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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14882 Views

7 replies

11 likes

Security
  • 14882 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554548 Views

991 replies

116 likes

Account
  • 554548 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131251 Views

74 replies

12 likes

Account
Login
Premium
  • 131251 Views
  • 74 replies
  • 12 likes

NOT SIGNING IN EVERY 30 DAYS

I have Premium but will soon be unable to log on every 30 days on my phone with no internet connection. If I log in on the computer does that reset the 30 days offline count?

Newbie

I have Premium but will soon be unable to log on every 30 days on my phone with no internet connection. If I log in on the computer does that reset the 30 days offline count?  

Peter__

Community Legend

343 Views

2 replies

0 likes

Premium
  • 343 Views
  • 2 replies
  • 0 likes

I need help getting a refund.

I got the Spotify premium trial. it was pretty neat, so I let the trial expire, and I subscribed for Spotify unlimited because I have no use downloading songs. Then the next time I use it I get told that I've used all the radio skips that I have on m...

Newbie

I got the Spotify premium trial. it was pretty neat, so I let the trial expire, and I subscribed for Spotify unlimited because I have no use downloading songs. Then the next time I use it I get told ...

Peter__

Community Legend

246 Views

2 replies

0 likes

  • 246 Views
  • 2 replies
  • 0 likes

Change payment subscription date?

How can I change the date of my subscription from the end of the month to the start of the month?

Newbie

How can I change the date of my subscription from the end of the month to the start of the month?

Peter__

Community Legend

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Why is spotify taking money from my credit card?

Hello Spotify. I do not have a spotify account and I have just noticed that since a few months back there has been money going to spotify at the end of every month. How do I stop this and how do I get the money that has been stolen refunded?

Visitor

Hello Spotify. I do not have a spotify account and I have just noticed that since a few months back there has been money going to spotify at the end of every month. How do I stop this and how do I g...

Peter__

Community Legend

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Someone upload my song

Hello! Someone upload my song can someone please delite it! Name: Nelione - MardrömmarMvh Nelione

Newbie

Hello! Someone upload my song can someone please delite it!  Name: Nelione - Mardrömmar Mvh Nelione

Peter__

Community Legend

539 Views

3 replies

0 likes

  • 539 Views
  • 3 replies
  • 0 likes

Can't log on with spotify with Facebook

My Facebook account is connected to the wrong profile. but my email is also connected to the wrong profile. Mu plaulists dissapeared also. Mu other account exists but I have no wya of logging into it.

Casual Listener

My Facebook account is connected to the wrong profile. but my email is also connected to the wrong profile. Mu plaulists dissapeared also. Mu other account exists but I have no wya of logging into it.

Peter__

Community Legend

234 Views

2 replies

0 likes

  • 234 Views
  • 2 replies
  • 0 likes

7 day free trial

Hello. I accidentally signed up for the 7 day free trial on my mobile device. I want to cancel the subscription, but when I go to the subscription page, there is no option to cancel. Also, it worries me because on the subscription page, it says Sprin...

Newbie

Hello. I accidentally signed up for the 7 day free trial on my mobile device. I want to cancel the subscription, but when I go to the subscription page, there is no option to cancel. Also, it worries...

Peter__

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Need Help Accessing my Premium Account. Forgot password

Hi, I need urgent help accessing my Spotify Preimium Account " josh1965" as i have forgotten my password. I also no longer have access to the email with which i registered Spoitfy and so the reset password email keeps going to that email which i can ...

Newbie

Hi,   I need urgent help accessing my Spotify Preimium Account " josh1965"  as i have forgotten my password. I also no longer have access to the email with which i registered Spoitfy an...

Peter__

Community Legend

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Cuando quiero registrame me dice que mi mail ya está siendo usado en la actualidad

Hola ! El problema que tengo es que cuando quiero configurar una nueva cuenta y volver a registrarme con un nuevo nick (ya sé que debo abrir de nuevo una cuenta para cambiar el nick porque os lo consulté hace poco) me dice que mi nuevo mail ya está s...

Casual Listener

Hola !   El problema que tengo es que cuando quiero configurar una nueva cuenta y volver a registrarme con un nuevo nick (ya sé que debo abrir de nuevo una cuenta para cambiar el nick porque...

Happystorytelle

Casual Listener

4692 Views

2 replies

0 likes

Account
Login
  • 4692 Views
  • 2 replies
  • 0 likes

Lost premium + all my playlists - need help

EDIT: I have soon waited a week for a response from support mail.. Seriously, what way is this to treat a paying custommer?? Payed for 1 week without being able to listen to music.. This other day (December 2th 213) I changed my facebook-password bec...

Casual Listener

EDIT: I have soon waited a week for a response from support mail.. Seriously, what way is this to treat a paying custommer?? Payed for 1 week without being able to listen to music..    ...

meahtenoha

Spotify

906 Views

12 replies

0 likes

Account
Premium
  • 906 Views
  • 12 replies
  • 0 likes

Solved!! issues with changing password

Hi, I recently tried to cancel my spotify premium subscription, and I was asked to enter my password, which is reasonable enough. When the password I typed was wrong, I was directed to the 'edit profile' page, which supposedly allows you to change yo...

Casual Listener

Hi, I recently tried to cancel my spotify premium subscription, and I was asked to enter my password, which is reasonable enough. When the password I typed was wrong, I was directed to the 'edit prof...

Chris_Cornell

Gig Goer

814 Views

4 replies

0 likes

Account
Login
Premium
  • 814 Views
  • 4 replies
  • 0 likes

Solved!! All my playlists are gone

Hi I have been using the free Spotify for a number of years with no problems and had about 5 playlists.I recently subscribed to Premium and was really happy with it, but they I thought it was getting to expesive so I cancelled it..The next time I log...

Newbie

Hi I have been using the free Spotify for a number of years with no problems and had about 5 playlists. I recently subscribed to Premium and was really happy with it, but they I thought it was get...

user-removed

Not applicable

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

Spotify student discount

I had to cancel my card and forgot to change the details on spotify before it was cancelled, I want to sign back up but every time I try to apply my student discount it tells me it's not available?

Newbie

I had to cancel my card and forgot to change the details on spotify before it was cancelled, I want to sign back up but every time I try to apply my student discount it tells me it's not available?

user-removed

Not applicable

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

pagué premium pero sigue gratis

Pague premium pero sigue siendo gratis. No se actualiza a premium. Qué hago?

Newbie

Pague premium pero sigue siendo gratis. No se actualiza a premium. Qué hago?

Jordi

Community Legend

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Being charged from account I can't access

A few months ago I made the account "spotify49" which I had only used on my phone to use as a premium trial account. One day I tried logging onto the account on my computer and every password I tried didn't work and I don't remember what email I used...

Newbie

A few months ago I made the account "spotify49" which I had only used on my phone to use as a premium trial account. One day I tried logging onto the account on my computer and every password I tried...

ravenswrx2

Newbie

506 Views

2 replies

0 likes

Account
Subscription
  • 506 Views
  • 2 replies
  • 0 likes

Solved!! Reset Password - Lost all my playlists

I had to reset my passwrod. Android app wasn't recognizing my internet connection, but a reinstall of the app solved that...but I had forgotten my password, so I had to reset. I get logged in, and all my playlists are gone. I now have, what looks to ...

Casual Listener

I had to reset my passwrod. Android app wasn't recognizing my internet connection, but a reinstall of the app solved that...but I had forgotten my password, so I had to reset.    I get ...

ikonoklasm

Regular

5405 Views

7 replies

0 likes

  • 5405 Views
  • 7 replies
  • 0 likes

Discover can't be loaded at this moment. PROBLEM!

Good Day Spotify, i having a problem on my Discover tab, it says that Discover can't be loaded at this moment. try again in a bit, but it is almost 3 days since this problem occurs since i created my new account ( trough Spotify Website and not by Fa...

Regular

Good Day Spotify, i having a problem on my Discover tab, it says that Discover can't be loaded at this moment. try  again in a bit, but it is almost 3 days since this problem occurs since i crea...

cruzerden

Regular

1238 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1238 Views
  • 7 replies
  • 0 likes

Changing profile picture?

When I click my profile picture to change it all I see is the attached.

Casual Listener

When I click my profile picture to change it all I see is the attached.

Peter__

Community Legend

251 Views

2 replies

0 likes

Account
  • 251 Views
  • 2 replies
  • 0 likes

Account Issue urgent

I have sent several inquiries with no response and certainly no resolution to an account issue that's been ongoing for several months. I had a premium spotify account connected through my facebook. Several months ago I deactivated it for facebook. Wh...

Casual Listener

I have sent several inquiries with no response and certainly no resolution to an account issue that's been ongoing for several months. I had a premium spotify account connected through my facebook. S...

Peter__

Community Legend

249 Views

3 replies

0 likes

Account
  • 249 Views
  • 3 replies
  • 0 likes

Account hacked

I received an E-Mail from Paypal that Spotify has charged me $9.99. I know I did not sign up for premium and immediately looked at my account. The hacker changed my E-mail and password then signed up for premium. The only way I was able to see the ch...

Newbie

 I received an E-Mail from Paypal that Spotify has charged me $9.99.   I know I did not sign up for premium and immediately looked at my account. The hacker changed my E-mail and passwo...

Peter__

Community Legend

330 Views

2 replies

0 likes

Account
  • 330 Views
  • 2 replies
  • 0 likes