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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

288362 Views

529 replies

34 likes

Account
Free
  • 288362 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13651 Views

6 replies

11 likes

Security
  • 13651 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540763 Views

990 replies

114 likes

Account
  • 540763 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129629 Views

74 replies

12 likes

Account
Login
Premium
  • 129629 Views
  • 74 replies
  • 12 likes

Paying for Spotify

I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99

Newbie

I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99

user-removed

Not applicable

208 Views

2 replies

0 likes

Premium
  • 208 Views
  • 2 replies
  • 0 likes

Spotify Family Plan Issues

Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan.Gives her the error about the gift card or itunes account.Her and I both, have not used itunes or a giftcard for anything Spotify related. HELP. (Could it be be...

Casual Listener

Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan. Gives her the error about the gift card or itunes account. Her and I both, have not used itunes or a giftc...

1210688237

Casual Listener

372 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 372 Views
  • 3 replies
  • 0 likes

Spotify is charging me, but I'm not getting premium service

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere), they say there is no record or receipt of paymen...

Newbie

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere...

shihershey

Newbie

3918 Views

6 replies

0 likes

Account
Free
Premium
Subscription
  • 3918 Views
  • 6 replies
  • 0 likes

changing e mail address

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant change your password without knowing the original ...

Casual Listener

I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant...

osornios

Spotify Star

297 Views

3 replies

0 likes

Account
  • 297 Views
  • 3 replies
  • 0 likes

have not recieved recipt for purchasing premium

Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I requested to have 2 of the accounts that i dont use c...

Casual Listener

Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I re...

alexandkevin

Casual Listener

292 Views

2 replies

0 likes

Account
Subscription
  • 292 Views
  • 2 replies
  • 0 likes

Solved!! No response after filling out contact form

Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!

Regular

Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!

jt028

Regular

982 Views

9 replies

0 likes

Account
  • 982 Views
  • 9 replies
  • 0 likes

Subscription charge increase

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...

Casual Listener

Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up...

Merik

Community Legend

801 Views

5 replies

0 likes

Account
Subscription
  • 801 Views
  • 5 replies
  • 0 likes

Cant pay for premium.

Dear spotify community,Hello! I cant pay for my premium subscription, i have tried multiple times but it still says:" Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...

Newbie

Dear spotify community, Hello! I cant pay for my premium subscription, i have tried multiple times but it still says: " Oops, seems your card or payment provider is having a bad day. Don't worry,...

LordRollin

Community Legend

877 Views

1 replies

0 likes

Premium
Subscription
  • 877 Views
  • 1 replies
  • 0 likes

Spotify Unlimited cancelled in error - Spotify not replying to my messages

PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family member back to unlimited I dont have that option. The ...

Casual Listener

PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family mem...

Maxim

Spotify Star

307 Views

3 replies

0 likes

Account
Subscription
  • 307 Views
  • 3 replies
  • 0 likes

stolen account

Someone chnanged my account - email adress and password, I cant not use my account- what can i do?

Newbie

Someone chnanged my account - email adress and password, I cant not use my account- what can i do?

Maxim

Spotify Star

268 Views

1 replies

0 likes

Account
Login
Security
  • 268 Views
  • 1 replies
  • 0 likes

Spotify downgrade/upgrade

I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How can I get my original rate back!?!?

Casual Listener

I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How ...

Maxim

Spotify Star

252 Views

1 replies

0 likes

Account
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Charged for Premium when I do not own a Premium account.

Hello. I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help would be appreciated, as I do not know my ways around the Spot...

Newbie

Hello.   I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help wo...

Dreadlord

Community Legend

206 Views

1 replies

0 likes

Account
Other
Security
  • 206 Views
  • 1 replies
  • 0 likes

Problems with my family premium

Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and everything is ok, but I feel I paid 100 NOK extra ...

Newbie

Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and...

Merik

Community Legend

346 Views

1 replies

0 likes

Account
Premium
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I change this I've followed the directions on the website...

Regular

Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I chan...

Merik

Community Legend

1352 Views

10 replies

0 likes

Account
Subscription
  • 1352 Views
  • 10 replies
  • 0 likes

Solved!! Problem trying to suscribe to Premium...

Hi, I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens...If I try to pay trough PayPal the system says I need do enable javascript which is already enabled and I can´t pay ...

Casual Listener

Hi,   I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens... If I try to pay trough PayPal the system says I n...

Merik

Community Legend

1111 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1111 Views
  • 7 replies
  • 0 likes

Notifications have stopped for the last week

Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.

Casual Listener

Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.

Nandikesha

Regular

831 Views

9 replies

0 likes

Account
  • 831 Views
  • 9 replies
  • 0 likes

No/too few notifications (followers, subscribers, new releases etc)

Hi, I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each week. If this is true, it does sound odd and takes away a hug...

Regular

Hi,   I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each w...

Nandikesha

Regular

752 Views

5 replies

1 likes

Account
Premium
Subscription
  • 752 Views
  • 5 replies
  • 1 likes

Australian Account wont let me change location or subscription to NZ

My Australian account needs to be switched to NZ as we have moved - I have (several times) been via facebook (and spotify directly) to update details and provided NZ credit card details but they never retain and I am stuck paying from an Australian b...

Newbie

My Australian account needs to be switched to NZ as we have moved - I have (several times) been via facebook (and spotify directly) to update details and provided NZ credit card details but they neve...

Merik

Community Legend

315 Views

1 replies

0 likes

Account
Premium
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

chnage of country

my account is set to the Uk, now i have moved to australia and would like to upgrade to premium but it wont allow me to chnage my countr/region thanks

Newbie

my account is set to the Uk, now i have moved to australia and would like to upgrade to premium but it wont allow me to chnage my countr/region   thanks

Merik

Community Legend

667 Views

4 replies

0 likes

  • 667 Views
  • 4 replies
  • 0 likes

Solved!! Song on repeat

Hey! How does Spotify count a track which is on repeat for hours? I've read that I have to restart it manually so that every listen will count as one stream, is this true? I'm listening to a song in full for hours right now, does every listen count a...

Casual Listener

Hey!   How does Spotify count a track which is on repeat for hours?   I've read that I have to restart it manually so that every listen will count as one stream, is this true?   ...

Merik

Community Legend

21681 Views

1 replies

0 likes

Other
  • 21681 Views
  • 1 replies
  • 0 likes