Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1582 Views
0 replies
7 likes
Security

1582 Views
0 replies
7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Wednesday
Not applicable
445738 Views
970 replies
108 likes
Account

445738 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1198974 Views
119 replies
116 likes
Account

1198974 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
108242 Views
70 replies
11 likes
Account
Login
Premium

108242 Views
70 replies
11 likes

Solved!! Spotify family

Im intrested in spotify premium.One of my firends already has spotify premium.So i thought about Spotify Family.But he told me that we had to download the same music on our offline deviceswhen using spotify family.Is this true?

conkuist
Casual Listener
Im intrested in spotify premium. One of my firends already has spotify premium. So i thought about Spotify Family. But he told me that we had to download the same music on our offline devices whe...
2016-04-01 10:03:26 PM
2016-04-01 11:00:20 PM
Maxim
Spotify Star
267 Views
3 replies
0 likes
Other

267 Views
3 replies
0 likes

Solved!! My playlists got deleted and some new ones were added without me doing anything

Hi, Last night while I was listening to stuff, there was nothing wrong - all my playlists were there, everything was fine.I started Spotify this morning and found all my playlists deleted and some random crap added. I immediatelly changed my password...

chilyashev
Casual Listener
Hi, Last night while I was listening to stuff, there was nothing wrong - all my playlists were there, everything was fine. I started Spotify this morning and found all my playlists deleted ...
2016-03-30 12:59:34 PM
2016-04-01 10:35:10 PM
chilyashev
Casual Listener
241 Views
2 replies
0 likes
Account
Other

241 Views
2 replies
0 likes

Family plan music discovery

If I upgrade to the family plan, when I go to discover page, is it going to start recommending music based on what a family member has listened to?

user-removed
Visitor
If I upgrade to the family plan, when I go to discover page, is it going to start recommending music based on what a family member has listened to?
2016-03-08 7:15:40 PM
2016-04-01 10:33:49 PM
Maxim
Spotify Star
139 Views
1 replies
0 likes
Subscription

139 Views
1 replies
0 likes

Missing songs

Hey, I have spotify premium for a couple of months now but suddenly some of my songs went missing.I saved every song of mine in "Songs" and have one playlist where all of them are in too so that I can hear them offline.there are around 900 songs but ...

Baltwin
Newbie
Hey, I have spotify premium for a couple of months now but suddenly some of my songs went missing. I saved every song of mine in "Songs" and have one playlist where all of them are in too so that I ...
2016-03-28 2:35:52 PM
2016-04-01 10:29:29 PM
Maxim
Spotify Star
141 Views
1 replies
0 likes
Account

141 Views
1 replies
0 likes

Spotify Discover Weekly not generating

Hi, I started using Spotify on a 7 day trial on 05/03/16 and signed up for a Premium account when it ended, I have therefore been using Spotify for nearly 4 weeks. I've read that Discover takes 2 weeks to generate so am wondering why I do not yet hav...

bjburtenshaw1
Casual Listener
Hi, I started using Spotify on a 7 day trial on 05/03/16 and signed up for a Premium account when it ended, I have therefore been using Spotify for nearly 4 weeks. I've read that Discover ta...
2016-03-29 10:34:45 PM
2016-04-01 10:19:09 PM
Maxim
Spotify Star
153 Views
1 replies
0 likes
Account
Other
Premium

153 Views
1 replies
0 likes

Subscription cancelation

How do i contact support to ask for a refund?

select-sama1
Newbie
How do i contact support to ask for a refund?
2016-04-01 3:41:33 AM
2016-04-01 10:15:00 PM
Maxim
Spotify Star
162 Views
1 replies
0 likes
Premium

162 Views
1 replies
0 likes

Spotify Family

Can i use my spotify family plan on my cell phone? since you have to live in the same address as the other members on the plan, when I leave the house can I still use it ?

Ai15
Newbie
Can i use my spotify family plan on my cell phone? since you have to live in the same address as the other members on the plan, when I leave the house can I still use it ?
2016-04-01 10:08:22 PM
2016-04-01 10:11:11 PM
Maxim
Spotify Star
166 Views
1 replies
0 likes
Account
Other

166 Views
1 replies
0 likes

Solved!! First 30 day free trial

I just sigined up for the student plan, and I was charged right away without being able to try out the 30 day free trial, not to mention I was charged twice but there's only a record of being charged once... I'm hoping the 2nd charge is somewhere rec...

jerichoi224
Casual Listener
I just sigined up for the student plan, and I was charged right away without being able to try out the 30 day free trial, not to mention I was charged twice but there's only a record of being charged...
2016-04-01 2:34:44 AM
2016-04-01 10:02:10 PM
jerichoi224
Casual Listener
290 Views
2 replies
0 likes
Account
Subscription

290 Views
2 replies
0 likes

Spotfiy Premium

Hello, I recently bought spotify premium when it was the holiday special, and i meant to cancel the subscription once it was back to the normal $10 a month. I just canceled the premium however it still charged me for this month, is there anyway i cou...

Jakepalmer17
Newbie
Hello, I recently bought spotify premium when it was the holiday special, and i meant to cancel the subscription once it was back to the normal $10 a month. I just canceled the premium however it sti...
2016-04-01 8:35:38 PM
2016-04-01 8:39:11 PM
AustinTanguay
Roadie
425 Views
2 replies
0 likes
Free

425 Views
2 replies
0 likes

Solved!! family member

Hi,I would like to add my 14-yr old step-daughter to my premium account as a family member. We share custody with her mum, so she's not at ours all the time. Can I still add her?Thanks

sallylake666
Newbie
Hi, I would like to add my 14-yr old step-daughter to my premium account as a family member. We share custody with her mum, so she's not at ours all the time. Can I still add her? Thanks
2016-04-01 6:36:52 PM
2016-04-01 7:55:49 PM
Maxim
Spotify Star
206 Views
1 replies
0 likes
Subscription

206 Views
1 replies
0 likes

My spotify account won't let me change country from USA to UK - can you help?

Hi I have a spotify account which I haven't used for a long time. For some reason the country is USA. When I try to change it to UK (where I am based), there is no option to do that - the only country I can select is USA. Can anyone help? Thanks! Mar...

Martinvessels
Newbie
Hi I have a spotify account which I haven't used for a long time. For some reason the country is USA. When I try to change it to UK (where I am based), there is no option to do t...
2016-04-01 3:38:36 PM
2016-04-01 7:44:04 PM
Maxim
Spotify Star
277 Views
1 replies
0 likes
Account

277 Views
1 replies
0 likes

Cancel subscription, when does it end?

Hello, I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine. But after that month, I don't want it any more. Can I cancel it now, and then still use it this month? Or do I have to d...

user-removed
Visitor
Hello, I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine. But after that month, I don't want it any more. ...
2016-04-01 12:52:15 PM
2016-04-01 7:42:18 PM
Jojo8080
Newbie
243 Views
2 replies
0 likes
Account
Premium

243 Views
2 replies
0 likes

Got registered for this fourm

I was automatically registered for this forum which is wierd. What is this? I checked the notifications and saw the following, check the dates:You earned the Registered for one week badge! 56 seconds agoYou earned the Registered for one day badge! ye...

anshrak
Newbie
I was automatically registered for this forum which is wierd. What is this? I checked the notifications and saw the following, check the dates: You earned the Registered for one week badg...
2016-04-01 12:02:17 PM
2016-04-01 7:39:17 PM
Maxim
Spotify Star
156 Views
1 replies
0 likes
Account
Login
Security
Subscription

156 Views
1 replies
0 likes

Solved!! Can't get logged in but password is working on web

I recently got a new computer (Lenovo Thinkpad) and am able to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 and even changed my password and the same thing is still h...

jledmonds
Casual Listener
I recently got a new computer (Lenovo Thinkpad) and am able to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 a...
2016-04-01 6:22:12 PM
2016-04-01 7:06:10 PM
Nico
Community Legend
378 Views
3 replies
0 likes
Account
Login

378 Views
3 replies
0 likes

Solved!! PaySafeCard

Bonjour/Bonsoir, Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de paiement n'est pas affiché, nul part ou alors je suis aveugle. ...

Eywek
Casual Listener
Bonjour/Bonsoir, Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de pai...
2016-03-31 10:45:58 PM
2016-04-01 6:31:56 PM
osornios
Spotify Star
8819 Views
5 replies
0 likes
Account
Premium
Subscription

8819 Views
5 replies
0 likes

Wrong amount charged

Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.

whiteboard180
Casual Listener
Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.
2016-03-31 12:22:01 AM
2016-04-01 4:35:21 PM
whiteboard180
Casual Listener
242 Views
4 replies
0 likes
Premium

242 Views
4 replies
0 likes

DOUBLE PAYMENT IN ONE MONTH ON ONE ACCOUNT

I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm not the only person this has happened to. And why is ...

Luci52
Casual Listener
I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm no...
2016-04-01 1:44:26 AM
2016-04-01 4:01:57 PM
Maxim
Spotify Star
252 Views
3 replies
0 likes
Account

252 Views
3 replies
0 likes

Cancelled my payment..

Hii!I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? I would love some help! Gr,Bodile

bodile94
Casual Listener
Hii! I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? 🙂 I would love some help! Gr, Bodile
2016-04-01 11:54:08 AM
2016-04-01 12:39:40 PM
bodile94
Casual Listener
194 Views
2 replies
0 likes
Premium

194 Views
2 replies
0 likes

Payment Question

I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?

SaraSmiles81
Newbie
I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?
2016-04-01 2:32:14 AM
2016-04-01 12:18:35 PM
OviiiOne
Community Legend
149 Views
1 replies
0 likes
Premium
Subscription

149 Views
1 replies
0 likes

I can't log onto my account.

I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get any type of customer service. They are hiding behind ...

Samson-91
Gig Goer
I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get an...
2016-03-31 12:38:00 PM
2016-04-01 12:07:18 PM
Samson-91
Gig Goer
367 Views
4 replies
0 likes
Account
Login

367 Views
4 replies
0 likes

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