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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81343 Views

9 replies

2 likes

Account
Login
  • 81343 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656164 Views

13 replies

4 likes

Account
  • 656164 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737140 Views

18 replies

29 likes

  • 737140 Views
  • 18 replies
  • 29 likes

Spark customer

I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there end is fine. I have tried unlogging and logging bac...

Newbie

I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there ...

Callum221

Music Fan

424 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 424 Views
  • 1 replies
  • 0 likes

Deleted Playlists (Yes, I read the 'read first'. No, it did not help.)

Hi Spotify, I just tried launching the Spotify app after work today to find that I had been logged out and my password disabled. I reset the password to a message saying that I had used "Available offline" on too many devices (impossible as I only ha...

Casual Listener

Hi Spotify,   I just tried launching the Spotify app after work today to find that I had been logged out and my password disabled. I reset the password to a message saying that I had used "Ava...

KatesHere

Community Legend

263 Views

1 replies

0 likes

Login
  • 263 Views
  • 1 replies
  • 0 likes

Subscription

I got a three month subscription for 9.99 it is now the second month and it charged me again

Newbie

I got a three month subscription for 9.99 it is now the second month and it charged me again

245 Views

0 replies

0 likes

Premium
  • 245 Views
  • 0 replies
  • 0 likes

Spotify account

I cancel my Spotify account I was hoping for you Guys to reimbursed my money thank you very much

Newbie

I cancel my Spotify account I was hoping for you Guys to reimbursed my money thank you very much

kbrooksc

Community Legend

293 Views

1 replies

0 likes

Account
  • 293 Views
  • 1 replies
  • 0 likes

Someone else accessing my account

My acccount is tied to Facebook. I've changed my FB password, removed FB access, logged back into Spotify after logging off all sessions. Attempts to set a Spotify password so I can stop using fail. It says it is unable to set the password at this ti...

Newbie

My acccount is tied to Facebook.  I've changed my FB password, removed FB access, logged back into Spotify after logging off all sessions.  Attempts to set a Spotify password so I can stop ...

willrun4fun

Casual Listener

331 Views

1 replies

0 likes

Account
Security
  • 331 Views
  • 1 replies
  • 0 likes

spotify payment issue

Dear spotify, I need your help badly.I moved from india to california, i am a graduate student at california state university chico. so i thought of avaling student premium offer which i paid my 4.99+tax through my card in verification process it's d...

Newbie

Dear spotify,   I need your help badly.I moved from india to california, i am a graduate student at california state university chico. so i thought of avaling student premium offer which i pai...

Freakum

Newbie

648 Views

3 replies

0 likes

Premium
  • 648 Views
  • 3 replies
  • 0 likes

Solved!! Paid thru Apple and app says failed payment

I have email confirmation from Apple for paying the new increased fee but the App made me download from premium to free today. I am paid through Apple up until Mar 2 at which time after reading I will switch to paying through Spotify.I also couldn't ...

Casual Listener

I have email confirmation from Apple for paying the new increased fee but the App made me download from premium to free today. I am paid through Apple up until Mar 2 at which time after reading I wil...

Sebsholer

Casual Listener

571 Views

4 replies

0 likes

Account
Premium
  • 571 Views
  • 4 replies
  • 0 likes

Spotify Linked Facebook Deleted

Earlier today my facebook account was reported and deleted, and it was linked to my Spotify. I cannot sign in at all with spotify now, But i did make a new account. Can i have some help?

Visitor

Earlier today my facebook account was reported and deleted, and it was linked to my Spotify. I cannot sign in at all with spotify now, But i did make a new account. Can i have some help?

kbrooksc

Community Legend

184 Views

1 replies

0 likes

Login
Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Spotify activity not appearing on Facebook

Facebook shows when I update a playlist but not what I listen to, I'm pretty sure I have all the correct features enabled.

Newbie

Facebook shows when I update a playlist but not what I listen to, I'm pretty sure I have all the correct features enabled.

179 Views

0 replies

0 likes

Account
Premium
  • 179 Views
  • 0 replies
  • 0 likes

Premium

I tried the st sudent discount for premium but was charged but it doesn't recognize my email address of school I do not want to upload my photo but I want the premium service, so does that mean my money is just drifting around in limbo

Newbie

I tried the st sudent discount for premium but was charged but it doesn't recognize my email address of school I do not want to upload my photo but I want the premium service, so does that mean my mo...

kbrooksc

Community Legend

283 Views

1 replies

0 likes

Premium
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Ordenar Playlist por orden alfabético

Por favor, quiero ordenar mis playlists por orden alfabético. ¿ Como puedo hacerlo ?.

Regular

Por favor, quiero ordenar mis playlists por orden alfabético. ¿ Como puedo hacerlo ?.

Bittencourt

Spotify Star

5744 Views

5 replies

0 likes

Free
  • 5744 Views
  • 5 replies
  • 0 likes

student discount don´t work

Hey, i tried to get premium with the student discount, but it still don´t work. it says the whole time it is together with another account. i tried everthing, checked every email account it don´t work with any. do you have an idea what i can do? than...

Newbie

Hey, i tried to get premium with the student discount, but it still don´t work. it says the whole time it is together with another account. i tried everthing, checked every email account it don´t wor...

kbrooksc

Community Legend

239 Views

1 replies

0 likes

Premium
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Spotify unexpected cancellation

This really got to my nerves. Im a premium spotify user. I had to do a hard reset on my phone. And after the reset, I installed Spotify back on my phone. I can see all the songs that I've listened to before, but I can't play it offline and I apparent...

Newbie

This really got to my nerves. Im a premium spotify user. I had to do a hard reset on my phone. And after the reset, I installed Spotify back on my phone. I can see all the songs that I've listened to...

kbrooksc

Community Legend

486 Views

1 replies

0 likes

Account
Premium
Subscription
  • 486 Views
  • 1 replies
  • 0 likes

Removing Student Details from Account

Hello, I currently have my student details associated with this account, but I want to remove them from this account and use my student details on a seperate account. Is there any way to do this? I just want premium on my other account, and I'm not g...

Newbie

Hello, I currently have my student details associated with this account, but I want to remove them from this account and use my student details on a seperate account.  Is there any way to do thi...

kbrooksc

Community Legend

3042 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3042 Views
  • 1 replies
  • 0 likes

Country

Hello,I've noticed an album that I like is on Spotify in America. I live in the UK is there a way of listening to it ... I pay for premium ... Is it likely to end up in the UK Spotify Thankyou any help would be appreciated

Newbie

Hello, I've noticed an album that I like is on Spotify in America. I live in the UK is there a way of listening to it ... I pay for premium ... Is it likely to end up in the UK Spotify 😀 Thank...

kbrooksc

Community Legend

311 Views

1 replies

0 likes

Other
  • 311 Views
  • 1 replies
  • 0 likes

Has someone hacked my account?

I was logged off of my premium account earlier then it wouldn't let me log back in. I reset password and now it says there are other devises available.. It comes up as 'LUCA-PC'.. is Luca a name or what as I have never set account link to pc

Casual Listener

I was logged off of my premium account earlier then it wouldn't let me log back in. I reset password and now it says there are other devises available.. It comes up as 'LUCA-PC'.. is Luca a name or w...

Ipatl

Casual Listener

205 Views

1 replies

0 likes

Security
  • 205 Views
  • 1 replies
  • 0 likes

Impossible to delete Spotify account

Hi, I'm trying to permanently delete my Spotify account. Since there is no way of deleting it myself, I've read that you have to e-mail Spotify to do so. The link that I eventually found (by using Google) to contact Spotify is:https://support.spotify...

Casual Listener

Hi,   I'm trying to permanently delete my Spotify account. Since there is no way of deleting it myself, I've read that you have to e-mail Spotify to do so. The link that I eventually found (by...

driveflanger

Community Legend

682 Views

3 replies

0 likes

Account
  • 682 Views
  • 3 replies
  • 0 likes

please help

i just renewed my spotify for the month and when i go on spotify through the app it says i have to pay again? please help

Newbie

i just renewed my spotify for the month and when i go on spotify through the app it says i have to pay again? please help

kbrooksc

Community Legend

293 Views

1 replies

0 likes

Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Paysafecard not selectable as a payment method

I want to buy premium for my account, but everytime I try to click on "paysafecard" on the payment methods it just shows me the standard pay pal screen. I deleted cookies & cache and tried other browsers, but it still doesn't work. I was able to buy ...

Newbie

I want to buy premium for my account, but everytime I try to click on "paysafecard" on the payment methods it just shows me the standard pay pal screen. I deleted cookies & cache and tried other ...

297 Views

0 replies

0 likes

Premium
  • 297 Views
  • 0 replies
  • 0 likes

Empty playlist stuck on loading and impossible to delete them

Hello everybody, recently I added a playlist on my phone but the playlist didn't appear right away so I clicked on "add a new playlist" several times to see it pops. As a result, for this one playlist added more than 20 "phantom" playlist appeared. I...

Newbie

Hello everybody, recently I added a playlist on my phone but the playlist didn't appear right away so I clicked on "add a new playlist" several times to see it pops. As a result, for this one playlis...

user-removed

Not applicable

444 Views

1 replies

0 likes

Other
  • 444 Views
  • 1 replies
  • 0 likes