Can not upgrade to premium account (Message javascript not activated - wrong, it is activated)

[user-removed]

I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com and for for the paypal sites. So what is wrong? Don't tell me that I have to disable my adblocker, tracking blocker and a lot of other security measures I made to my systems, like hostfile blocking etc. If this is true, than forget it. In this case I assume you don't want paying customers.

[KatesHere]

Hello and welcome to the community!
Sometimes glitches happen. You can try again with another browser or by clearing the cache in your current one.

Let me know how it worked!
Happy New Year!
K

[user-removed]

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@KatesHere wrote:
Hello and welcome to the community!
Sometimes glitches happen. You can try again with another browser or by clearing the cache in your current one.

Let me know how it worked!
Happy New Year!
K

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Thanks for the quick answer. I have only one browser (Firefox) on my devices. All other browser are deinstalled and I will not install a second new browser only for your site. The cache of my browsers will be cleaned on every start. Not only the cache, everything is cleaned out via ccleaner so that absolutely no rests are there from a previous session. No cookies, no scripts, absolutely nothing. The browser is clean like a baby on a restart.

What more?

[KatesHere]

Hey again!

I did a quick web search on Java and firefox and it looks like there might be an issue with the plugin. I understand you only use firefox only however the many security precautions (I have almost the same and sometimes I face the same issue) may be causing the plugin to have issues. I'm not sure. Usually this issue when it happens, the most common solution is by trying the process through another browser. I can't think of anything else to do on this moment...

😕

K