All my playlists are gone

[chriwess]

Hi

I have been using the free Spotify for a number of years with no problems and had about 5 playlists.
I recently subscribed to Premium and was really happy with it, but they I thought it was getting to expesive so I cancelled it..
The next time I logged in on all my playlists had been deleted, even the ones I had before I started using Premium..

Is there anyone who can help me get them back?

Thanks

[kkeeen]

you could try this.

http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premiu...

or

http://community.spotify.com/t5/Spotify-Announcements/Recover-your-lost-playlists/td-p/556868

[Liam · Accepted solution]

Hi @chriwess and welcome to the community 🙂

It's possible you created a duplicate account. Can you try logging in with Facebook and Spotify separately? If that doesn't work, you may wish to contact customer services using the Support Form.

Liam

[user-removed · Accepted solution]

Hi Chriwess,

It looks like your account has split and made a duplicate of itself.  This is a fairly straight-forward fix - we either relink you with the old account or just transfer over the playlists and the current subscription time over to the one that you are currently using.

Please contact the support team at this link and they will help you.  If you can have your first receipt for Premium, your date of birth and postal code handy, it will help them with the security checks.  Please post your case number in a reply to this thread and I will check on the status for you.

Edit:  I have picked up case 1658375 and will send you an email.