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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280606 Views
  • 822 replies
  • 84 likes
  • Account
  • 280606 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133475 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133475 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75734 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75734 Views
  • 63 replies
  • 8 likes

53 minutes left today, new month

Hi. Last month I reached a 10 hour limit, was allowed 5 more minutes, and then nothing. I waited it out for this month, and I just checked to see that I have 53 minutes remaining. What's that all about? I thought it was 10 hours a month, unless I've ...

  • Newbie
  • Hi. Last month I reached a 10 hour limit, was allowed 5 more minutes, and then nothing. I waited it out for this month, and I just checked to see that I have 53 minutes remaining. What's that all abo...
  • Peter__
  • Community Legend
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

payment won't go through

i've been having issues for two days now with spotify and trying to resubscribe to premium. even though my facebook is signed in it won't verify the payment. my card is good and it should have gone through the first time, i'e had spotify premium for ...

  • Visitor
  • i've been having issues for two days now with spotify and trying to resubscribe to premium. even though my facebook is signed in it won't verify the payment. my card is good and it should have gone t...
  • Peter__
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Charged twice since April

I reported that I have been charged twice in April but I did not get a reply. I checked my May statement and I have been charged twice again. Can someone at Spotify help me please?

  • Casual Listener
  • I reported that I have been charged twice in April but I did not get a reply.  I checked my May statement and I have been charged twice again.  Can someone at Spotify help me please?
  • Patricia
  • Spotify Legend
  • 217 Views
  • 4 replies
  • 0 likes
  • 217 Views
  • 4 replies
  • 0 likes

Why am I paying for Premium?

At least half of the songs thatcome up from a search are unavailable. This wasn't always case. Please explain and advise.

  • Casual Listener
  • At least half of the songs thatcome up from a search are unavailable.  This wasn't always case.  Please explain and advise.
  • Liam
  • Community Legend
  • 321 Views
  • 8 replies
  • 0 likes
  • 321 Views
  • 8 replies
  • 0 likes

Solved!! Wrong Artist linked to my CD

My CD "Put the Top Down" released in 2008 is linked to the wrong artist, a different "Paul Holmes". The picture below is NOT me, I wish I had that much hair on top!! So, it's not correct one for "Put the Top Down" Please correct the link and if you w...

Put the Top Down CD Paul Holmes2.png
  • Casual Listener
  • My CD " Put the Top Down " released in 2008 is linked to the wrong artist , a different " Paul Holmes ".    The picture below is NOT m...
  • Peter__
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Help recovering a deleted playlist

Hello! I accidently deleted a playlist "Upbeat" recently and do not have a Mac/TimeMachine. Is there any way I can get this back? -Felicia

  • Newbie
  • Hello!   I accidently deleted a playlist "Upbeat" recently and do not have a Mac/TimeMachine. Is there any way I can get this back?   -Felicia
  • Peter__
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Facebook & Spotify

Hi all I have spent numerous hours this morning looking through threads for my problem but have not managed to get a firm answer. The problem is I want spotify to post what I am listening to on my timeline without having to approve each song manually...

  • Newbie
  • Hi all   I have spent numerous hours this morning looking through threads for my problem but have not managed to get a firm answer.   The problem is I want spotify to post what I am...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

LOST PLAYLISTS

  • Casual Listener
  • Peter__
  • Community Legend
  • 204 Views
  • 5 replies
  • 0 likes
  • 204 Views
  • 5 replies
  • 0 likes

Reset devices

Hi there. I need my devices reset as I can't get premium - can u please reset Many thanksBrad

  • Newbie
  • Hi there. I need my devices reset as I can't get premium - can u please reset Many thanks Brad
  • Patricia
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Lost e-mail account and Spotify password and want to upgrade.

Hi! I have forgotten my Spotify password and the e-mail address I used to sign up to Spotify does not exist anymore. Therefore I can't change the password. Recently I got a new bank card and my Spotify was down graded to Spotify Free. I really want t...

  • Newbie
  • Hi! I have forgotten my Spotify password and t he e-mail address I used to sign up to Spotify does not exist anymore. Therefore I can't change the password. Recently I got a new bank card and my...
  • Patricia
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Redeemed $10 Gift Card - Now says I have to Pay with my CC

I am extremely extremely upset! I had redeemed a spotify $10 gift card code, stating that I had a 1 Month Credit onto my account. This was done prior to my expiration date, that indicated 5/31/2013. When I redeemed my code, it changed the date to 6/1...

  • Casual Listener
  • I am extremely extremely upset! I had redeemed a spotify $10 gift card code, stating that I had a 1 Month Credit onto my account. This was done prior to my expiration date, that indicated 5/31/2...
  • Taylor
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! spotify

White screen

  • Regular
  • White screen
  • Taylor
  • Community Legend
  • 230 Views
  • 5 replies
  • 0 likes
  • 230 Views
  • 5 replies
  • 0 likes

Sonos password issues

Similar to others I am not getting a password email despite requesting a week ago and again today. Trying to use the contact form to contact Spotify but the contact form won't progress beyond the first subject box Help Gary

  • Newbie
  • Similar to others I am not getting a password email despite requesting a week ago and again today. Trying to use the contact form to contact Spotify but the contact form won't progress beyond the fir...
  • Peter__
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Deleted songs in playlist

Hello, I wanted to listen to my main playlist ("Bas") this morning, but someone deleted all my songs and replaced them with other songs. I also just noticed it was a "shared playlist", so other people were able to edit it.. the user "jaapvanveen" del...

  • Casual Listener
  • Hello,   I wanted to listen to my main playlist ("Bas") this morning, but someone deleted all my songs and replaced them with other songs. I also just noticed it was a "shared playlist", so...
  • Peter__
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Charger twice 9,99 euros

Godd morning, spotify charged my premium account twice. I want my money back please.

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  • Casual Listener
  • Godd morning, spotify charged my premium account twice. I want my money back please.
  • Peter__
  • Community Legend
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Lost Playlists

On my Android and iOS devices my some of my playlists isn't showing but it's Ok on my desktop. What can I do?

  • Regular
  • On my Android and iOS devices my some of my playlists isn't showing but it's Ok on my desktop.   What can I do?
  • Peter__
  • Community Legend
  • 294 Views
  • 7 replies
  • 0 likes
  • 294 Views
  • 7 replies
  • 0 likes

Can't upgrade to premium-error message

I'm a US Spotify free user who in the past used the premium free trial and paid for premium for a few months. I'm traveling abroad for a month total and just used up the 14 out of the country days, and am now in a country without Spotify. I would now...

  • Casual Listener
  • I'm a US Spotify free user who in the past used the premium free trial and paid for premium for a few months. I'm traveling abroad for a month total and just used up the 14 out of the country days, ...
  • shlomo705
  • Casual Listener
  • 239 Views
  • 6 replies
  • 0 likes
  • 239 Views
  • 6 replies
  • 0 likes

what happened to the spotify members playlists ?

When I joined Spotify, there was the option on the homepage showing playlists of members, I think it was headed "what people are listening to in your area" .... I've got a few fantastic playlists this way and discovered some awesome music. Sine the S...

  • Newbie
  • When I joined Spotify, there was the option on the homepage showing playlists of members, I think it was headed  "what people are listening to in your area" .... I've got a few fantastic playlis...
  • Peter__
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

double account

Hello,I've registered my Spotify account when I was in UK for a few months. Now I tried to use Spotify in Poland, but I had a problem, because I was in a different country and I couldn't go online. I changed my settings, but it didn't help. It was st...

  • Visitor
  • Hello, I've registered my Spotify account when I was in UK for a few months. Now I tried to use Spotify in Poland, but I had a problem, because I was in a different country and I couldn't go online....
  • Taylor
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Duplicated Spotify and Facebook accounts

Hi there,it seems I have two accounts: one with my Spotify Id and one with my Facebook username. There should be only one. I have read the posts and I haven't found the solution. Both accounts should be merged.Thanks in advance and kind regards,

  • Newbie
  • Hi there, it seems I have two accounts: one with my Spotify Id and one with my Facebook username. There should be only one. I have read the posts and I haven't found the solution. Both accounts shou...
  • Taylor
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes