Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 458 Views
  • 0 replies
  • 7 likes
  • Security
  • 458 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440929 Views
  • 968 replies
  • 108 likes
  • Account
  • 440929 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195964 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195964 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107076 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107076 Views
  • 70 replies
  • 11 likes

Payment Question

I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?

  • Newbie
  • I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?
  • OviiiOne
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

I can't log onto my account.

I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get any type of customer service. They are hiding behind ...

  • Gig Goer
  • I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get an...
  • Samson-91
  • Gig Goer
  • 360 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 360 Views
  • 4 replies
  • 0 likes

Solved!! Activation code,

Hello,Can somebody tell me where I can activate the activation code on Spotify.GreetingsStefan

  • Newbie
  • Hello, Can somebody tell me where I can activate the activation code on Spotify. Greetings Stefan
  • Maxim
  • Spotify Star
  • 41394 Views
  • 1 replies
  • 0 likes
  • Account
  • 41394 Views
  • 1 replies
  • 0 likes

Solved!! Facebook named changed, but not in Spotify!

I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!

  • Newbie
  • I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

My premium subscription appears to be impossible to cancel. HELP PLEASE.

I want to cancel my spotify premium subscription.HOWEVER. When I log in from facebook it says I am on Spotify free.AND There is no option to for me cancel my subscription in the Spotify app.AND, when I go to the App STore/iTunes in the settings on my...

  • Casual Listener
  • I want to cancel my spotify premium subscription. HOWEVER. When I log in from facebook it says I am on Spotify free. AND There is no option to for me cancel my subscription in the Spotify app. A...
  • MaryS
  • Roadie
  • 254 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 3 replies
  • 0 likes

Solved!! Being charged $9.99 instead of $4.99

My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student discount, so I shouldn't be being charged the full...

  • Casual Listener
  • My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student...
  • MaryS
  • Roadie
  • 517 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 517 Views
  • 3 replies
  • 0 likes

Email address already being used

So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always reset the old password and reclaim my old account. ...

  • Newbie
  • So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always ...
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
  • 446 Views
  • 1 replies
  • 0 likes

Paying member now in agony with service

Im a paid member, your service doesn't work after my s5 upgrade. No customer service spotify sucks. Prob gonna cancel after 2 years. Shame on Spotify for such horrible service...

  • Newbie
  • Im a paid member, your service doesn't work after my s5 upgrade. No customer service spotify sucks. Prob gonna cancel after 2 years. Shame on Spotify for such horrible service...
  • MaryS
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Somehow I can't use my actual email for Spotify.

My Spotify account is linked with my Facebook, but the email Spotify has on file is incorrect. Therefore, I didnt receive an email that my trial was going to end. I got a new .99 cent premium trial in my actual email and tried to use it, but I still ...

  • Newbie
  • My Spotify account is linked with my Facebook, but the email Spotify has on file is incorrect. Therefore, I didnt receive an email that my trial was going to end. I got a new .99 cent premium trial i...
  • Maxim
  • Spotify Star
  • 281 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 281 Views
  • 2 replies
  • 0 likes

Account Removal

Hello,I have been trying to delete my account today with little success. I sent a message to the customer service contact form three times with no response. It could be my email acting funny. I would like to delete the account because it is linked to...

  • Newbie
  • Hello, I have been trying to delete my account today with little success. I sent a message to the customer service contact form three times with no response. It could be my email acting funny. I wou...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Premium account

I have had premium forever now. I love it and use it daily. I recently upgraded my phone but cant access my playlists or my premium. It just keeps saying to input my card info to get premium. My payments are automatic. I dont want to be cahrged again...

  • Casual Listener
  • I have had premium forever now. I love it and use it daily. I recently upgraded my phone but cant access my playlists or my premium. It just keeps saying to input my card info to get premium. My paym...
  • R40rules
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • Premium
  • 224 Views
  • 2 replies
  • 0 likes

can't get student discount premium membership

I already have Spotify Premium membership, but I would like to take advantage of the U.S. student discount program to reduce my monthly charges by half. Can anyone help me to make this adjustment on my account? Thanks!

  • Casual Listener
  • I already have Spotify Premium membership, but I would like to take advantage of the U.S. student discount program to reduce my monthly charges by half. Can anyone help me to make this adjustment on ...
  • MaryS
  • Roadie
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 241 Views
  • 3 replies
  • 0 likes

DOUBLE BILLED TWO MONTHS IN A ROW!

Double billed two months in a row for one account. No, I didn’t double click the application, and I don’t have two accounts. I filled out the support form required e-mail(two times) to try to get this rectified and no one contacted me. All I got in r...

  • Casual Listener
  • Double billed two months in a row for one account. No, I didn’t double click the application, and I don’t have two accounts.   I filled out the support form required e-mail(two times) to tr...
  • Luci52
  • Casual Listener
  • 460 Views
  • 5 replies
  • 0 likes
  • Other
  • 460 Views
  • 5 replies
  • 0 likes

Cancelled Premium on day of supposed renewal

I just noticed I have been charged on my bank statement for Spotify Premium today and was unaware that I was subscribed to Premium. I thought I just made a one off payment of 99p for the trial price and did not plan to pay for the full £9.99 price.Co...

  • Newbie
  • I just noticed I have been charged on my bank statement for Spotify Premium today and was unaware that I was subscribed to Premium. I thought I just made a one off payment of 99p for the trial price ...
  • Maxim
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 590 Views
  • 1 replies
  • 0 likes

Student discount billing issue

I entered my Visa card info for the student discount but I realised i'm not yet going to my college yet and did not qualify. I looked at my bank account today and saw a $4.99 charge from spotify.

  • Newbie
  • I entered my Visa card info for the student discount but I realised i'm not yet going to my college yet and did not qualify. I looked at my bank account today and saw a $4.99 charge from spotify.
  • osornios
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 315 Views
  • 3 replies
  • 0 likes

I pay £9.99 per month and im being asked to upgrade to premium and im getting ads?

I don't know why but I've been paying £10 per month for a few months now without any ads breaks and no problems and today I am being asked to upgrade to premium to download my music and have it available offline? What am I paying for them? I do Not w...

  • Casual Listener
  • I don't know why but I've been paying £10 per month for a few months now without any ads breaks and no problems and today I am being asked to upgrade to premium to download my music and have it avail...
  • osornios
  • Spotify Star
  • 371 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 371 Views
  • 2 replies
  • 0 likes

Solved!! Cancel Subscription doesn't accept my password

Hi. The web page for the last step to cancel my subscription where I need to enter my password.. doesn't accept my password and claims it's wrong, even though it's exactly the same I entered a couple pages earlier to log in.I assume this has somethin...

  • Regular
  • Hi.   The web page for the last step to cancel my subscription where I need to enter my password.. doesn't accept my password and claims it's wrong, even though it's exactly the same I entered...
  • werewindwolf
  • Regular
  • 1143 Views
  • 8 replies
  • 0 likes
  • Login
    Subscription
  • 1143 Views
  • 8 replies
  • 0 likes

Solved!! Account money

So I got a $30 redeem card for Christmas and used it on the ¢99 for 3 months deal. And it's over now and unless somebody can tell me how to access the rest of my money, I've just flushed $29 down the drain. Please help

  • Casual Listener
  • So I got a $30 redeem card for Christmas and used it on the ¢99 for 3 months deal. And it's over now and unless somebody can tell me how to access the rest of my money, I've just flushed $29 down the...
  • kaleb8902
  • Casual Listener
  • 464 Views
  • 4 replies
  • 0 likes
  • Other
  • 464 Views
  • 4 replies
  • 0 likes

Solved!! Account payment Information.

Can i use my parents payment information in my account, to buy an Pre-paid spotify premium? (I'm receiving this message with my payment's info: You must be at least 16 years old to purchase with the selected payment method)

  • Newbie
  • Can i use my parents payment information in my account, to buy an Pre-paid spotify premium? (I'm receiving this message with my payment's info: You must be at least 16 years old to purchase with the ...
  • osornios
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Not able to terminate my family abo

Hi, i want to cancel my family abo back to premium. When i try to terminate family i am aske for my password.I entered the same password as for my login but every time it tells me that it is wrong, even i used it from the clipboard (working on login)...

  • Casual Listener
  • Hi,   i want to cancel my family abo back to premium. When i try to terminate family i am aske for my password. I entered the same password as for my login but every time it tells me that it ...
  • ryanmedia
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes