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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4818 Views
  • 1 replies
  • 9 likes
  • Security
  • 4818 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466875 Views
  • 976 replies
  • 111 likes
  • Account
  • 466875 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206171 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206171 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 115070 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 115070 Views
  • 72 replies
  • 12 likes

Song blocked in my country?

i am new user of Spotify and when i am want listen Sandro Silva - Puna http://open.spotify.com/album/0DAwY2TE9zLrBaV3yGG3Tm, Spotify informs me "Ten utwór obecnie nie jest dostępny w Polska. Jeśli masz ten plik na komputerze, możesz go zaimportować",...

  • Newbie
  • i am new user of Spotify and when i am want listen Sandro Silva - Puna http://open.spotify.com/album/0DAwY2TE9zLrBaV3yGG3Tm, Spotify informs me "Ten utwór obecnie nie jest dostępn...
  • Peter__
  • Community Legend
  • 1271 Views
  • 1 replies
  • 0 likes
  • Free
  • 1271 Views
  • 1 replies
  • 0 likes

Can't login into spotify app, website showing wrong profile!

Hello, I logged into spotify on the computer of a friend, and since then spotify is showing his profile information when loggin into the spotify website. And i can't login into the spotify app with my password. I also can't change any profile informa...

  • Casual Listener
  • Hello,   I logged into spotify on the computer of a friend, and since then spotify is showing his profile information when loggin into the spotify website.  And i can't login into the s...
  • Peter__
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Changing password

Hi, I'm trying to change the password to my account but all I get is This email is used by another account.

  • Newbie
  • Hi, I'm trying to change the password to my account but all I get is This email is used by another account.
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Premuim subscription in Argentina

Hi I'am looking foward to get a premium subscription on Spotify, but I am a little confused about how much is gonna charge me on my credit card. The Premium subscription costs AR$36, what's hard to believe since nowadays thats like U$D6 instead of U$...

  • Regular
  • Hi   I'am looking foward to get a premium subscription on Spotify, but I am a little confused about how much is gonna charge me on my credit card.  The Premium subscription costs AR$3...
  • BruceDerla
  • Newbie
  • 3184 Views
  • 3 replies
  • 0 likes
  • 3184 Views
  • 3 replies
  • 0 likes

cannot connect to last.fim

I reinstalled both desktop applications - Spotify and Last.fm - but I cannot make a connection to the Last.fm server from within Spotify. I can scrobble from iTunes. I am not behind a firewall. And i am usinging the same userid and password in Spotif...

  • Visitor
  • I reinstalled both desktop applications - Spotify and Last.fm - but I cannot make a connection to the Last.fm server from within Spotify. I can scrobble from iTunes. I am not behind a firewall. And i...
  • Peter__
  • Community Legend
  • 299 Views
  • 5 replies
  • 0 likes
  • Other
  • 299 Views
  • 5 replies
  • 0 likes

Paying for premium. Not getting premium

My cc was charged for the premium account, but my Spotify won't let me use Premium? It says i have a free account.

  • Newbie
  • My cc was charged for the premium account, but my Spotify won't let me use Premium? It says i have a free account. 
  • Peter__
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I pay for spotify but now have only spotify free?

all my playlists are gone. I pay for spotify but now have only spotify free? what is the error. I have tried everything that is on your side, but it may not work. can you fix it?

  • Visitor
  • all my playlists are gone. I pay for spotify but now have only spotify free? what is the error. I have tried everything that is on your side, but it may not work. can you fix it? 
  • Jamie
  • Spotify Legend
  • 706 Views
  • 14 replies
  • 0 likes
  • Account
    Free
    Premium
  • 706 Views
  • 14 replies
  • 0 likes

Being charged. Don't have premium account.

I have two charges of $10.82 on my bank account. I don't even have a Premium subscription. I've been trying really hard to get a refund but I don't know what to do anymore. I gave the last 4 digits of my credit card number to the customer service guy...

  • Casual Listener
  • I have two charges of $10.82 on my bank account. I don't even have a Premium subscription. I've been trying really hard to get a refund but I don't know what to do anymore. I gave the last 4 digits o...
  • user-removed
  • Not applicable
  • 674 Views
  • 5 replies
  • 0 likes
  • 674 Views
  • 5 replies
  • 0 likes

NUS Extra Discount

Hey, I got my NUS Extra card and I want to use it to subscribe to Spotify Premium and have 50% discount. My Spotify account is registered as being from Portugal but right now I'm living and studying in the UK (Spotify is only available for 14 days wh...

  • Visitor
  • Hey,   I got my NUS Extra card and I want to use it to subscribe to Spotify Premium and have 50% discount. My Spotify account is registered as being from Portugal but right now I'm living an...
  • Peter__
  • Community Legend
  • 1030 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 1030 Views
  • 5 replies
  • 0 likes

Can't recover password

Hi, I've installed a new version of windows and can't remember my password. Whenever I try to recover my password I get "A message has been sent to you by email with instructions on how to reset your password." but I'm not receiving any email. I'm us...

  • Newbie
  • Hi,   I've installed a new version of windows and can't remember my password. Whenever I try to recover my password I get "A message has been sent to you by email with instructions on how ...
  • Peter__
  • Community Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • Account
  • 553 Views
  • 3 replies
  • 0 likes

timed out during student discount purchase

Hi, I upgraded to premium using the unidays 50% off student discount. I tried to pay using paypal but it returned a 504 error after I confirmed the purchase. Now when I try to start again it comes up in the address bar that I've already used my disco...

  • Newbie
  • Hi,   I upgraded to premium using the unidays 50% off student discount. I tried to pay using paypal but it returned a 504 error after I confirmed the purchase. Now when I try to start again ...
  • Peter__
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

I registered my NUS - I still got charged £9.99

Hey,I registered my NUS card to get my student discount on spotify approximately a week ago. For some odd reason, I still got charged £9.99 on 14th of this month - can you please explain why this happened?Thanks!

  • Newbie
  • Hey, I registered my NUS card to get my student discount on spotify approximately a week ago.  For some odd reason, I still got charged £9.99 on 14th of this month - can you please explain w...
  • user-removed
  • Not applicable
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Playlist gone somehow, dont know how please retreive it!!!

Hey i just came home and we're starting spotify and my playlist are gone? i've been on same list for 3 years kinda anoying to put back 2k songs at one list, please please please retreive the list!!!! IM VERY UPSET AND SAD:(

  • Newbie
  • Hey i just came home and we're starting spotify and my playlist are gone? i've been on same list for 3 years kinda anoying to put back 2k songs at one list,    please please please re...
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Account info is wrong and password does not work to correct it.

I believe my account has been hacked. I started getting the message "music has been paused...". Checked out my account info and it's all wrong (email, number). Tried to change my account info and password. Password does not work. Can't use the forgot...

  • Casual Listener
  • I believe my account has been hacked. I started getting the message "music has been paused...". Checked out my account info and it's all wrong (email, number). Tried to change my account info and pas...
  • meahtenoha
  • Spotify
  • 445 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
  • 445 Views
  • 7 replies
  • 0 likes

Solved!! LOST ALL MY PLAYLISTS

I was logging in to spotify on my Iphone and then i saw that all my playlists are gone. I tried to log out and reloging, nothing happend! I tried to relogin both with facebook and the username, still the same problem.

  • Regular
  • I was logging in to spotify on my Iphone and then i saw that all my playlists are gone. I tried to log out and reloging, nothing happend! I tried to relogin both with facebook and the username, still...
  • Peter__
  • Community Legend
  • 3589 Views
  • 51 replies
  • 0 likes
  • 3589 Views
  • 51 replies
  • 0 likes

No. Anser

Whay do spotify not anser in this subjekt strange support of à produkt

  • Casual Listener
  • Whay do spotify not anser in this subjekt strange support of à produkt
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Can't change country!

Same case as with other Spotify users. First created my account in Spain and after I returned to Denmark I wasn't abel to change my location. Could you give me a hand? Cheers Vladington

  • Casual Listener
  • Same case as with other Spotify users. First created my account in Spain and after I returned to Denmark I wasn't abel to change my location.   Could you give me a hand?   Cheers ...
  • Peter__
  • Community Legend
  • 5990 Views
  • 3 replies
  • 0 likes
  • Account
  • 5990 Views
  • 3 replies
  • 0 likes

Subscription problems

Hey Community members I'm a premium user for quite some time now and always enjoyed it. As for now i never had any problems with it. This morning i got a mail which said spotify wasn't able to renew my subscription due to payment issues. Now i am won...

  • Newbie
  • Hey Community members   I'm a premium user for quite some time now and always enjoyed it. As for now i never had any problems with it.   This morning i got a mail which said spotify...
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

why cant i unsubscribe from my free trial

, after looking into it,and seeing how it works , i find its not what i expected it to be ,so dont need to use it . i wish to unsubscribe ,but the instructions to do so are not at all clear ,,looks good on your help page but i cannot follow them as t...

  • Newbie
  • , after looking into it,and seeing how it works , i find its not what i expected it to be ,so dont need to use it . i wish to unsubscribe ,but the instructions to do so are not at all clear ,,looks...
  • Robbie
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify in Canada

Hey all,

I am moving to Canada to work for 12 months soon and I was wondering about my Spotify usage...

I'm from the UK and can continue to pay for Spotify using my UK bank account - I'd like to continue to use Spotify while I am out there (on my iPhon...

  • Visitor
  • Hey all,<br><br>I am moving to Canada to work for 12 months soon and I was wondering about my Spotify usage...<br><br>I'm from the UK and can continue to pay for Spotify using...
  • user-removed
  • Not applicable
  • 4227 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 4227 Views
  • 2 replies
  • 0 likes