Already a premium subscriber but VODAFONE will now pay for subscription - seeking refund

[Peadarod]

Is it possible to get a refund for the month paid in advance when trying to activate the VODAFONE Ireland offer that provides "free" premium access?

[Maxim · Accepted solution]

Hey @Peadarod,

Please be aware that refunds are given out strictly on a case-by-case basis, and there is never any guarantee of receiving one. With this in mind, if you would like to pursue a refund for your case you will want to reach out to Spotify Support so that they can look into your situation.

To contact support, please fill out the online contact form. If, for whatever reason, you would prefer not to, or cannot use the form, support can also be reached on Twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.