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Can't login into spotify app, website showing wrong profile!

Can't login into spotify app, website showing wrong profile!

Hello,

 

I logged into spotify on the computer of a friend, and since then spotify is showing his profile information when loggin into the spotify website.  And i can't login into the spotify app with my password.

I also can't change any profile information because the password is wrong.

 

can anybody help me with this?

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3 Replies

Hey @babs0804 🙂 

 

What kind of account do you have? 

One with a Spotify username and password or did you create it using Facebook? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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it was created using facebook!

In that case, your account has been merged with your friends real Spotify account, meaning the account tied to your Facebook will have been temporaily lost in the login system.  Unfortunately, you will need some expect help to get that sorted, if you get in touch with the customer services team directly using the online contact form they should be able to restore your account for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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