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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171225 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171225 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11314 Views
  • 6 replies
  • 11 likes
  • Security
  • 11314 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515339 Views
  • 986 replies
  • 112 likes
  • Account
  • 515339 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125906 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125906 Views
  • 74 replies
  • 12 likes

Waiting on new debit card; Failed payment.

Does anyone know how long Spotify will keep premium once payment fails to go through? Also, if premium expires, will the student discount still work when I am able to pay again? Backstory: Recently I lost my debit card and had to cancel the card. Bec...

  • Newbie
  • Does anyone know how long Spotify will keep premium once payment fails to go through? Also, if premium expires, will the student discount still work when I am able to pay again?     Back...
  • osornios
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Someone hacked my account

Someone changed my email in my account to "jch@jacobchristiansen.dk" and my password.Now I cannot change the email as it requires the password. I can log in using the Facebook login, but I cannot change anything from my profile as it requires the pas...

  • Casual Listener
  • Someone changed my email in my account to "jch@jacobchristiansen.dk" and my password. Now I cannot change the email as it requires the password. I can log in using the Facebook login, but I cannot c...
  • kbrooksc
  • Community Legend
  • 487 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 487 Views
  • 3 replies
  • 0 likes

Accidental double payment to one account

Hi I have been emailing back and forth with spotify and have just cancelled my credit card to have a payment stopped. I tried to sign up for the premium service for 0.99c on my spotify account. When I clicked on the advertisement it brought me to a p...

  • Newbie
  • Hi    I have been emailing back and forth with spotify and have just cancelled my credit card to have a payment stopped.   I tried to sign up for the premium service for 0.99c on m...
  • KatesHere
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Premium issues

“Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.”What can i do

  • Casual Listener
  • “Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.” What can i do 
  • KatesHere
  • Community Legend
  • 320 Views
  • 5 replies
  • 0 likes
  • Premium
  • 320 Views
  • 5 replies
  • 0 likes

Problem opening message function

I can not open my message function in the Spotify software (for PC, latest update, Premium) the `thinking' cirkel just spins around. It's been like this for a while now. Apreciate your help, awaiting a important chat thru that function so I would be ...

  • Newbie
  • I can not open my message function in the Spotify software (for PC, latest update, Premium) the `thinking' cirkel just spins around.   It's been like this for a while now.   Apreciate y...
  • Nico
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 252 Views
  • 1 replies
  • 0 likes

Spotify Premium Problem

I have Spotify Premium since 1 year and a half ago, I never had a problem till last sunday when I got a message saying that I havent upgrated it yet, it had to be paid on 14 March, on that day I had the money on my account and Spotify didnt credited ...

  • Regular
  • I have Spotify Premium since 1 year and a half ago, I never had a problem till last sunday when I got a message saying that I havent upgrated it yet, it had to be paid on 14 March, on that day I had ...
  • OviiiOne
  • Community Legend
  • 1264 Views
  • 20 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1264 Views
  • 20 replies
  • 0 likes

Solved!! [QUESTION] What is the best way to secure my Spotidy premium account ?

My account has been recently hacked. I got it back thanks to the very helpful people from the Customer Support. I have now put in a complex and long password to protect it and planning to change it on a regular basis. Are there other things you guy k...

  • Casual Listener
  •   My account has been recently hacked.  I got it back thanks to the very helpful people from the Customer Support.   I have now put in a complex and long password to prot...
  • zztuf
  • Casual Listener
  • 2137 Views
  • 2 replies
  • 0 likes
  • Security
  • 2137 Views
  • 2 replies
  • 0 likes

Remove offline device isnt working

Can someone please just remove my Samsung Galaxy S5 from my offline device list please, the settings arent working on the website and im going on holidays tommorow and want to put music onto my new S7.

  • Casual Listener
  • Can someone please just remove my Samsung Galaxy S5 from my offline device list please, the settings arent working on the website and im going on holidays tommorow and want to put music onto my new S...
  • KatesHere
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 541 Views
  • 1 replies
  • 0 likes

HELP! NEED A WAY TO TRANSFER/IMPORT/SYNC/DOWNLOAD ALL MUSIC NOT JUST PLAYLISTS BETWEEN ACCOUNTS

i really need help figuring out a way to TRANSFER/IMPORT/SUNC/DOWNLOAD all my music not just playlists to another account!!! we have been sharing an account for months but it sucked because we couldn't use it on 2 different devices. so we upgraded to...

  • Newbie
  • i really need help figuring out a way to TRANSFER/IMPORT/SUNC/DOWNLOAD all my music not just playlists to another account!!! we have been sharing an account for months but it sucked because we couldn...
  • KatesHere
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

UNKNOWN PAYMENT

I checked my account transactions and it says i payed for spotify 9.99 euro , i called my bank they said im subscribed , i check two on my spotify accounts and my card details arent even entered, how could someone have my card details to pay for spot...

  • Casual Listener
  • I checked my account transactions and it says i payed for spotify 9.99 euro , i called my bank they said im subscribed , i check two on my spotify accounts and my card details arent even entered, how...
  • Lottiedottie411
  • Newbie
  • 745 Views
  • 4 replies
  • 1 likes
  • Security
  • 745 Views
  • 4 replies
  • 1 likes

If i accidentally deleted my spotify account, does that automatically cancel my subscription?

If i accidentally deleted my spotify account, does that automatically cancel my subscription? I mean, will auto-renewal still apply? Or does that automatically cancel my subscription to premium?Thank you!

  • Newbie
  • If i accidentally deleted my spotify account, does that automatically cancel my subscription? I mean, will auto-renewal still apply? Or does that automatically cancel my subscription to premium? Tha...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 316 Views
  • 1 replies
  • 0 likes

cannot get student discount on spotify premium

Hi I am trying to get spotify premium with my student discount from unidays but every time I try it says 'oops something went wrong, try again.'

  • Newbie
  • Hi   I am trying to get spotify premium with my student discount from unidays but every time I try it says 'oops something went wrong, try again.'
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Changing counntry

My premium account is about to expire because I cannpt update my card payment to a USA card. I have followed the steps detailed on how to do this but something isn't updating because it just keep getting the same message. I clicked change country to ...

  • Casual Listener
  • My premium account is about to expire because I cannpt update my card payment to a USA card.   I have followed the steps detailed on how to do this but something isn't updating because it just...
  • OviiiOne
  • Community Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 291 Views
  • 3 replies
  • 0 likes

My account got hacked

Hi, i used to login via facebook and somehow someone got into my account and changed my email and password and now i cant lock them out or recover my account. I already sent an email to premium @spotify.com and the contact form doesnt help beacusae t...

  • Newbie
  • Hi, i used to login via facebook and somehow someone got into my account and changed my email and password and now i cant lock them out or recover my account.    I already sent an email t...
  • OviiiOne
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Moved to Canada but still paying in euros

Hi there!i moved from France to Canada, changed my account informations and also changed paying method from french to canadian.But i am still paying in euros... 9,99euros + taxes = 17 $ CAD for my premium subscription Can you help me with this please...

  • Regular
  • Hi there! i moved from France to Canada, changed my account informations and also changed paying method from french to canadian. But i am still paying in euros... 9,99euros + taxes = 17 $ CAD ...
  • Maxim
  • Spotify Star
  • 645 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 645 Views
  • 9 replies
  • 0 likes

Solved!! My only options for Premium are Family. Which I don't want.

Trying to sort out my subscription. I was using family but realised after a year that my family in Ireland can't use spotify as I'm in NZ. So money down the drain for one as nobody was using the extra user. I tried to cancel the family plan and get a...

  • Casual Listener
  • Trying to sort out my subscription. I was using family but realised after a year that my family in Ireland can't use spotify as I'm in NZ. So money down the drain for one as nobody was using the extr...
  • Maxim
  • Spotify Star
  • 500 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 500 Views
  • 3 replies
  • 0 likes

Solved!! change subscription type

Hello! I don't want to cancel my premium account, but I want to change it from a family plan to just a single user. I only see how to cancel my subscription altogether and I can't find any contact details for Spotify to help get this resolved. Please...

  • Newbie
  • Hello!   I don't want to cancel my premium account, but I want to change it from a family plan to just a single user.  I only see how to cancel my subscription altogether and I can't find...
  • luismartur
  • Newbie
  • 739 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 739 Views
  • 2 replies
  • 0 likes

Pending Charge on my bank account, but not getting Premium

Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no receipt for the transaction on my account page. I tried loggi...

  • Newbie
  • Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no ...
  • Jason
  • Spotify Legend
  • 1095 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 1095 Views
  • 7 replies
  • 0 likes

Card Expired 18 months ago

Im getting an email saying my payment card has expired, however the card im using is good until 12/17. It seems Spotify are using my old card which expired on 11/14. How are they allowed to take payments off an expired card for so long? Is this commo...

  • Casual Listener
  • Im getting an email saying my payment card has expired, however the card im using is good until 12/17.   It seems Spotify are using my old card which expired on 11/14. How are they allowed to ...
  • toutski
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 398 Views
  • 2 replies
  • 0 likes

Charged in Euros for Canadian subscription

So I switched my payment method recently (to paypal from a credit card) and I was charged for my first month of subscription in Euros. I live in Canada so the exchange rate made my charge for a Premium subscription about $16.96 instead of $10.00 CAD ...

Screen Shot 2015-09-14 at 10.31.13 PM copy.jpg
  • Newbie
  • So I switched my payment method recently (to paypal from a credit card) and I was charged for my first month of subscription in Euros. I live in Canada so the exchange rate made my charge for a Premi...
  • blakdawg
  • Casual Listener
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 521 Views
  • 1 replies
  • 0 likes