Algorithmic Support For My Artist Profile Has Completely Stopped After Music Distributor Switch

[sleepclubband]

Plan

Premium

Country

USA

Device

(Across All)

Operating System

(Across all)

My Question or Issue

Not sure if this is the best place to post this, but perhaps someone here can help me. My band has an open ticket for this issue with Spotify but they have been completely obtuse so far in actually engaging with this issue, which has resulted in a 70% decrease in revenue for our band over the past 3 weeks.

We recently switched all of our music distribution to Spotify from Distrokid to Identity Music. The track linking was successful, we preserved all of our songs play counts, playlist placements, metadata, ISRC's, copyright, and save data, but we went from garnering roughly 8-10,000 radio streams per day immediately down to less than 200. All of our tracks are still eligible for Discovery Mode, but even re-starting our campaign this month has made no change and in face each day we see a steady trickle towards 0. 

Spotify has told both me and my new distributor, Identity, that the track linking was a success and that all the data looks good, and that everything "should" go back to normal,  but can't or won't provide any timeframe for a fix or even look into it. 

At this point, the loss of revenue from this error means we will have to postpone an album rollout, cancel a tour, and I'll personally need another part time job. 

We're not sure if a lawyer is the correct next step in this process if Spotify's escalated support continues to blow us off, so before we get to that point I wanted to post this here to see if anyone had any insight. 

[sleepclubband]

Additionally, it's important to add that we've seen complete stoppage of algorithmic support for songs that have always been hosted on Identity on the same day that our back catalog was transferred. So even songs that have never moved are being hit with this. Release radar down to 0, 95% dip in radio and discover weekly, and autoplay. 

[Novy]

Hey @sleepclubband,

Thanks for reaching out.

This is a question for our Artist Support team. We'd recommend staying in contact with them as they're the right ones to help with this.

The Community will be here if anything else comes up.