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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422573 Views
  • 965 replies
  • 108 likes
  • Account
  • 422573 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Unlink account from Facebook

Hello, I signed up to Spotify using my Facebook account ages ago. I now want to deactivate my Facebook account, but can't because every time I use Spotify it activates again! How can I unlink the two? I can't even submit a question on the contact us ...

  • Newbie
  • Hello,   I signed up to Spotify using my Facebook account ages ago. I now want to deactivate my Facebook account, but can't because every time I use Spotify it activates again!   Ho...
  • TheVoidK
  • Newbie
  • 41165 Views
  • 14 replies
  • 6 likes
  • 41165 Views
  • 14 replies
  • 6 likes

Says I'm abroad when I'm not

I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country

  • Newbie
  • I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country
  • KatesHere
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Account
  • 397 Views
  • 1 replies
  • 0 likes

I want to get reimbursed

I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?

  • Newbie
  • I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?
  • KatesHere
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 453 Views
  • 1 replies
  • 0 likes

$0.99 for 3 months offer - monthly fee after?

The email states $9.99 per month after the 3 month introductory offer, but when I tap on the link to "Go Offline", it says $11.99 per month?? How much does it really cost???

  • Casual Listener
  • The email states $9.99 per month after the 3 month introductory offer, but when I tap on the link to "Go Offline", it says $11.99 per month?? How much does it really cost???
  • Sarah189
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 419 Views
  • 2 replies
  • 0 likes

Solved!! Customer Service?

Hi. Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.

  • Newbie
  • Hi.   Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.
  • kbrooksc
  • Community Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 618 Views
  • 1 replies
  • 0 likes

Link old free account to new subscription account

I have a old free account that I want to merge to my new subscription account, how?

  • Newbie
  • I have a old free account that I want to merge to my new subscription account, how?
  • kbrooksc
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 451 Views
  • 1 replies
  • 0 likes

Subscribed to Premium, But not getting charged for the subscription.

So I first subscribed for Spotify Premium on 12/28/2015 to get the 3 months of Premium for $0.99 deal, then after the three months I would get charged the normal Premium ammount. But I just now realized I have only been charged once on the first mont...

  • Casual Listener
  • So I first subscribed for Spotify Premium on 12/28/2015 to get the 3 months of Premium for $0.99 deal, then after the three months I would get charged the normal Premium ammount. But I just now ...
  • kbrooksc
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 349 Views
  • 1 replies
  • 0 likes

Charged but no premium

I was charged $4.99 but i dont have spotify premium? Signed up for the student discout but could not be verified.

  • Newbie
  • I was charged  $4.99 but i dont have spotify premium? Signed up for the student discout but could not be verified.
  • kbrooksc
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 447 Views
  • 1 replies
  • 0 likes

Cannot manage account once logged in

Can log into account thru username/password but when I click on account does not bring up manage just subscription status

  • Newbie
  • Can log into account thru username/password but when I click on account does not bring up manage just subscription status
  • kbrooksc
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
  • 439 Views
  • 1 replies
  • 0 likes

Want to stop getting charged

I've never subscribed to Spotify and I get charged 11$ a month . I just realised and I don't know how to stop Spotify from taking my money. I don't use it. I've used it a few days in August and my playlists got deleted and it never ever worked . I'm ...

  • Newbie
  • I've never subscribed to Spotify and I get charged 11$ a month . I just realised and I don't know how to stop Spotify from taking my money. I don't use it. I've used it a few days in August and my pl...
  • kbrooksc
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 539 Views
  • 1 replies
  • 0 likes

I'm getting charged without buying any subscription.

So today, I got charged today for $5 on my card. Checked my account, both is on free. Checked my receipts, both got nothing.

  • Newbie
  • So today, I got charged today for $5 on my card.   Checked my account, both is on free. Checked my receipts, both got nothing.  
  • kbrooksc
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! I didn't get my free trial after upgrading to premium

Hi, I saw an ad on facebook about a 60 day free trial if I upgraded to premium. I clicked the link, upgraded to Spotify premium only to be immediately charged. How are my two free months activated? Here is a screenshot of the ad that I put on my save...

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  • Regular
  • Hi,   I saw an ad on facebook about a 60 day free trial if I upgraded to premium. I clicked the link, upgraded to Spotify premium only to be immediately charged. How are my two free months act...
  • _mallobot
  • Regular
  • 3656 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 3656 Views
  • 10 replies
  • 0 likes

Spotify not working correctly

I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listened to before. I have never had any problem like thi...

  • Casual Listener
  • I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listen...
  • battlecruiser12
  • Casual Listener
  • 524 Views
  • 1 replies
  • 0 likes
  • Other
  • 524 Views
  • 1 replies
  • 0 likes

HAVE BEEN CHARHED FOR PREMIUM BUT AM NOT!!

Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR

  • Newbie
  • Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR 😠
  • OviiiOne
  • Community Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • Account
  • 611 Views
  • 1 replies
  • 0 likes

Re-subscription

Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!

  • Newbie
  • Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!
  • OviiiOne
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 585 Views
  • 1 replies
  • 0 likes

Can't use premium

I have a premium account and after the update I can't use it on my phone and it is telling that I have a free account. Log in on the web, I have a premium account!!what to do Can you please reply as soon as possible

  • Casual Listener
  • I have a premium account and after the update I can't use it on my phone and it is telling that I have a free account.   Log in on the web, I have a premium account!! what to do   Can ...
  • LorenzoPolak
  • Casual Listener
  • 2017 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 2017 Views
  • 2 replies
  • 0 likes

CC Payment System Not Working Correctly

The card that I'd been using for my premium subscription was cancelled by the bank, due to the Target breach. I received a new card, and want to update my payment information. However, when I enter the card number the form moves me out of the CC numb...

  • Newbie
  • The card that I'd been using for my premium subscription was cancelled by the bank, due to the Target breach.  I received a new card, and want to update my payment information.  However, wh...
  • TarynElizabeth
  • Newbie
  • 4350 Views
  • 10 replies
  • 4 likes
  • 4350 Views
  • 10 replies
  • 4 likes

Solved!! Spotify Student

Hi Spotify Community,I have only just become aware that I can continue to claim my NUS discount into my second academic year and beyond.Could this be applied to my account retrospectively please?Thanks,

  • Regular
  • Hi Spotify Community, I have only just become aware that I can continue to claim my NUS discount into my second academic year and beyond. Could this be applied to my account retrospectively ple...
  • Whiteroam
  • Regular
  • 1631 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1631 Views
  • 6 replies
  • 0 likes

Solved!! Lost 500+ Followers

My account for artist Sixes-C was just verified and I noticed I have just lost 500+ followers. That is not making me very happy at all as i thought i was growing my client base. Please look into this and solve the issue, thank you.

  • Regular
  • My account for artist Sixes-C was just verified and I noticed I have just lost 500+ followers. That is not making me very happy at all as i thought i was growing my client base. Please look into this...
  • Sixes-C
  • Regular
  • 1353 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1353 Views
  • 3 replies
  • 0 likes

Why me my offline devices list is empty?

I'm using spotify premium and got a few devices under my account.Recently I plan to check my offline devices to see what device I used under the account. But I found out that the list it is empty? Anybody know why?

  • Casual Listener
  • I'm using spotify premium and got a few devices under my account. Recently I plan to check my offline devices to see what device I used under the account. But I found out that the list it is empty? ...
  • 344 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 344 Views
  • 0 replies
  • 0 likes