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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • fcarpenter_
  • Newbie
  • 246668 Views
  • 421 replies
  • 26 likes
  • Account
    Free
  • 246668 Views
  • 421 replies
  • 26 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12756 Views
  • 6 replies
  • 11 likes
  • Security
  • 12756 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527504 Views
  • 989 replies
  • 113 likes
  • Account
  • 527504 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127766 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127766 Views
  • 74 replies
  • 12 likes

Is there a way to log out on all devices

I let my friend use my spotify , and he keeps using spotify connect to mess with me. Can I be logged out of all devices

  • Casual Listener
  • I let my friend use my spotify , and he keeps using spotify connect to mess with me. Can I be logged out of all devices
  • Joe
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

4g Entertainment Pack subscription.

Hey all, I have a question about the new 4g entertainment pack promotion that's available with Vodafone. I was informed that the SkySports version of this promotion is limited to the device that comes with the 4g contract. I found that a little silly...

  • Visitor
  • Hey all,   I have a question about the new 4g entertainment pack promotion that's available with Vodafone. I was informed that the SkySports version of this promotion is limited to the devic...
  • user-removed
  • Not applicable
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Spotify Card Code invalid

I bought a Spotify Giftcard which has been activated by the store. But my pincode seems to be invalid, because Spotify does not recognize the code. What can I do, because the code I am using is definitely the code on my card.

  • Newbie
  • I bought a Spotify Giftcard which has been activated by the store. But my pincode seems to be invalid, because Spotify does not recognize the code. What can I do, because the code I am using is defin...
  • Joe
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Activation of premium account

I just got myself a Spotify premium account. I've received a conformation email, but Spotify still thinks i have a normal account. I've tried logging out a couple of times but it doesn't seem to work. When I login on spotify.com it doesn't recognize ...

  • Casual Listener
  • I just got myself a Spotify premium account. I've received a conformation email, but Spotify still thinks i have a normal account. I've tried logging out a couple of times but it doesn't seem to work...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Paying for Free trial

Hi there, In my account it says that I have Spotify free, however I am being charged 99DKK each month and I cannot make it stop? How do I do that, actually I just want to deleate my account because I got another through Telia. Please help me, Regards...

  • Visitor
  • Hi there,   In my account it says that I have Spotify free, however I am being charged 99DKK each month and I cannot make it stop?  How do I do that, actually I just want to deleate m...
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Cancelled early yet I can't still use it?

I cancelled my membership yesterday about 2 weeks after I was billed. Yet I try to still use my remaining two week but says I have to re subscribe. I think since I paid for a month then I deserve the full month. Other streaming sites do it so why can...

  • Casual Listener
  • I cancelled my membership yesterday about 2 weeks after I was billed. Yet I try to still use my remaining two week but says I have to re subscribe. I think since I paid for a month then I deserve the...
  • Joe
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Paying for Premium, but not app says not

Hi, I have a Premium account, but when I want to lsiten or stream with Iphone, the app says I don't have Premium. So now I am paying for a service I'm not getting. Help?

  • Casual Listener
  • Hi,   I have a Premium account, but when I want to lsiten or stream with Iphone, the app says I don't have Premium. So now I am paying for a service I'm not getting.    Help? ...
  • davina
  • Casual Listener
  • 773 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 773 Views
  • 4 replies
  • 1 likes

Did you know....

....that you can pay for Spotify via PayPal?? As well as a subscription, you can also choose to purchase a gift code to redeem on your own account, or to give to a friend! If you don´t have a PayPal account you can create one here. Enjoy the music!

Screen Shot 2013-06-25 at 3.39.30 PM.png
  • Spotify Legend
  •   ....that you can pay for Spotify via PayPal??                               As well as a subscription, you ...
  • user-removed
  • Not applicable
  • 1154 Views
  • 4 replies
  • 0 likes
  • 1154 Views
  • 4 replies
  • 0 likes

Email wrong, Password forgotten

Hello, I have forgotten my password =( And now there is the realy problem, the email in my konto is wrong too! there is a typing error!! there are 2 n at beginning =( So i cant reset my password! Please help me

  • Casual Listener
  • Hello,    I have forgotten my password =( And now there is the realy problem, the email in my konto is wrong too! there is a typing error!! there are 2 n at beginning =( So i c...
  • Peter__
  • Community Legend
  • 392 Views
  • 4 replies
  • 0 likes
  • 392 Views
  • 4 replies
  • 0 likes

I had to create a new account because I couldn't merge my facebook account with sonos

Could you pleasse recomend me how to merge my new account with facebook because there seems to be a problem with my old account and the one I'm using on facebook. I need this because I want to follow my friends and some of their playlist I hope you c...

  • Newbie
  • Could you pleasse recomend me how to merge my new account with facebook because there seems to be a problem with my old account and the one I'm using on facebook.   I need this because I wan...
  • Joe
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 308 Views
  • 1 replies
  • 0 likes

Now there's the minute counter on my spotify but I don't see it on web player.

So I stopped subscribing for Spotify Premium for a while (don't need it ATM but will subscribe again in couple of months.)Now I have spotify free and it started showing me the minute counter. I don't see the minute counter on web player though. And o...

  • Newbie
  • So I stopped subscribing for Spotify Premium for a while (don't need it ATM but will subscribe again in couple of months.) Now I have spotify free and it started showing me the minute counter. I d...
  • Peter__
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm abroad, when I'm not! No solution in forum...

Hi guys!!I hope you can help me... I can not find real help in the previous post about this problem... The thing is... I registered my Spotify during my Erasmus year in Poland four months ago... But now I'm living in Spain (I'm Spanish)...So... they ...

  • Visitor
  • Hi guys!! I hope you can help me... I can not find real help in the previous post about this problem...   The thing is... I registered my Spotify during my Erasmus year in Poland four mon...
  • Peter__
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! How many minutes left?

I would like to now if there is a way to see how many hours and minutes you have left to listen to music? I hope somebody knows the answer. Thank you in advance, Ilja

  • Casual Listener
  • I would like to now if there is a way to see how many hours and minutes you have left to listen to music?   I hope somebody knows the answer.   Thank you in advance,   Ilja
  • ismael_miguel
  • Casual Listener
  • 9274 Views
  • 6 replies
  • 0 likes
  • 9274 Views
  • 6 replies
  • 0 likes

My Spotify Premium is not activating?

Hello On the 17th of October I subscribed to spotify premium using gift cards. My account still does not recognise that I've upgraded. I've tried using Spotify on my phone and on my laptop, and have tried logging out and in again on both. Please help...

  • Visitor
  • Hello   On the 17th of October I subscribed to spotify premium using gift cards. My account still does not recognise that I've upgraded. I've tried using Spotify on my phone and on my laptop...
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Facebook password reset has sent me back to "Free" subscription

Hey guys,So just now I recieved a notification from facebook telling me someone frome Seoul had attempted to access my facebook. They locked my account and I rechanged my password.Upon doing so, my spotify signed me out and asked me to log back in ag...

  • Casual Listener
  • Hey guys, So just now I recieved a notification from facebook telling me someone frome Seoul had attempted to access my facebook. They locked my account and I rechanged my password. Upon doing ...
  • henaree1
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 312 Views
  • 2 replies
  • 0 likes

Can't log in

Hi, I just came home from work and wanted to listen to my music. I logged in, and I just got the message 'username/password' not correct. Tried again and again. Did not work. I even changed my facebook password and tried it with the new one, that did...

  • Visitor
  • Hi, I just came home from work and wanted to listen to my music. I logged in, and I just got the message 'username/password' not correct. Tried again and again. Did not work. I even changed my facebo...
  • Peter__
  • Community Legend
  • 460 Views
  • 3 replies
  • 0 likes
  • Account
    Unlimited
  • 460 Views
  • 3 replies
  • 0 likes

SongKIck showing recommendations for wrong city.

I have spotify on every device I come in contact with through out my day. It's amazing, Thank you. But I do have an issue with songkick recommendations. It seems to believe I live in MN or WI. I live in Alabama. Atlanta and Birmingham are the only ci...

  • Casual Listener
  • I have spotify on every device I come in contact with through out my day. It's amazing, Thank you.   But I do have an issue with songkick recommendations. It seems to believe I live in MN or...
  • ruffadelic
  • Newbie
  • 1054 Views
  • 3 replies
  • 1 likes
  • 1054 Views
  • 3 replies
  • 1 likes

Charged for Premium not Unlimited

Hi Spotify I changed my Spotify account to Unlimited before the end of my free trial of Premium rather than cancelling it all together and was informed I'd be charged £4.99 on 30/10/2013 However, I have been charged the premium amount. Can you help? ...

  • Newbie
  • Hi Spotify   I changed my Spotify account to Unlimited before the end of my free trial of Premium rather than cancelling it all together and was informed I'd be charged £4.99 on 30/10/2013 ...
  • Taylor
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Why is Australian GST added to my subscription when I am in NZ?

Can Spotify please explain why Australian GST is added to my subscription when I am in NZ? Can this charge be claimed back?

  • Casual Listener
  • Can Spotify please explain why Australian GST is added to my subscription when I am in NZ? Can this charge be claimed back?
  • Peter__
  • Community Legend
  • 4609 Views
  • 3 replies
  • 1 likes
  • 4609 Views
  • 3 replies
  • 1 likes

playlists deleted, login failed

10/29/2013 ~ 1:30 I watched over 300 playlists (MacBook Air, dektop version) disappear right before my eyes and spotify report a login failure. Mobile devices also report login failure. Changed my password immediately but didn't notice any other susp...

  • Casual Listener
  • 10/29/2013 ~ 1:30 I watched over 300 playlists (MacBook Air, dektop version) disappear right before my eyes and spotify report a login failure. Mobile devices also report login failure. Changed my pa...
  • Peter__
  • Community Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes