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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413272 Views
  • 965 replies
  • 108 likes
  • Account
  • 413272 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180338 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180338 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101186 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101186 Views
  • 68 replies
  • 10 likes

Wrong Country

I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me to change country, and I have tried, but it keeps ...

  • Visitor
  • I need some help! I have just been abroad for a year, in the US, and have now returned to my home country Norway. My free account was working before I left, and while I was in the US. Now it tells me...
  • MichaelJerzak
  • Composer
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Paid for Premium but I'm not upgraded

I have logged in and out several times on all my devices and I am still not upgraded. Please help.

  • Casual Listener
  • I have logged in and out several times on all my devices and I am still not upgraded. Please help.
  • Peter__
  • Community Legend
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Premium account not working on macbook

Hi there, i have an account which i've had for about 6 months in NZ and i can download and access songs on my iphone, but i cant search songs on my mac. I can log in to my account but it then asks me if i want o sign up for spotify or try the free 30...

  • Newbie
  • Hi there, i have an account which i've had for about 6 months in NZ and i can download and access songs on my iphone, but i cant search songs on my mac. I can log in to my account but it then asks me...
  • Peter__
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 241 Views
  • 1 replies
  • 0 likes

No more downloads at all?

Hi there, I recently bought a gift card which not seem to be able to redeem any more downloads, only premuim subscriptions. Is this true and why was is this not clearly communicated? I'm stuck with a €30,- gift card for nothing as I already have a pr...

  • Regular
  • Hi there,   I recently bought a gift card which not seem to be able to redeem any more downloads, only premuim subscriptions. Is this true and why was is this not clearly communicated? I'm...
  • Peter__
  • Community Legend
  • 225 Views
  • 3 replies
  • 0 likes
  • Premium
  • 225 Views
  • 3 replies
  • 0 likes

Spotify Premium student discount

Are there any plans to extend the UK student discount to students at universities not affiliated to the NUS? (e.g. by requiring a '.ac.uk' email address to verify student status)

  • Newbie
  • Are there any plans to extend the UK student discount to students at universities not affiliated to the NUS? (e.g. by requiring a '.ac.uk' email address to verify student status)
  • Peter__
  • Community Legend
  • 6503 Views
  • 8 replies
  • 2 likes
  • 6503 Views
  • 8 replies
  • 2 likes

Can not buy premium

Hi, I'm currently living in Colombiabut I had a portuguese account, my mom decided to cancel it and now I can not buy another time spotify premium because it does not exist in Colombia. What do I do? Thankfully,Felipe Hasslocher

  • Newbie
  • Hi, I'm currently living in Colombiabut I had a portuguese account, my mom decided to cancel it and now I can not buy another time spotify premium because it does not exist in Colombia. What do I do?...
  • Peter__
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I got charged after canceling.

There was no number to call so hopefully someone from the company can contact me. I got charged randomly after I cancelled my Spotify account about two months ago, I would like a refund. If someone from the company could email me at codistage@gmail.c...

  • Casual Listener
  • There was no number to call so hopefully someone from the company can contact me. I got charged randomly after I cancelled my Spotify account about two months ago, I would like a refund. If someo...
  • Peter__
  • Community Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

My account was hacked

Hello. My account was hacked. I saw strange email on my account. I've already contacted customer service few days ago, but I don't hear anything from them. What can I do? I lost premium status as well, since my country was changed...

  • Newbie
  • Hello.   My account was hacked. I saw strange email on my account. I've already contacted customer service few days ago, but I don't hear anything from them.   What can I do? I ...
  • Robbie
  • Spotify Legend
  • 486 Views
  • 9 replies
  • 0 likes
  • Security
  • 486 Views
  • 9 replies
  • 0 likes

Reset password.... poor service

Hi, I am trying to reset my password for last couple of days... its really frustrating..... my username is "bewithsuresh" Spotify is one of the leader of online music service... but very poor in basic user administration i could see that, there are n...

  • Casual Listener
  • Hi,   I am trying to reset my password for last couple of days...   its really frustrating..... my username is "bewithsuresh"   Spotify is one of the leader of online music...
  • bewithsuresh
  • Casual Listener
  • 305 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Security
  • 305 Views
  • 2 replies
  • 1 likes

Spotify gift card not working

Hi, I purchased a £10 gift card from Tesco in UK today and when i try to redeem it says that it does not recognise the code. I have a reciept that says it was activated ok which matches the card number. DO i have to wait a while for it to work or am ...

  • Newbie
  • Hi,   I purchased a £10 gift card from Tesco in UK today and when i try to redeem it says that it does not recognise the code. I have a reciept that says it was activated ok which matches ...
  • Liam
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Credit card and country

Hello, I'm spanish living in Germany and I would like to sign up for Spotify Premium. I have a couple of questions: 1. If I sign up with spanish credit card in Germany, which country has my Spotify Premium account, the country where I'm living or the...

  • Regular
  • Hello, I'm spanish living in Germany and I would like to sign up for Spotify Premium. I have a couple of questions:   1. If I sign up with spanish credit card in Germany, which country h...
  • Liam
  • Community Legend
  • 580 Views
  • 5 replies
  • 0 likes
  • 580 Views
  • 5 replies
  • 0 likes

Hi, just left facebook and wanting to transfer mobile subscription new acct

Hi! I have just canceled my facebook--through which i set up spotify--and would like to restart with a fresh name. However I am not sure about how this will work on my mobile, since my premium or mobile or whatever account is hooked up with my facebo...

  • Newbie
  • Hi! I have just canceled my facebook--through which i set up spotify--and would like to restart with a fresh name. However I am not sure about how this will work on my mobile, since my premium or mob...
  • Liam
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Wanting an old account deleted

Hi, I decided to make a new spotify account to tidy things up, and I want to delete my old account which was a facebook connected account and have ended up losing access to the old account and am unsure what to do. http://open.spotify.com/user/126290...

  • Casual Listener
  • Hi, I decided to make a new spotify account to tidy things up, and I want to delete my old account which was a facebook connected account and have ended up losing access to the old account and am uns...
  • Liam
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Multiple access to a premium

Is there any way I can pay to have a "family" access to my premium account so my kids and wife can listen to there own tunes etcc

  • Newbie
  • Is there any way I can pay to have a "family" access to my premium account so my kids and wife can listen to there own tunes etcc
  • Liam
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Premium account hacked

My account has been hacked and my password has been changed. Not possible to solve by my self. Sent a message to the support team but no answer!? What is the lead time at the support team and how is this possible - is Spotify poor at internet securit...

  • Casual Listener
  • My account has been hacked and my password has been changed. Not possible to solve by my self. Sent a message to the support team but no answer!?   What is the lead time at the support team ...
  • Adam
  • Roadie
  • 702 Views
  • 7 replies
  • 0 likes
  • Account
  • 702 Views
  • 7 replies
  • 0 likes

Cancelled subscription prior to due date but was still charged.

I was charged on August 16th (before my supposed free trial cancellation date which was August 18th). The funny thing is, I cancelled my subscription exactly on August 16th, the day I was supposedly charged according to my credit card statement. This...

  • Visitor
  • I was charged on August 16th (before my supposed free trial cancellation date which was August 18th). The funny thing is, I cancelled my subscription exactly on August 16th, the day I was supposedly ...
  • Liam
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Playlist migration/copy between accounts

Hello, I'm the owner fo two accouts [Mod edit-email] and mmih . I created a second one and subscribed the Premium service and now I would like to have the playlists that I have in [Mod edit-email]. Could you please copy them or migrate them? The play...

  • Casual Listener
  • Hello,   I'm the owner fo two accouts [Mod edit-email] and mmih . I created a second one and subscribed the Premium service and now I would like to have the playlists that I have in [Mo...
  • Peter__
  • Community Legend
  • 710 Views
  • 3 replies
  • 0 likes
  • Account
  • 710 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally deleted my playlist

About a week ago I accidentally deleted my playlist and its only just occurred to me I can't get it back!! IM gutted and Would much appreciate if someone could recover it for me! Would really appreciate the help! Thanks.

  • Regular
  • About a week ago I accidentally deleted my playlist and its only just occurred to me I can't get it back!! IM gutted and Would much appreciate if someone could recover it for me! Would really appreci...
  • Peter__
  • Community Legend
  • 1018 Views
  • 25 replies
  • 0 likes
  • 1018 Views
  • 25 replies
  • 0 likes

Solved!! End of NUS Discount

HI all, In September last year I applied the NUS discount to my account, although I used Unlimited for years before that. Now that the year is coming to an end, do I need to make any changes to my account to drop it back down to Unlimited? At the mom...

  • Casual Listener
  • HI all,   In September last year I applied the NUS discount to my account, although I used Unlimited for years before that. Now that the year is coming to an end, do I need to make any chang...
  • Peter__
  • Community Legend
  • 869 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 869 Views
  • 6 replies
  • 0 likes

Disconnect from Facebook - No premium / playlists anymore!

Hi I cleaned an old PC, and for security purposes I disconnected from facebook before logging out, I didn't want to delete spotify as the user after me will be using it. After disconnecting from facebook I tried logging into my account through Facebo...

  • Newbie
  • Hi   I cleaned an old PC, and for security purposes I disconnected from facebook before logging out, I didn't want to delete spotify as the user after me will be using it. After disconnectin...
  • Peter__
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes