Help Wizard

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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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All payment methods are failing.

All payment methods are failing.

I'm trying to sign up for the free trial but get this message.


"Payment failed

Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in a different country to the one you chose. Please try again or contact customer support if the problem remains."


It's a UK bank account (VISA), and I'm in the UK on a UK laptop. My account is set up as UK.

3 Replies

Could you contact our accounts team? They should be able to help further:

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

I am trying to sign up for Spotify premium as well and i get the message: Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains.


I am using a Visa debit card which was received in California if that matters at all. Thanks!

Have you got in touch with customer support as suggested? 

It is extremely difficult to deal with even minor payment issues here on the community sadly. 



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