Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, I was just wondering if there is any way you can automatically deduct the VAT from the £9.99 payments every month as I live in the Channel Islands.
Thanks
Solved! Go to Solution.
Hi @Brtt and welcome to the community!
They're British Crown Dependencies right? Hmm, my geography and other stuff isn't very good at all, but aren't citizens EU citizens?
Anyhow, if VAT shouldn't be charged (although there's probably some law saying you should be?), then you should contact the payments team using the Support Form - they will refund you if you have been overcharged in error 🙂
Liam
Hi @Brtt and welcome to the community!
They're British Crown Dependencies right? Hmm, my geography and other stuff isn't very good at all, but aren't citizens EU citizens?
Anyhow, if VAT shouldn't be charged (although there's probably some law saying you should be?), then you should contact the payments team using the Support Form - they will refund you if you have been overcharged in error 🙂
Liam
Yes we are part of Britian, however we set our own laws and taxes and therefore are allowed to steer free of VAT 😉
Thanks for your help, I'll contact them now 🙂
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I see what you mean, but no.
Whenever I buy something from a website such as Amazon or any other online retailer the VAT is automatically deducted from the price.
I have done as Liam said and submitted a ticket for my query however I still haven't heard back and it's been 3 working days now.
How long does it usually take for them to get back to you?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Ah okay, I wasn't aware of that considering most automated emails you shouldn't reply to.
Thanks for your help!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…