Alle playlisten gelöscht

[Razzmatazz]

Hi,

ich habe das Problem, dass bei mir alle playlists gelöscht wurden. Ich hatte mich immer nur über facebook eingelogt und keinen account direkt bei spotify. die Playlists über die account page wiederherzustellen funktioniert nicht wahrscheinlich deshalb.

Kann der Support meine Listen wiederherstellen?

Danke

[Joe]

Hi. Sorry but my German is not good. Can you restore your playlists from https://www.spotify.com/account/recover-playlists/ ?

If not, you may have logged in with the wrong credentials by using a username instead of you email address or the other way around?

[Razzmatazz]

No I cant restore them from that page.

After updating spotify all of my playlists were gone.I always log in via facebook

[Joe]

Could you just try logging out then back in with your facebook email address. What device and operating system are you using?

[Razzmatazz]

I tried logging in and out several times...but no success.

I use spotify only on notebook windows 8

[Joe]

This is odd. I suggest you get in touch with the support staff direct using the online contact form and they can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly (even though it is from a no-reply address) to speed things along.

[Razzmatazz]

Thank you!

Hope the support stuff can help