Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76330 Views

28 replies

0 likes

  • 76330 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94165 Views

9 replies

2 likes

Account
Login
  • 94165 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can’t Access Old Account Because Email Was Deleted - Please Help Delete My Account

Hi Spotify Team and Community,I hope you’re doing great. I’m trying to get some help with an old account that I want to delete, but I have an issue. A while ago, I created a Spotify account using an email address that I no longer have access to, I de...

Casual Listener

Hi Spotify Team and Community, I hope you’re doing great. I’m trying to get some help with an old account that I want to delete, but I have an issue. A while ago, I created a Spotify account using a...

Joan

Moderator

100 Views

3 replies

0 likes

Account
  • 100 Views
  • 3 replies
  • 0 likes

Superuser Contribution Close my comunity account

Hello world! So pretty immediately I've relized that staring this "Spotify Community" account on top of my subscription was a bad idea, and I want to close the community account so I dont ever get emails about what goes on here. I DON'T want to cance...

Casual Listener

Hello world!   So pretty immediately I've relized that staring this "Spotify Community" account on top of my subscription was a bad idea, and I want to close the community account so I dont ev...

Yordan

Moderator

26 Views

1 replies

0 likes

Account
  • 26 Views
  • 1 replies
  • 0 likes

Can't Merge my Artist and profile account because I can't join my team

PlanFree (For Premium)CountryPhilippinesDevicePCOperating SystemWindows 11 My Question or IssuePlease help me, it says that - "You're not on any teams yet." in Spotify Manage, but when i am searching/clicking on my own Artist name in (Which artist te...

Newbie

Plan Free (For Premium) Country Philippines Device PC Operating System Windows 11   My Question or Issue Please help me, it says that - "You're not on any teams yet." in Spotify Manage...

16 Views

0 replies

0 likes

Account
  • 16 Views
  • 0 replies
  • 0 likes

Solved!! How Can I Login My Artist Account

I have a artist name but I can't login to it. It's says I need to have artist website what does that mean?

Regular

I have a artist name but I can't login to it. It's says I need to have artist website what does that mean?

Leanthekidd

Casual Listener

4770 Views

14 replies

0 likes

  • 4770 Views
  • 14 replies
  • 0 likes

spotify you're out of offline devices

Guys, I have a problem, when i try to download content from the Android app it says this ---> Spotify you're out of offline devices. I tried everything i could, but the problem remained.

Newbie

Guys, I have a problem, when i try to download content from the Android app it says this ---> Spotify you're out of offline devices. I tried everything i could, but the problem remained.

Billy-J

Spotify Star

34 Views

1 replies

0 likes

Other
Premium
  • 34 Views
  • 1 replies
  • 0 likes

Unlinking devices

Plan: PremiumOS: W10 Hello,I'd like to know if it's possible to unlink a device from the user area, as I plan to format the computer, and I understand this is a good practice.If this isn't possible, please suggest other alternatives.Thank you in adva...

Visitor

Plan: Premium OS: W10   Hello, I'd like to know if it's possible to unlink a device from the user area, as I plan to format the computer, and I understand this is a good practice. If this i...

Billy-J

Spotify Star

20 Views

1 replies

0 likes

Account
Premium
  • 20 Views
  • 1 replies
  • 0 likes

Solved!! Can't edit login methods

PlanPremiumCountryUSADevicePC - Opera/Chrome browserOperating SystemWindows 11 My Question or IssueI currently log in to Spotify through Facebook, but I want to add an email and password. I entered my email and it was fine, but when submitting the pa...

Casual Listener

Plan Premium Country USA Device PC - Opera/Chrome browser Operating System Windows 11   My Question or Issue I currently log in to Spotify through Facebook, but I want to add an email ...

Billy-J

Spotify Star

88 Views

3 replies

0 likes

Account
Security
  • 88 Views
  • 3 replies
  • 0 likes

Superuser Contribution HELP

Want to open a new Premium Individual.Will I be able to play music in my car as well as at home.

Visitor

Want to open a new Premium Individual. Will I be able to play music in my car as well as at home. 

Ivelina

Moderator

45 Views

1 replies

0 likes

  • 45 Views
  • 1 replies
  • 0 likes

Solved!! Duo Plan Says I'm In A Different Country

Plan: DuoCountry: CanadaDevice: Macbook ProOperating SystemmacOS MojaveI'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a different country." I have literally copied and pasted the a...

Casual Listener

Plan: Duo Country: Canada Device: Macbook Pro Operating System macOS Mojave I'm trying to accept the Duo invitation my wife just sent, but it says "It looks like you’re trying to join Duo from a...

MisterPeter93

Visitor

32520 Views

9 replies

0 likes

Account
Security
  • 32520 Views
  • 9 replies
  • 0 likes

spotify for artists

hello i used to have an old spotify for artists profile but i dont use it anymore and i logged in with my new artist name but when i log into it it shows my old artist profile cant access it can you please help with this ASAPCountryukDevicePC My Ques...

Visitor

hello i used to have an old spotify for artists profile but i dont use it anymore and i logged in with my new artist name but when i log into it it shows my old artist profile cant acc...

Maxim

Spotify Star

40 Views

1 replies

0 likes

Account
Login
Other
  • 40 Views
  • 1 replies
  • 0 likes

Account

Where is my freakin account number?

Newbie

Where is my freakin account number?

Billy-J

Spotify Star

52 Views

1 replies

0 likes

  • 52 Views
  • 1 replies
  • 0 likes

Spotify don'T work

I have Spotify for a lot of years but i can't use It now. The button "play" don'T work. I try to unistall the app and install other time however It don't work.Could you help me please?

Visitor

I have Spotify for a lot of years but i can't use It now. The button "play" don'T work. I try to unistall the app and install other time however It don't work. Could you help me please?

Billy-J

Spotify Star

68 Views

1 replies

0 likes

  • 68 Views
  • 1 replies
  • 0 likes

I can't log into my Spotify account.

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe email I used to log into my Spotify account has been disabled and there is no way to recover it. How can I log back into my account?

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The email I used to log into my Spotify account has ...

Billy-J

Spotify Star

81 Views

3 replies

0 likes

Account
Login
  • 81 Views
  • 3 replies
  • 0 likes

Country change - help article not working

PlanFree/PremiumCountryFrance/UKDeviceMacbook ProOperating SystemTahoe 26.1 My Question or Issue I'm trying to change my country after moving back from the UK to France. I can't update my payment method to a UK card and I can't change my region, with...

Casual Listener

Plan Free/Premium Country France/UK Device Macbook Pro Operating System Tahoe 26.1   My Question or Issue   I'm trying to change my country after moving back from the UK to Franc...

louisespotuk

Casual Listener

169 Views

4 replies

0 likes

Subscription
  • 169 Views
  • 4 replies
  • 0 likes

I can't change my country despite me being in a different country

Plan: Free Country: Kenya Device: iPad Air, iPhone 14 Pro Max, Acer Nitro 5 AN515-53 Operating System: iPad OS 18.7.1, iOS 18.7.1, Windows 11 My Question or Issue:Hello. I recently relocated from Canada to Kenya. I had a student plan that started in ...

Casual Listener

Plan: Free   Country: Kenya   Device: iPad Air, iPhone 14 Pro Max, Acer Nitro 5 AN515-53   Operating System: iPad OS 18.7.1, iOS 18.7.1, Windows 11   My Question or I...

Billy-J

Spotify Star

115 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 115 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution deactivate spotify connect

I have Spotify running on two devices: At home and on my phone. Music is playing at home. When I'm on the road, I listen to podcasts on my phone. Unbearably, Spotify syncs the current playlist across devices. There is no way to disable remote control...

Casual Listener

I have Spotify running on two devices: At home and on my phone. Music is playing at home. When I'm on the road, I listen to podcasts on my phone. Unbearably, Spotify syncs the current playlist across...

stepansv

Visitor

6863 Views

7 replies

5 likes

  • 6863 Views
  • 7 replies
  • 5 likes

Where are my messages?

Supposedly the newest update now includes messages, but I can not find them in my account. I even got a notification that I received a message request on spotify, but the notification didn't take me to any messages. PlanPremiumCountry Device(iPhone 8...

Visitor

Supposedly the newest update now includes messages, but I can not find them in my account. I even got a notification that I received a message request on spotify, but the notification didn't take me ...

Anyk17

Spotify Star

54 Views

1 replies

0 likes

Account
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me listen to any music after I left premium after 3 years

So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever including playlists or even regular radio music. So I'll ...

Visitor

So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever includ...

Ovamo

Visitor

8034 Views

6 replies

0 likes

Account
Free
Premium
  • 8034 Views
  • 6 replies
  • 0 likes

Spotify Support Ignoring Inactive Account Refund Request

PlanPremiumCountryUSA My Question or Issue I discovered I had an inactive Spotify account with premium that I've been paying monthly for since March of 2024 that was linked to my Facebook. I use another Spotify account with a Duo premium plan that pr...

Visitor

Plan Premium Country USA   My Question or Issue   I discovered I had an inactive Spotify account with premium that I've been paying monthly for since March of 2024 that was linked to...

70 Views

0 replies

0 likes

Account
  • 70 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...

marslu87

Newbie

598699 Views

1003 replies

116 likes

Account
  • 598699 Views
  • 1003 replies
  • 116 likes