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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82889 Views

29 replies

0 likes

  • 82889 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103729 Views

10 replies

3 likes

Account
Login
  • 103729 Views
  • 10 replies
  • 3 likes

Move to Indonesia - change payment type and country

Hey there, I'm a Belgian premium user of spotify since almost 4 years.Always very happy about this solution that I recommend to everybody.I live in Indonesia now for the last 2 years and continue to use my Belgian spotify account since that time with...

Casual Listener

Hey there,   I'm a Belgian premium user of spotify since almost 4 years. Always very happy about this solution that I recommend to everybody. I live in Indonesia now for the last 2 years and...

ryanmedia

Roadie

548 Views

1 replies

0 likes

Account
Premium
  • 548 Views
  • 1 replies
  • 0 likes

Cancelled Premium on day of supposed renewal

My renewal date was set on 30th March, today, and i just cancelled the subscription. Will i still be charged the $9.90 for the month? Im worried that because i cancelled on the renewal date, they might already have processed my renewal and charged to...

Newbie

My renewal date was set on 30th March, today, and i just cancelled the subscription. Will i still be charged the $9.90 for the month?   Im worried that because i cancelled on the renewal date,...

ryanmedia

Roadie

509 Views

1 replies

0 likes

Account
Premium
Subscription
  • 509 Views
  • 1 replies
  • 0 likes

Solved!! cant log in

Cant log in wont accept when i try to goto forgotten password even though i havnt. Taken my card details before. Am i being ripped off? Not happy facebook will know

Casual Listener

Cant log in wont accept when i try to goto forgotten password even though i havnt. Taken my card details before. Am i being ripped off? Not happy facebook will know

MattSuda

Spotify Star

1073 Views

5 replies

0 likes

Login
  • 1073 Views
  • 5 replies
  • 0 likes

Account deleted?

So for the last 3 days i havent been able to log into spotify while online at all, otherwise it would kick me back to the log in page. As of 30 minutes ago however, i decided to try reinstalling the app to see if it would fix it. Now apparently my ac...

Casual Listener

So for the last 3 days i havent been able to log into spotify while online at all, otherwise it would kick me back to the log in page.  As of 30 minutes ago however, i decided to try reinstallin...

MattSuda

Spotify Star

548 Views

3 replies

0 likes

Account
Login
  • 548 Views
  • 3 replies
  • 0 likes

finding the player

Just finding my way back into Spotify and I have a very basic problem - how do I get from my account page to the search-and-play page? I guess there must be a quick link there somewhere but I am blowed if I can see it.

Casual Listener

Just finding my way back into Spotify and I have a very basic problem - how do I get from my account page to the search-and-play page?  I guess there must be a quick link there somewhere but I a...

ryanmedia

Roadie

662 Views

1 replies

0 likes

Login
  • 662 Views
  • 1 replies
  • 0 likes

Getting back to my normal premium account

I have the Spotify premium for a while but actually never used it... What if I want my normal premium account back? What should I do? Or should I just cancel my account again and star over?Thank you!!

Newbie

I have the Spotify premium for a while but actually never used it... What if I want my normal premium account back? What should I do? Or should I just cancel my account again and star over? Thank ...

ryanmedia

Roadie

338 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 338 Views
  • 1 replies
  • 0 likes

cancel account

I was wondering how someone can cancel their spotify account

Newbie

I was wondering how someone can cancel their spotify account

Maxim

Spotify Star

344 Views

1 replies

0 likes

Account
  • 344 Views
  • 1 replies
  • 0 likes

Unauthorized subscription!

Merhaba,Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çekiliyor. Kart bilgilerim sistemden temizlenmemiş ve kul...

Casual Listener

Merhaba, Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çeki...

Maxim

Spotify Star

461 Views

3 replies

0 likes

Other
Subscription
  • 461 Views
  • 3 replies
  • 0 likes

Account hacked, e-mail changed and music being played on unknown device

My account has been breached apparently. When I woke up today I noticed someone playing weird Anime music on my account. It was also on somebody else's PC. He quickly changed the e-mail when he noticed I keeped stopping his music. Luckily I was just ...

Casual Listener

My account has been breached apparently. When I woke up today I noticed someone playing weird Anime music on my account. It was also on somebody else's PC. He quickly changed the e-mail when he notic...

MattSuda

Spotify Star

798 Views

3 replies

0 likes

Account
  • 798 Views
  • 3 replies
  • 0 likes

cannot put in credit card information

I cannot change my credit card information, I have a new card and need to change it. Please help.

Visitor

I cannot change my credit card information, I have a new card and need to change it. Please help.

Maxim

Spotify Star

1076 Views

7 replies

0 likes

Account
Subscription
  • 1076 Views
  • 7 replies
  • 0 likes

My Songs and My Albums do not load

It keeps with the spinning wheel and gives me no error (but does not load either.I've tried rebooting the phone, toggling offline mode - but nothing works.I use the latest version for Android.I have premium and I guess I have around 400-600 songs und...

Casual Listener

It keeps with the spinning wheel and gives me no error (but does not load either. I've tried rebooting the phone, toggling offline mode - but nothing works. I use the latest version for Android...

Leobromberg

Casual Listener

384 Views

1 replies

0 likes

Premium
  • 384 Views
  • 1 replies
  • 0 likes

Remove all devices

Hi, I have a problem my mom and two of my friends are using my spotify and I am paying for it can all my devices please be removed

Newbie

Hi, I have a problem my mom and two of my friends are using my spotify and I am paying for it can all my devices please be removed

Maxim

Spotify Star

346 Views

1 replies

0 likes

Other
  • 346 Views
  • 1 replies
  • 0 likes

I unsubscribed but still got charged

I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)

Casual Listener

I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)

Maxim

Spotify Star

558 Views

3 replies

0 likes

Premium
Subscription
  • 558 Views
  • 3 replies
  • 0 likes

Payment

Hello, I tried to cancelled my premium subscription 2 times last month but It did not work because I have been charged 11.49 $ this month. I would like to have my money back for this month, and if you can also make sure I wont be charged again next m...

Newbie

Hello, I tried to cancelled my premium subscription 2 times last month but It did not work because I have been charged 11.49 $ this month. I would like to have my money back for this month, and ...

Maxim

Spotify Star

441 Views

1 replies

0 likes

Account
Premium
Subscription
  • 441 Views
  • 1 replies
  • 0 likes

You are listening on... another device.

Hi - I started having an issue this morning when I was listening ti Spotify on my phone (android device) and I get a notification saying "You are listening on Katie's Iphone". I do not know who Katie is, nor have an iPhone. I logged into my account o...

Newbie

Hi - I started having an issue this morning when I was listening ti Spotify on my phone (android device) and I get a notification saying "You are listening on Katie's Iphone". I do not know who Katie...

Maxim

Spotify Star

7732 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 7732 Views
  • 1 replies
  • 0 likes

Extending availability to MEA region

Hey there good ppl of Spotify,I would like to propose that you please extend your services to the MEA region, because of the immense need for a service like Spotify here.I personally know that a lot of people go through a very hard time to be able to...

Newbie

Hey there good ppl of Spotify, I would like to propose that you please extend your services to the MEA region, because of the immense need for a service like Spotify here. I personally know that a ...

Maxim

Spotify Star

336 Views

1 replies

0 likes

Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Email change

Good morning, I received an email this morning saying that i had changed my email pedrin-pelota@hotmail.com to michaelwoodhall41@gmail.com . It was not me who changed this email, please help me !

Newbie

Good morning, I received an email this morning saying that i had changed my email pedrin-pelota@hotmail.com to michaelwoodhall41@gmail.com . It was not me who changed this email, please help me !&nbs...

Maxim

Spotify Star

367 Views

1 replies

0 likes

Account
  • 367 Views
  • 1 replies
  • 0 likes

Billing Problems

I've been billed twice for the same account in two days. HELP!!

Casual Listener

I've been billed twice for the same account in two days. HELP!!

OviiiOne

Community Legend

486 Views

3 replies

0 likes

Account
  • 486 Views
  • 3 replies
  • 0 likes

Mudanca de pais

Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve sent an email to spotify, somebody answer me asking ...

Newbie

Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve s...

user-removed

Not applicable

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

HELP PLEASE I'm not abroad

Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!

Casual Listener

Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!

osornios

Spotify Star

912 Views

3 replies

0 likes

Login
  • 912 Views
  • 3 replies
  • 0 likes