Billing Problems

[nick98]

I've been billed twice for the same account in two days. HELP!!

[OviiiOne]

Hey @nick98, thanks for coming to the Spotify Community.

First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

[nick98]

No they were on two seperate days and the renewall date is in one months time

[OviiiOne]

Okay, it seems that you have a duplicated account, you should contact with Spotify Consumer Support filling this contact form.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉