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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88769 Views

9 replies

2 likes

Account
Login
  • 88769 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758278 Views

18 replies

29 likes

  • 758278 Views
  • 18 replies
  • 29 likes

Time limit should not be showing

Hi, i am using spotify for quite a while now, and last month i reached my 10 hour limit so i couln't listen to my favorite music. the last 2 weeks i din't use spotify, and todat i wanted to listen tot some music on spotify but i am still on my maximu...

Newbie

Hi,   i am using spotify for quite a while now, and last month i reached my 10 hour limit so i couln't listen to my favorite music.   the last 2 weeks i din't use spotify, and todat...

Robbie

Spotify Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

I am using spotify free - why was my account charged twice? How did you get my payment info?

Help: When I check my account status, there is no payment info even entered, nor do I have any receipts available. Is someone unauthorized using my card for payment?? Please advise. ~Julie ([Snip-Email(Privacy)-Peter]) <>

Newbie

Help:   When I check my account status, there is no payment info even entered, nor do I have any receipts available. Is someone unauthorized using my card for payment?? Please advise. ~Julie...

Peter__

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Facebook login

I do not understand why I'm logged in to facebook and I can seem to share anything. I've sent several shares to friends on Facebook and they say that it only says there is an attachment and cannot open it. I've checked my settings and everything seem...

Casual Listener

I do not understand why I'm logged in to facebook and I can seem to share anything. I've sent several shares to friends on Facebook and they say that it only says there is an attachment and cannot op...

Peter__

Community Legend

654 Views

5 replies

0 likes

  • 654 Views
  • 5 replies
  • 0 likes

Won't send email our connect through facebook

I'm trying to set it up so I can log in on my phone but the email to set username and password won't send and when I click log in with facebook on the app it takes me to some page that doesn't exist

Casual Listener

I'm trying to set it up so I can log in on my phone but the email to set username and password won't send and when I click log in with facebook on the app it takes me to some page that doesn't exist

Peter__

Community Legend

478 Views

3 replies

0 likes

Login
Premium
  • 478 Views
  • 3 replies
  • 0 likes

When can we expect a method of disconnecting from facebook with accounts made USING facebook?

Hey I'm a premium user, and want to delete my facebook account for reasons outside of spotify, but every time I log into spotify it reactivates my facebook account, because that's how I created my Spotify account.I think you guys at HQ really need to...

Newbie

Hey I'm a premium user, and want to delete my facebook account for reasons outside of spotify, but every time I log into spotify it reactivates my facebook account, because that's how I created my Sp...

Peter__

Community Legend

386 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 386 Views
  • 2 replies
  • 0 likes

Upgrading to Premium Movistar error invoice - Spain

Hi! Today I upgraded to Spotify Premium through Movistar (Spanish Mobile Operator ) but I just check my invoice from my account to see if I have cancelled correctly Spotify Unlimited and it appears a new Spotify Premium invoice without 40% discount. ...

Newbie

Hi!   Today I upgraded to Spotify Premium through Movistar  (Spanish Mobile Operator ) but I just check my invoice from my account to see if I have cancelled correctly Spotify Unlimited...

Sam

Spotify

577 Views

3 replies

0 likes

Premium
  • 577 Views
  • 3 replies
  • 0 likes

Stolen 'Cracked' Accounts

Someone on a forum is selling stolen '[cracked' accounts and making money. I have contacted Spotify about this, but they seem to have done nothing about this.

Newbie

Someone on a forum is selling stolen '[cracked' accounts and making money.   I have contacted Spotify about this, but they seem to have done nothing about this.       ...

suckmyweenie

Newbie

3966 Views

2 replies

0 likes

  • 3966 Views
  • 2 replies
  • 0 likes

I cannot change my payment methods.

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oops! Something went wrong, please try again or check out o...

Newbie

The card I have used to pay Spottify with has expired. I would like to change the payment methods, but when I select the radio button with the new credit card logo and click "next" it shows: Oop...

Sam

Spotify

255 Views

2 replies

0 likes

  • 255 Views
  • 2 replies
  • 0 likes

Redeem

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

Casual Listener

When i try to choose premium or unlimited i choose premium an it only says we are curently not Abel to redeem this code

Sam

Spotify

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Purchase is currently not available

Hi there I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here can help me out. Cheers Ian

Newbie

Hi there   I'm getting the above message when I try to undergrade my account to unlimited. I can't find any option to contact support on this website, which is odd - hopefully someone here c...

Sam

Spotify

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

Spotify Username and Facebook Username are the same?

I created my Spotify username a long time ago, and then later forgot about it and Signed in with facebook when I started using Spotify again. Since then, I've reverted back to my old account and bought premium with it, but now I have a weird issue. W...

Casual Listener

I created my Spotify username a long time ago, and then later forgot about it and Signed in with facebook when I started using Spotify again. Since then, I've reverted back to my old acco...

Taylor

Community Legend

450 Views

4 replies

0 likes

Account
  • 450 Views
  • 4 replies
  • 0 likes

Can't login to Account.

Hi, I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm getting email from that my subscription is going to end. I've tried ...

Regular

Hi,   I got 2 accounts where i cannot login to my second account. Even though i try to reset my password with my first username, my new username, and my email to the account where I'm gettin...

Cirius

Regular

714 Views

8 replies

0 likes

Account
Login
  • 714 Views
  • 8 replies
  • 0 likes

Obtain a Spotify username and password is not sending the E-Mail with Password

During the past 48 hours I've requested a separate password three times in order to obtain a Spotify username (instead of using Facebook), but with no success. The email never reach my inbox. What to do?

Visitor

During the past 48 hours I've requested a separate password three times in order to obtain a Spotify username (instead of using Facebook), but with no success. The email never reach my inbox. What to...

Taylor

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Right picture but wrong name!

Hi! I have the same problem as many other people seem to have aswell where my Spotify suddenly have changed my name (Madeleine Andersson) Spotify account name as "Andeeersson" and profile picture and are now using my moms name and picture. I have bee...

Visitor

Hi!   I have the same problem as many other people seem to have aswell where my Spotify suddenly have changed my name (Madeleine Andersson) Spotify account name as "Andeeersson" and profile ...

Taylor

Community Legend

294 Views

1 replies

0 likes

Account
  • 294 Views
  • 1 replies
  • 0 likes

Spotify in Turkey

when its gonna be available in Turkey!!!

Newbie

when its gonna be available in Turkey!!!

bluezzbastardzz

Music Fan

885 Views

2 replies

0 likes

  • 885 Views
  • 2 replies
  • 0 likes

Solved!! Cant reset password as new password needs to be confirmed with old "forgotten" password :S

Hello, I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your password (same link you get when you've forgotten your password) ...

Visitor

Hello,   I've just registered with Spotify for the premium membership and apparently my password is wrong although I had to confirm it twice. When go to the page where you can reset your p...

Phorbidden

Newbie

834 Views

3 replies

0 likes

  • 834 Views
  • 3 replies
  • 0 likes

Facebook Login Issue

So today, Spotify decided to do some weird things: Opened Spotify on iPhone 5, my account was logged out and asked me to login. I use Facebook login as usual Spotify tells me I have 48 hours free trial, and that all of my music/playlists/settings are...

Visitor

So today, Spotify decided to do some weird things: Opened Spotify on iPhone 5, my account was logged out and asked me to login. I use Facebook login as usual Spotify tells me I have 48 hours fr...

Sam

Spotify

633 Views

4 replies

0 likes

  • 633 Views
  • 4 replies
  • 0 likes

user name and password or login

hi, when I loogout from ipad and loogin there is my playlist, but there also is signt that its trial wersion for 46 hours... why??? 2 tging is, that I'm trying set up my ampyfire - conected to internet - with spotify and giving the same login and pas...

Newbie

hi, when I loogout from ipad and loogin there is my playlist, but there also is signt that its trial wersion for 46 hours... why???   2 tging is, that I'm trying set up my ampyfire - conec...

Sam

Spotify

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

I'm a spotify premium member but my mobile device says 30 days is up

I have been a premium member for quite some time, but today I got a message on my mobile device that my 30 day trial is up and my playlists are no longer available offline. My last supscription payment was made on 7/22/13.

Newbie

I have been a premium member for quite some time, but today I got a message on my mobile device that my 30 day trial is up and my playlists are no longer available offline.  My last supscription...

Taylor

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Cannot get spotify in my I-phone

Hi, I cannot get spotify in my I-phone. I have got Spotify premium but I only got 48 hours in my I-phone. How do I solve this? Best, Mikael

Newbie

Hi,   I cannot get spotify in my I-phone. I have got Spotify premium but I only got 48 hours in my I-phone. How do I solve this?   Best, Mikael

Joe

Community Legend

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes