connection settings..  but after reset on both Alexa device and phone app, they are happy together and I can listen to my favourite music.

 

Thanks for your support

 

Dan

 

View solution in original post

3 Replies

Re: Alexa connect issue due to geographical restrictions.

Moderator
Moderator

Hey there @dandumitrescu,

 

Thank you for your post here in the Community.

 

Can you confirm if you followed the exact steps that's provided in here

 

It would also be great if you can let us know at which point you see the error message?

 

Also - make sure both your Amazon account and Spotify account are set to the same country.

 

Keep us posted. We're always one reply away 🙂

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
Solution!

Re: Alexa connect issue due to geographical restrictions.

Casual Listener

I tried but Spotify was not listed as option for connecting apps...

... so I changed my primary address with US ( it works with Germany also) and Spotify and other music apps appear.... still Alexa was not happy with connection settings..  but after reset on both Alexa device and phone app, they are happy together and I can listen to my favourite music.

 

Thanks for your support

 

Dan

 

View solution in original post

Re: Alexa connect issue due to geographical restrictions.

Moderator
Moderator

Hey @dandumitrescu,


Thank you for your reply and for updating us.

 

We're really glad to hear that everything works as it should for you again 🙂

 

If anything comes up we're always happy to help!

 

Have a great Saturday 🙂 

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
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