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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

user-removed

Not applicable

6295 Views

5 replies

0 likes

Account
Login
  • 6295 Views
  • 5 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

24069 Views

0 replies

4 likes

Account
  • 24069 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad; Empty playlists; "Something went wrong" error; Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

derby2

Visitor

51951 Views

79 replies

9 likes

Account
Free
Login
  • 51951 Views
  • 79 replies
  • 9 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

54823 Views

9 replies

2 likes

  • 54823 Views
  • 9 replies
  • 2 likes

YouTube to Spotify

How to transfer audio from YouTube to spotify 

Casual Listener

How to transfer audio from YouTube to spotify  

Billy-J

Spotify Star

124 Views

3 replies

0 likes

  • 124 Views
  • 3 replies
  • 0 likes

Superuser Contribution Email Address Update

PlanFree/PremiumCountryUSADeviceIphone 17 Pro Max My Question or IssueI need to upgrade my plan as I have just ended a relationship and we shared Premium Duo. But in wanting to do so I need to update my email on my account. BUT i had previously made ...

Newbie

Plan Free/Premium Country USA Device Iphone 17 Pro Max     My Question or Issue I need to upgrade my plan as I have just ended a relationship and we shared Premium Duo. But in want...

Vasil

Moderator

25 Views

1 replies

0 likes

Account
  • 25 Views
  • 1 replies
  • 0 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

Casual Listener

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

_n1d-a87me6i

Newbie

5517 Views

11 replies

2 likes

  • 5517 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Alexa connect issue due to geographical restrictions.

PlanFamily CountryRomaniaDeviceAndroid I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asm...

Casual Listener

Plan Family  Country Romania Device Android     I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geogr...

nxnabjork

Visitor

220049 Views

40 replies

2 likes

Other
  • 220049 Views
  • 40 replies
  • 2 likes

Factory resett. Can. Not. Accesss my acct Im a. Paid. Customer.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

26 Views

1 replies

0 likes

Account
  • 26 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cobrança indevida

Apareceu uma cobrança de um parceiro de vocês na minha fatura de cartão de crédito cadastro no Spotify que eu NÃO autorizei e nem solicitei serviço.Esse parceiro é o EBANX. Solicito o estorno com urgência senão cacelarei a minha conta Premium do Spot...

Casual Listener

Apareceu uma cobrança de um parceiro de vocês na minha fatura de cartão de crédito cadastro no Spotify que eu NÃO autorizei e nem solicitei serviço. Esse parceiro é o EBANX. Solicito o estorno com u...

Vasil

Moderator

2088 Views

11 replies

0 likes

Subscription
  • 2088 Views
  • 11 replies
  • 0 likes

I think I have two accounts

PlanPremiumUSA Deviceiphone 14Operating System(iOS ) My Question or IssueI think I have two accounts and I can't log into either now. Can someone check by my name if I have more than one account?

Visitor

Plan Premium USA   Device iphone 14 Operating System (iOS )   My Question or Issue I think I have two accounts and I can't log into either now. Can someone check by my name if I h...

Billy-J

Spotify Star

30 Views

1 replies

0 likes

Account
  • 30 Views
  • 1 replies
  • 0 likes

Spotify Messages not showing up

PlanPremium FamilyCountryIndiaDeviceNothing Phone 2aOperating System(Nothing Os 4.0) My Question or IssueMy Spotify app does not have the messages feature. I have reinstalled the app multiple times, cleared cache/app data. I have updated it to the la...

Newbie

  Plan Premium Family Country India Device Nothing Phone 2a Operating System (Nothing Os 4.0)   My Question or Issue My Spotify app does not have the messages feature. I have rei...

Billy-J

Spotify Star

36 Views

1 replies

0 likes

Other
  • 36 Views
  • 1 replies
  • 0 likes

Solved!! Verified by Spotify

How do you get Verified by Spotify. I have noticed some smaller artists are getting the Verified by Spotify tag. Can you ask for it do you just have to wait?

Newbie

How do you get Verified by Spotify. I have noticed some smaller artists are getting the Verified by Spotify tag. Can you ask for it do you just have to wait?

Billy-J

Spotify Star

40 Views

1 replies

0 likes

  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium hesabımı kapattım ama ücret almaya 2 ay civarı devam ediyor

Hesabımı kapattım ama 2 ay boyunca para çekmeye devam etti ve hesabın kapandığından eminim e postama mesaj geldi sorunumun çözülmesini arz ederim çözülmeyecek olursa şikayet etmek zorunda kalacağım

Visitor

Hesabımı kapattım ama 2 ay boyunca para çekmeye devam etti ve hesabın kapandığından eminim e postama mesaj geldi sorunumun çözülmesini arz ederim çözülmeyecek olursa şikayet etmek zorunda kalacağım

1234_

Visitor

379 Views

2 replies

0 likes

  • 379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Access Library through Dj in Rwanda

PlanFree/PremiumCountry Device Serato Dj Pro My Question or IssueWe can't access our play list using Serato Dj pro in Rwanda

Casual Listener

Plan Free/Premium Country   Device  Serato Dj Pro   My Question or Issue We can't access our play list using Serato Dj pro in Rwanda  

Joan

Moderator

32 Views

1 replies

0 likes

Premium
  • 32 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...

blueeelightsss

Visitor

646553 Views

1009 replies

117 likes

Account
  • 646553 Views
  • 1009 replies
  • 117 likes

Trying to change country, changed payment method but country wont change

PlanPremiumCountryFranceDevicePCOperating System(Windows 10 My Question or IssueHelloI'm trying to change country to France, changed payment method to a french credit card, but cant update adress, it keeps coming back to my native country even though...

Visitor

Plan Premium Country France Device PC Operating System (Windows 10   My Question or Issue Hello I'm trying to change country to France, changed payment method to a french credit card,...

JBayudz

Rising Star 4

29 Views

1 replies

0 likes

Account
  • 29 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify 20 not working

Good afternoon. I’m writing to you regarding the new anniversary feature on Spotify, “Spotify 20,” which is supposed to show interesting information about my account and listening statistics. It’s not working for me. It says, “Sorry! We don’t have en...

Visitor

Good afternoon. I’m writing to you regarding the new anniversary feature on Spotify, “Spotify 20,” which is supposed to show interesting information about my account and listening statistics. It’s no...

Sapimen

Casual Listener

2775 Views

7 replies

5 likes

Other
  • 2775 Views
  • 7 replies
  • 5 likes

Superuser Contribution Follow List still not accurate

With this new update the artists you follow finally gets added and shows the number increase when in the past it took time for the number of following artists to show and slow to update but the following list is still not accurate. It only shows more...

Music Fan

With this new update the artists you follow finally gets added and shows the number increase when in the past it took time for the number of following artists to show and slow to update but the follo...

Yordan

Moderator

66 Views

3 replies

0 likes

Account
  • 66 Views
  • 3 replies
  • 0 likes

Hesabıma ereşemiyorum

Merhaba, Spotify hesabıma erişemiyorum. E-posta adresim askıya alınmış ve parolamı da hatırlamıyorum. Hesabımı geri almak için kimlik doğrulama veya farklı bir yöntemle süreci nasıl başlatabilirim? Yardımcı olmanızı rica ediyorum.PlanPremiumCountryAz...

Visitor

Merhaba, Spotify hesabıma erişemiyorum. E-posta adresim askıya alınmış ve parolamı da hatırlamıyorum. Hesabımı geri almak için kimlik doğrulama veya farklı bir yöntemle süreci nasıl başlatabilirim? Y...

Billy-J

Spotify Star

41 Views

1 replies

0 likes

Premium
  • 41 Views
  • 1 replies
  • 0 likes

how to cancel my free 3 month trail through my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

carajillo1258

Visitor

166 Views

2 replies

0 likes

Account
  • 166 Views
  • 2 replies
  • 0 likes

Superuser Contribution Phishing attempt with real data

PlanDUOCountryGermanyMy Question or IssueI received an Email that was a very obvious phishing attempt (sender: **bleep**, address: Friedrich Penseler Straße 24, Lüneburg, Lüneburg 21337, États-Unis)As funny as these infos are, what concerns me is, th...

Visitor

Plan DUO Country Germany My Question or Issue I received an Email that was a very obvious phishing attempt (sender: **bleep**, address: Friedrich Penseler Straße 24, Lüneburg, Lüneburg 2133...

Yordan

Moderator

50 Views

1 replies

0 likes

Account
Security
  • 50 Views
  • 1 replies
  • 0 likes

Premium log in issues

I have a premium family account. When I send the invite link to my daughter she accepts the intive and clicks on her account to sign in but it then asks her to sign up to premium. We can't seem to get past this

Newbie

I have a premium family account. When I send the invite link to my daughter she accepts the intive and clicks on her account to sign in but it then asks her to sign up to premium. We can't seem to ge...

PEPsiC0la

Roadie

75 Views

1 replies

0 likes

  • 75 Views
  • 1 replies
  • 0 likes