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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

halo890

Casual Listener

12386 Views

8 replies

0 likes

Account
Login
  • 12386 Views
  • 8 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

55325 Views

0 replies

4 likes

Account
  • 55325 Views
  • 0 replies
  • 4 likes

Spotify says I'm abroad. Empty playlists. "Something went wrong" error. Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

Premiumera

Newbie

60663 Views

80 replies

10 likes

Account
Free
Login
  • 60663 Views
  • 80 replies
  • 10 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

60435 Views

9 replies

2 likes

  • 60435 Views
  • 9 replies
  • 2 likes

merging an existing user

So I recently got distrokid to get an artist profile for my music platform.I plan on uploading artist music in the near future, but my questions is am i able to link this artist account with my already existing premium user account? I have an existin...

Visitor

So I recently got distrokid to get an artist profile for my music platform. I plan on uploading artist music in the near future, but my questions is  am i able to link this artist account with...

TRIPPSOCTOBER

Visitor

719 Views

2 replies

0 likes

Account
  • 719 Views
  • 2 replies
  • 0 likes

Superuser Contribution Massive amount of unavailable songs in Kazakhstan

Problem started not a while ago. It seems that in Kazakhstan region specifically, something messed up and many songs from various artists are not available now. And I really mean that the amount of unavailable songs are massive, because I got Russian...

Visitor

Problem started not a while ago. It seems that in Kazakhstan region specifically, something messed up and many songs from various artists are not available now. And I really mean that the amount of u...

Cafeandflo

Visitor

126 Views

2 replies

2 likes

Account
Premium
  • 126 Views
  • 2 replies
  • 2 likes

Superuser Contribution No “Your Updates” Notifications when people follow me or save a playlist

Plan Premium Country USA Device iPhone 14 Operating System IOS 26.4.2 My Question or Issue: I am no longer seeing the blue “Your Updates” dot or getting updates in this section of the app when people follow me or when followers save playlist. However...

Casual Listener

Plan Premium Country USA Device iPhone 14 Operating System IOS 26.4.2   My Question or Issue: I am no longer seeing the blue “Your Updates” dot or getting updates in this sec...

Puglifiled

Roadie

1190 Views

8 replies

1 likes

Account
  • 1190 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify AI chat beta disappeared after dismissing prompt, now only opens AI DJ

PlanPremiumCountryUSA DeviceiPhone 15Operating SystemMost recent My Question or IssueI’m having an issue with the new “Talk to Spotify to discover and shape your listening” AI feature.The prompt appeared in my Spotify app, so it looked like my accoun...

Music Fan

Plan Premium Country USA   Device iPhone 15 Operating System Most recent   My Question or Issue I’m having an issue with the new “Talk to Spotify to discover and shape your liste...

WolverZor

Visitor

1255 Views

18 replies

0 likes

Account
Premium
  • 1255 Views
  • 18 replies
  • 0 likes

Has my account been hacked?

PlanPremiumCountryBritish Columbia, CanadaDevice(iPhone 13)Operating System(iOS 26.6.2)When I deleted my app to fix an issue with the Apple Carplay, when I went back in, I got a weird message saying that a random song from a guy named Baljot Kang off...

Regular

  Plan Premium Country British Columbia, Canada Device (iPhone 13) Operating System (iOS 26.6.2) When I deleted my app to fix an issue with the Apple Carplay, when I went back in, I g...

Billy-J

Spotify Star

26 Views

1 replies

0 likes

Account
  • 26 Views
  • 1 replies
  • 0 likes

Solved!! Are you charged tax in NY state/New York?

Hi everyone! If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage? For some reason, Spotify is being sketchy and not sharing this information. Thank you so much, I rea...

Casual Listener

Hi everyone!   If you're in New York state/NY, does Spotify charge you sales tax? And if so and it's not too much trouble, do you know what percentage?    For some reason, Spotify ...

cynthia592

Visitor

5064 Views

5 replies

0 likes

Account
Subscription
  • 5064 Views
  • 5 replies
  • 0 likes

Superuser Contribution adding partner in family account

Hello,so here's the situation : me and my partner are in spain for a couple of months. we are registerd in belgium, our official adres is still there. so we took a family account here in spain, but i cannot add my partner with the invitation link, it...

Casual Listener

Hello, so here's the situation : me and my partner are in spain for a couple of months. we are registerd in belgium, our official adres is still there. so we took a family account here in spain, but...

Joan

Moderator

48 Views

3 replies

1 likes

Account
  • 48 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution How do I turn off the DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

Regular

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...

Jakolien

Casual Listener

107299 Views

61 replies

186 likes

Other
  • 107299 Views
  • 61 replies
  • 186 likes

Audiobook listening hours short changed

Plan PremiumCountry DeviceiphoneOperating System My Question or IssueI got a message saying I was out of listening hours. When I look on my plan, it tells me I have used only 13 of my 15 hours. I chose two books at the beginning of the month that tot...

Visitor

Plan  Premium Country   Device iphone Operating System     My Question or Issue I got a message saying I was out of listening hours. When I look on my plan, it tells me ...

Billy-J

Spotify Star

30 Views

1 replies

0 likes

Account
  • 30 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

Newbie

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...

Blueshirt

Gig Goer

21855 Views

30 replies

15 likes

  • 21855 Views
  • 30 replies
  • 15 likes

Superuser Contribution im a spotify premium subscriber. how do i set up access to my account on my phone ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Novy

Moderator

129 Views

3 replies

0 likes

  • 129 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback stops around the 30 second mark

PlanFreeCountryCanadaDeviceBoth Iphone12 and an Acer PCOperating SystemIOS, Windows My Question or IssueAll songs on my phone and pc will stop playing at the ~30 sec mark

Visitor

  Plan Free Country Canada Device Both Iphone12 and an Acer PC Operating System IOS, Windows   My Question or Issue All songs on my phone and pc will stop playing at the ~30 sec ...

Joan

Moderator

179 Views

1 replies

0 likes

Other
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chat feature completely missing and streaming statistics broken/empty on my account

Hi everyone,I'm having a severe issue with my Spotify account where the in-app chat feature has completely disappeared from my menu. I cannot send or receive any messages, and when friends try to write to me, they get an error saying the chat cannot ...

Newbie

Hi everyone, I'm having a severe issue with my Spotify account where the in-app chat feature has completely disappeared from my menu. I cannot send or receive any messages, and when friends try to w...

Ivelina

Moderator

185 Views

1 replies

1 likes

Account
  • 185 Views
  • 1 replies
  • 1 likes

Somone hacked my account and joined my Family Plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jcpack

Visitor

5063 Views

6 replies

1 likes

Account
Login
Premium
Security
Subscription
  • 5063 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution How do I cancel when I’ve lost access to my email account .

I had it linked to an old email account I no longer have access to. How do I cancel the account and the subscription? Is there a Spotify team I can contact directly to sort this for me?

Visitor

I had it linked to an old email account I no longer have access to. How do I cancel the account and the subscription? Is there a Spotify team I can contact directly to sort this for me?

jasmine_charlotte67

Visitor

28902 Views

8 replies

1 likes

  • 28902 Views
  • 8 replies
  • 1 likes

Superuser Contribution I forgot to log out from a foreign hotel

PlanPremiumCountryPolandDeviceOperating System My Question or IssueSo on holiday I was on Cyprus in a hotel and I clicked the cast option and noticed that my spotify connect is showing the tv so I clicked it and the smart TV from philips automaticall...

Newbie

Plan Premium Country Poland Device Operating System   My Question or Issue So on holiday I was on Cyprus in a hotel and I clicked the cast option and noticed that my spotify connect is s...

Ivelina

Moderator

187 Views

1 replies

0 likes

Account
  • 187 Views
  • 1 replies
  • 0 likes