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Mudanca de pais

Mudanca de pais

Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve sent an email to spotify, somebody answer me asking some informations just to confirm. I answer it back and nobody gave me return. Now i cant cancel my account and create a new one and either change my country. HELP OR IM GONNA TRY TO CANCEL IT FOREVER!
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1 Reply

@Leonardolucena

 

Hello:

 

Just to double check a few things, did you provide payment information here: https://www.spotify.com/purchase/panel/#__main-pci-credit-card when adding payment information? Users are usually able to then change Country information by providing payment information for premium. If the Country change option is stuck on your account to the wrong Country, what I can do is escalate this post to the Spotify mods to maybe take a look backstage into your account to see what might be going on?

 

Also I am going to move this post over to Help - Accounts & Subscriptions: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/bd-p/spotifyaccountrelated 

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