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Bought a 3 month subscription for $9.99 but received a one month subscription

Bought a 3 month subscription for $9.99 but received a one month subscription

I purchased the deal for 3 months for $9.99 but I only got a one month subscription.
Reply
10 Replies

Hello!
Have you ever had Premium before? This offer is for new customers only.

Have a great day!

I only

I only had the free trial, this is my first time ever getting Spotify premium

Hello!
The free trial counts, so, unfortunately, you can't get a refund, because you accepted the Terms and Conditions when applying for Premium.

Have a great day!

That's the stupidest thing I've ever heard of! So how would people know this!? This is ridiculous! Never buying a subscription again!

Hello!
This is the main Spotify page when logged in as a Premium or an ex-Premium account:

(left click the image for full size)

 

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As you can see, there is no info about any $9.99 offer (same on the US site). I even opened the Premium tab:

 

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Still no $9.99 offer. What about the free account (take it as the $9.99 offer)?

 

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And what about the page where you insert your cc details?

 

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Do you see anything about the offer?
I think it is pretty visible that the offer is only for new customers.

Have a great day.

 
IMG_0483.PNG
IMG_0482.PNG

What does this look like? Three months for the price of one!

I have the same issue... I had Premium for 3 month in the past months, I finish Premium last month, Banner on my app say I can subrscibe Three months at one month price and I followed the link on my app but in the ugrade noweìher I can find any information about the 3 months at one month price... anyone can help me? Anyone can tell me where I can contact support?

 

Thanks in advance for your support.

 

Maurizio

Excuse me I am having this problem! For three weeks straight i was bombarded with the ad 3/month for the price of one. it continously said "RE-ENGAGMENT OFFER" "COME BACK TO SPOITY"  It was clearly not for new customers only. I am going to bring up some images now i took of the offer minuets before purchasing today just in the last ten minuets. 

[IMG]http://i65.tinypic.com/32zs4eh.png[/IMG]

I want to contact spotify staff immediately about this 


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